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Gail T
Customer Reviews for HondaCraft
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The website kept directing me to go to a counter but the location is self service. It took me 40 minutes and two calls with customer service to finally get the keys for the van.
Simbarashe DContinue to strive for improvement! You guys were great.
JEROME GThis location was great. BUT U-Haul screwed me big time by not having the truck I originally RESERVED with a weeks notice. Then, they wait until the day before I am meant to pick up the truck to tell me it’s not available. This completely ruined my plans and life for the whole day. I had to pay extra fees to my realtor and cleaners in order to adjust my schedule and accommodate the availability of the truck I needed. It should’ve been U-Haul trying to accommodate me not the other way around. Horrible experience and customer service. I will advise everyone I know about my experience with U-Haul and recommend they do not rely on their services because they don’t honor their reservations.
Antonio MI had no information about how to go about retrieving the vehicle ahead of time, needing to upload the app because the website wasn’t loading and then having to retake photos of my drivers license multiple times because it wouldn’t accept it was incredibly frustrating. I would have preferred speaking with someone in person. The location was scary and unhelpful.
Giovanni RYour app not user friendly.
George CAlthough the place is fine, the online self-pick experience was terrible. It took me more than one hour to finally get verified and get the vehicle. The identity verification process for self-pick was insanely hard and in-human.
Jiepu JIt was very hard to get into the truck. It was parked almlost inside a tree bush.
karthik gSuper terrible U-HAUL system. I can not log in to the account, and even worse, the system blocks my phone number to receive the verification code. What's worse, when I contact customer service, the lady's attitude was super bad and useless, and she even changed my pick-up location to a farther one on purpose. The whole pick-up process took me one and a half hours! I won't use U_HAUL anymore!
Bingheng YCHECK YOUR VEHICLES BEFORE RENTING IT OUT.
Jessa FThe car check-in process is extremely chaotic, unclear, complex and time-consuming, and too much information needs to be filled in; In addition, the results of online and offline car returns are not linked, resulting in our car returns on time but inexplicably overcharged
Shuzhan SI was supposed to pick up a van after hours. But the key was not placed in the locker box. It took me a long time until I could get a replacement car which was far larger than I needed.
Hooman MThis is a hole-in-the-wall auto service place with papers strewn around. There was confusion about how to complete the transaction, and in the end I received an incorrect number of moving blankets.
Samuel FLocation was dirty, oily, and flooded due to recent rains. Truck received with passenger window open 1/2”, causing water to pool in passenger door handle
Charles UBetter up front about the fact that it is totally self service. You offered a counter check in but there is no counter
Karl GNot able to get the key. The rental outlet was closed. Had to cancel the order. The Uhaul app is difficult to use.
Huimin ZMake sure she/he gets the key code of the box which containing the key first....
Xubo WThe facility is at a noisy location (trains) and I didn't know what the check in process was. Also, the staff are not knowledgeable about how to use the online process. All they mentioned is 'customers already know the combination to open the lock box.' My biggest issue is I was not informed about the check-in process before arrived. My pick up was for 3:00pm and I didn't get an email how to check in until 3:15pm. So, I ended up being on the phone for 35 minutes (at 2:51pm) with customer service to help me step by step (who did a nice job). The second issue is I didn't get a message how to check out. I tried using the chat option and the representative only said to go to uhaul.com . When I asked for a step by step process, she didn't know and I asked for an alternate rep and she said the discussion was ending, I was able to figure it out. The experience was awful and made worse from that location.
JAIME VThe process was pretty unorganized. I didn’t receive a code to retrieve the key to my rental. They also automatically charged me an insurance fee which I specifically denied when I made the reservation. Would not recommend going through a third party.
Angela DThe attendants at the location were very nice and guide me through the online pick up/drop off process. Aside from their service however, the equipment rental itself wasn’t to satisfaction. The truck itself was mostly useable, however the low tire indicator was stuck on (according to the attendants at least, I was told the light was “stuck” and couldn’t be cleared and was left to be “assured that it would be safe”. That isn’t the most reassuring thing to hear knowing you will be driving with a truck full of household items. While I was provided with mats, there was not a dolly included (and one was also not available at the venue”. As I didn’t have time to reschedule, I had to do the move without one and it would have saved me half as much work for all of the heavy loads required. This was highly disappointing considering this reservation and order was made weeks ago. Overall this made for an unpleasant moving experience
Russell AVery bad experience. I need a keybox password but uhaul doesn't send me the code at all. After 40 minutes wait and call with customer support, they found the car which ought to be assigned to me was already driven away by someone else! I have to take another truck. Then uhaul tries to charge me $28 after I only drove for 14 miles!
Ji YLock box for the key was very difficult to open. Needed help from the mechanic working at the shop.
Jacob W