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Randy M.
Customer Reviews for Gone Country
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements needed. Everything was smooth and easy! Very pleasant and kind and professional people.
Cathleen B.Quick, professional and extremely friendly. I was in, and out within 10 minutes. Perfect drop off location, and excellent service! I highly recommend using the Gone Country U-Haul (Denver, NC).
Rafael T.The guy was awesome. The truck itself was a disaster. Headlight came flying out while driving. I was double booked at my original location which made it a total hassle to pick up and drop off the truck. My overall experience was terrible.
Jorge R.They were very nice and accommodating! Will rent here again!
Carol S.My only advice is to improve the access on line for future clients.
Henry G.Great service every time
Trey B.The trailer was clearly old and well travelled. The location doesn't control which trailers they receive, so that's not on them. I did lubricate the hitch connector prior to returning as it was difficult to tighten and loosen. Although this was NOT my desired pick-up location, I had to go where the trailer was available and it wasn't too far our of the way. They were VERY friendly and helpful. I would NOT hesitate to pickup from them again.
Jerry C.the lot was pretty full, was not sure where to put the trailer, so I just put it on the grass. hope that was OK
Steven B.Fill tank to Full to make it easy on the customer. We had to estimate 6/8 tank
Patti S.Quick drop off process
FREDERICK R.Easy and clear drop off site.
Kelsey G.Nothing. This is a very well-run facility. The owner/manager was very helpful and courteous. I highly recommend renting from this place.
Steve J.Both guys there were super nice and friendly. The one even brought the truck around and turned on the air so it wasn't sweltering in there. That is going above the duty. I appreciate that. It is the little things like that, that make moving easier.
Joanna L.Very friendly staff
Jim W.The two gentleman who managed this location couldn't have been more friendly and helpful.
Amy B.This guy is a class act. Do business with him…you want regret it.
Allen M.Was charged a ridiculous amount for extra mileage. $1 per mile. The location where I was dropping off my furniture was a bit further from the U-Haul place than I realized. U-Haul should be more generous with the mileage and take into account that I put more gas in the truck than I had to. How do you judge a "half a tank"? Disappointed.
paul R.By far, the BEST U-Haul location!
James P.there are two buildings right next to all of the uhauls and it wasnt clear to me which building had the keys and had the personal to help. Luckily the man came outside and helped me, so he did a great job.
Edwin B.Excellent friendly and courteous staff
Doug V.Fix the 24/7 app so that it actually works. Rob was great.
Carol S.This U-Haul location is the best. The gentleman that runs it is very knowledgeable and professional
James B.Very helpful!!
Daril G.The windshield wiper blades needed to be replaced - but nothing else other than that
David W.I have used this location twice in the past 3 weeks. It is nice to do business with people who genuinely care about providing excellent service for their patrons.
Milan M.Smooth drop off, no issues.
Dale W.App worked great at this location. Was unsure where to drop keys so I went in and talked to someone who helped me out. Very friendly and helpful.
Michael J.Provided great departure and return assistance!
James P.Better way to checkin online. Tried to logon several times but kept getting a password error. Checked and I entered it correctly every time. Personnel was VERY friendly and courteous and checked me in.
Karen F.Excellent service with a respectable agent.
Milan M.Great staff
Mark L.Very fast and efficient service
Gregory S.The staff was very friendly and helpful in our time of need
steven M.Very friendly and a large assortment of equipment. Definitely a good experience!!!
Christopher G.These guys always come through for me and have nice, well maintained equipment when I need it. Very helpful during pick up and drop off. This is the only location I rent from.
Terry S.Super service!
James P.Wonderful customer service! Extremely helpful!
William G.The guys behind the counter were very nice.
Thomas K.Thank you for a great experience. Will be back.
James P.First time using the app to drop off a trailer and it was very easy. Plenty of room to maneuver and drop off.
Kevin K.Robert is the best!
Larry B.Good help unhooking Great guy running the location
James W.I've dropped off a variety of equipment at Gone Country recently. Each time we were quickly met by the local agent and received prompt, courteous, and exemplary customer service. Very pleased with this location!
Jeff Q.