Customer Reviews for Gone Country
(U-Haul Neighborhood Dealer)

573 reviews

3825 N NC 16 Business Hwy   Denver, NC 28037

(704) 257-6625

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 2 pm
Special Operating Hours
  • 8/17/2022: Closed
  • 8/25/2022 - 8/29/2022: Closed

Services at this Location:

Contact Us

(704) 257-6625

3825 N NC 16 Business Hwy
Denver, NC 28037

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 2 pm
Special Operating Hours
  • 8/17/2022: Closed
  • 8/25/2022 - 8/29/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

No improvements needed. Everything was smooth and easy! Very pleasant and kind and professional people.

Cathleen B. 
Rating:
5.0

Customer did not leave a comment.

Amber H. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Leejon K. 
Rating:
5.0

Quick, professional and extremely friendly. I was in, and out within 10 minutes. Perfect drop off location, and excellent service! I highly recommend using the Gone Country U-Haul (Denver, NC).

Rafael T. 
Rating:
5.0

The guy was awesome. The truck itself was a disaster. Headlight came flying out while driving. I was double booked at my original location which made it a total hassle to pick up and drop off the truck. My overall experience was terrible.

Jorge R. 
Rating:
5.0

They were very nice and accommodating! Will rent here again!

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

My only advice is to improve the access on line for future clients.

Henry G. 
Rating:
5.0

Customer did not leave a comment.

JOE O. 
Rating:
3.0

Customer did not leave a comment.

Nicole H. 
Rating:
3.0

Customer did not leave a comment.

Leamon B. 
Rating:
5.0

Great service every time

Trey B. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

The trailer was clearly old and well travelled. The location doesn't control which trailers they receive, so that's not on them. I did lubricate the hitch connector prior to returning as it was difficult to tighten and loosen. Although this was NOT my desired pick-up location, I had to go where the trailer was available and it wasn't too far our of the way. They were VERY friendly and helpful. I would NOT hesitate to pickup from them again.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK R. 
Rating:
5.0

the lot was pretty full, was not sure where to put the trailer, so I just put it on the grass. hope that was OK

Steven B. 
Rating:
3.0

Customer did not leave a comment.

Laura R. 
Rating:
5.0

Fill tank to Full to make it easy on the customer. We had to estimate 6/8 tank

Patti S. 
Rating:
5.0

Quick drop off process

FREDERICK R. 
Rating:
5.0

Customer did not leave a comment.

don A. 
Rating:
4.0

Customer did not leave a comment.

Phil L. 
Rating:
5.0

Customer did not leave a comment.

Gary N. 
Rating:
5.0

Easy and clear drop off site.

Kelsey G. 
Rating:
5.0

Customer did not leave a comment.

Olivia W. 
Rating:
5.0

Nothing. This is a very well-run facility. The owner/manager was very helpful and courteous. I highly recommend renting from this place.

Steve J. 
Rating:
5.0

Both guys there were super nice and friendly. The one even brought the truck around and turned on the air so it wasn't sweltering in there. That is going above the duty. I appreciate that. It is the little things like that, that make moving easier.

Joanna L. 
Rating:
5.0

Very friendly staff

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
5.0

The two gentleman who managed this location couldn't have been more friendly and helpful.

Amy B. 
Rating:
5.0

This guy is a class act. Do business with him…you want regret it.

Allen M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
3.0

Was charged a ridiculous amount for extra mileage. $1 per mile. The location where I was dropping off my furniture was a bit further from the U-Haul place than I realized. U-Haul should be more generous with the mileage and take into account that I put more gas in the truck than I had to. How do you judge a "half a tank"? Disappointed.

paul R. 
Rating:
4.0

Customer did not leave a comment.

Keith K. 
Rating:
4.0

Customer did not leave a comment.

CHRIS Z. 
Rating:
5.0

By far, the BEST U-Haul location!

James P. 
Rating:
3.0

Customer did not leave a comment.

Ken F. 
Rating:
4.0

there are two buildings right next to all of the uhauls and it wasnt clear to me which building had the keys and had the personal to help. Luckily the man came outside and helped me, so he did a great job.

Edwin B. 
Rating:
5.0

Customer did not leave a comment.

Heather Y. 
Rating:
5.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

Customer did not leave a comment.

Micah P. 
Rating:
5.0

Excellent friendly and courteous staff

Doug V. 
Rating:
5.0

Fix the 24/7 app so that it actually works. Rob was great.

Carol S. 
Rating:
5.0

This U-Haul location is the best. The gentleman that runs it is very knowledgeable and professional

James B. 
Rating:
5.0

Very helpful!!

Daril G. 
Rating:
5.0

Customer did not leave a comment.

BURT L. 
Rating:
5.0

The windshield wiper blades needed to be replaced - but nothing else other than that

David W. 
Rating:
5.0

I have used this location twice in the past 3 weeks. It is nice to do business with people who genuinely care about providing excellent service for their patrons.

Milan M. 
Rating:
5.0

Smooth drop off, no issues.

Dale W. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

App worked great at this location. Was unsure where to drop keys so I went in and talked to someone who helped me out. Very friendly and helpful.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Lela M. 
Rating:
5.0

Provided great departure and return assistance!

James P. 
Rating:
5.0

Better way to checkin online. Tried to logon several times but kept getting a password error. Checked and I entered it correctly every time. Personnel was VERY friendly and courteous and checked me in.

Karen F. 
Rating:
5.0

Customer did not leave a comment.

STEVE K. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Excellent service with a respectable agent.

Milan M. 
Rating:
5.0

Customer did not leave a comment.

Kelli H. 
Rating:
5.0

Great staff

Mark L. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Very fast and efficient service

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

GRANT J. 
Rating:
5.0

The staff was very friendly and helpful in our time of need

steven M. 
Rating:
5.0

Customer did not leave a comment.

Yvonne H. 
Rating:
5.0

Very friendly and a large assortment of equipment. Definitely a good experience!!!

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Lawrence P. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Cathy H. 
Rating:
5.0

Customer did not leave a comment.

kim B. 
Rating:
5.0

These guys always come through for me and have nice, well maintained equipment when I need it. Very helpful during pick up and drop off. This is the only location I rent from.

Terry S. 
Rating:
5.0

Super service!

James P. 
Rating:
5.0

Customer did not leave a comment.

JOEL R. 
Rating:
5.0

Wonderful customer service! Extremely helpful!

William G. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
4.0

The guys behind the counter were very nice.

Thomas K. 
Rating:
5.0

Thank you for a great experience. Will be back.

James P. 
Rating:
5.0

First time using the app to drop off a trailer and it was very easy. Plenty of room to maneuver and drop off.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

NAOMI S. 
Rating:
5.0

Robert is the best!

Larry B. 
Rating:
5.0

Customer did not leave a comment.

kerry C. 
Rating:
5.0

Good help unhooking Great guy running the location

James W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

I've dropped off a variety of equipment at Gone Country recently. Each time we were quickly met by the local agent and received prompt, courteous, and exemplary customer service. Very pleased with this location!

Jeff Q. 
Rating:
5.0

Customer did not leave a comment.

April B. 
Rating:
5.0

Customer did not leave a comment.

Kerry B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

Ken W. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Natasha G. 
Rating:
5.0

Customer did not leave a comment.

Max M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
No reviews have been submitted for this location.

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