Customer Reviews for Good Times
(U-Haul Neighborhood Dealer)

Rating:

5.0

Extremely helpful and professional!

Rating:

5.0

I couldn't find it at first, it's located at a gas station, but I called and man working there was helpful and waiting for me outside. He helped me out and confirmed I had returned the truck. It was very easy to return.

Rating:

1.0

Add a ramp to the trunk because it was very difficult to load without a ramp

Rating:

5.0

Excellent customer service

Rating:

5.0

Actually, excellent service, professional and friendly.

Rating:

1.0

That place should not be a uhaul, it's a gas station with uhaul trucks. My main complaint should be the uhaul app, but even once we got that sorted out - the people inside have no idea what they're doing and kept having to call people to get instructions on what to do.

Rating:

1.0

Check the gas level after I refill It.

Rating:

3.0

This location was a small gas station. The individual who assisted us with our rental was kind and gracious however I had no way of knowing if the vehicle was properly maintained. Was it just dropped off by the last users? Who does the service checks between uses? We were taking this vehicle on a 4 day journey into Canada without any reassurance that it was in satisfactory mechanical condition. I have no complaints about the company itself. (with the exception of frighteningly long wait times to access assistance and complications with navigating the web site), They were very supportive and helpful in setting up the rental. My concerns were with the actual maintenance of the vehicle and lack of transparency for finding out the process

Rating:

3.0

Need signs showing better where to park and such.

Rating:

5.0

Your vehicles are excellent, and You already have the hardest working personnel/agents I’ve known in the business. The best way to improve is increase their pay—they will feel more recognized will increase their efforts! ¡Muchas Gracias! Thank you very much!

Rating:

5.0

Highly friendly!

Rating:

5.0

Good customer service

Rating:

1.0

Customer service is all about making the customer happy. The equipment is reserved for 3 days to each customer. The day after I pick up my equipment, I get a call asking me to make sure I turn in my equipment on time, because someone else has reserved the equipment. There was no, "Hello, Mr. Figueroa how's your day? Have you arrived in El Paso yet? That's nice...Welcome to El Paso. We know that moving can be very stressful, and we hope that the team at U-Haul has taken some of that stress off your shoulders. This call is also to remind you that turning in your equipment on time is important, because we have others needing to utilize the equipment you currently have." Then verify the drop off location, and end with... "Thank you again Mr. Figueroa for using U-Haul to transport your belongings and loved ones to your desired destination. Please fill out our survey included in your final email to leave a review of your U-Haul experience. Have a wonderful day" That phone call would have made a world if difference to my experience if it had gone the way I just described. But because it wasn't as pleasant I will never use it recommend U-Haul to anyone. (Unless of course you hire me to train your staff, to provide excellent customer service as I am a Custoner Service Motivational Speaker.) You have my contact information, call me if you want to be great!!!

Rating:

1.0

Person renting me the vehicle did not know how to use the uhaul rental site and I had to do everything on my own. I could've changed all kinds of prices and he wasnt there to do it properly.

Rating:

3.0

The associate helping me had to keep giving the customers going in the store priority over me. I think maybe a 2nd associate is needed or a faster system should be implemented to help those who work at the store. If you are in a hurry it may not be the best place to go (specially during the weekend).