Customer Reviews for Graceland Portable Buildings Bullhead City
(U-Haul Neighborhood Dealer)

667 reviews

1660 Hwy 95   Bullhead City, AZ 86442
(on Hwy 95 just north of Silver Creek)

(928) 758-4045

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat: 7 am - 3 pm
  • Sun: 7 am - 11 am

Services at this Location:

Contact Us

(928) 758-4045

1660 Hwy 95
Bullhead City, AZ 86442
(on Hwy 95 just north of Silver Creek)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat: 7 am - 3 pm
  • Sun: 7 am - 11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

There is no one at this location Cake sept the trailer so I dropped it off take pictures and sent the pictures to the phone number that was left at the lot I got a text message and a call from the guy so everything worked out great

Joan S. 
Rating:
5.0

Customer did not leave a comment.

Price P. 
Rating:
5.0

I don't think of eny thing it was quit and easy just kept it up

edith B. 
Rating:
1.0

The representative Kyle was to involved in explaining about being broke in and did not concentrate on my rental. Because of his negligence at drop off in other area sun lakes Arizona I am being charged another $121. On top of $395. I paid at pick up rental was 4 days not very happy with service at Graceland BHC az

linda L. 
Rating:
5.0

Nothing best service in town

Charles C. 
Rating:
1.0

The trucks air wasn't working so I had to drive at night because it's so hot out here! The uhaul called me asking when I was bringing it back told them it has no air gentleman told me he has it rented and needs it asap I said I just told you it has no air and your still renting it out he was yelling at me and I was yelling back I said your just wrong to rent this out with no air and he told me he was gonna call it in stolen I laughed at him and said go ahead would never use that location again

CHERYL L. 
Rating:
5.0

Customer did not leave a comment.

HollyDavid K. 
Rating:
3.0

Keep up on the Maintenance of your trucks. The truck I rented the Alignment was off pooling left, the brakes were not stopping properly.

Kevin K. 
Rating:
3.0

Customer did not leave a comment.

Tracy G. 
Rating:
3.0

I didn't go inside; 24 hr drop-off.

Cheryl B. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Ok not very friendly. Nothing special just dirt lot with shed.

michael K. 
Rating:
3.0

Customer did not leave a comment.

jim O. 
Rating:
5.0

Get rid of poor franchisees. Initially J was directed to an Arco station on the corner of Hwy. 95 and Hancock. When I arrived, I was told that they don't do UHaul on weekends. While I was trying to locate another U Haul or Home Depot, thankfully, J got a call from a U Haul rep. Who directed me another franchisee. Your franchisees and their employees represent your brand, so you might consider cutting loose those who are not up to industry standards.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

The app would not let me check in the truck. This is the second time I have rented a U-Haul and the app glitched out. So that really needs to be resolved, but that's more on the corporate side. The location & equipment were fantastic!

DAWNNICHOLE M. 
Rating:
4.0

Customer did not leave a comment.

Arpad B. 
Rating:
4.0

Very nice people

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

once again Kyle took very good care of me set me up with everything I asked for didn't get to pushy trying to sell me stuff I did not want or need you could spring for a little A/C in that office that was more than a bit uncomfortable but always helpful friendly and johnny on the spot the only place I go for my rental needs

donald L. 
Rating:
5.0

Kyle was awesome..he really helped me out with my rentals.

lenny P. 
Rating:
4.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Customer did not leave a comment.

Erick D. 
Rating:
4.0

Manager was extremely helpful and knowledgeable. Manager in charge went above and beyond to accommodate my needs. He assisted me in every step of the rental procedure. I have used this company for many years and this gentleman was Great...

Ted W. 
Rating:
5.0

Super fast, super helpful, at the right price, for my move to Texas excellent

Phillip H. 
Rating:
5.0

Customer did not leave a comment.

Elektra A. 
Rating:
5.0

Everything was great!

Edward W. 
Rating:
3.0

Customer did not leave a comment.

Trevor F. 
Rating:
3.0

Customer did not leave a comment.

Donna D. 
Rating:
5.0

The customer service was exceptional. Professional as well as friendly. Rivals In N Out

Sterly E. 
Rating:
3.0

Customer did not leave a comment.

Delores W. 
Rating:
3.0

Went out of the way to get a auto trailer in Parker,AZ couldn't use it. Returned it the next day in Bullhead City and picked up an enclosed trailer.

Curtis H. 
Rating:
5.0

Very easy location to find, service was excellent

Gerald A. 
Rating:
2.0

Customer did not leave a comment.

Marilyn B. 
Rating:
5.0

We did an after hours drop off and everything went smoothly

Elizabeth Amanda B. 
Rating:
1.0

When I asked for a receipt, I was told to wait for an email from U-Haul. I had to wait 3 days for them to check the trailer in, and it required 2 calls to U-Haul Customer Service (on hold for 1/2 hour each time), and 1 call to the contact number provided on the contract which turned out to be another of their locations, and they knew nothing regarding my return. The individual in the office made no attempt to assist me in my return and did not inspect the trailer.

Joseph D. 
Rating:
2.0

Tried to return an auto transport at 3:45 pm, but nobody was at the location to receive it.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Alway easy at this location, thats why I asked the rental location to make this my drop off point.

brian G. 
Rating:
5.0

Customer did not leave a comment.

Ricky G. 
Rating:
5.0

Customer did not leave a comment.

JIM O. 
Rating:
4.0

Nice staff

Bill J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
1.0

Your feild person is ill enformed. The office is completely disscusting. She has no idea how to work the I pod to make transsions. And that is evefent. Many over charges.. Truck that was rented was dirty. Was responsible for clean up.

vickie S. 
Rating:
1.0

Get people that know what they're doing and don't know how to use the phone

Phillip A. 
Rating:
4.0

Larger assortment

Kevin K. 
Rating:
4.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

We have used UHAUL for years for our moving, etc needs. We have always been satisfied with the trucks, trailers and equipment.

DENNIS N. 
Rating:
5.0

I forgot her name but the lady that helped me was great!

mark D. 
Rating:
1.0

Customer did not leave a comment.

RICHARD S. 
Rating:
1.0

The woman who helped was very nice but you really need to get her a better computer system so she can actually do her job efficiently. It should Not take an hour and a half to get somebody checked out with equipment because she has spotty cellular service and a mini pad to work off of

Dawn L. 
Rating:
3.0

Customer did not leave a comment.

Ronald D. 
Rating:
2.0

Inside the office was dirty. How hard to run a vacuum? Requested a dolly. Was not added to order so none were available. Clerk thought someone would bring one back. Charged for insurance coverage I specifically said I did not want. Charged $75 for gas to make a 20-25mile trip

Seleste E. 
Rating:
4.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
4.0

Customer did not leave a comment.

FRED S. 
Rating:
1.0

I reserved a trailer 6 weeks prior to pick up in Lake Havasu City, AZ. Two days prior to pickup was informed I would have to drive over an hour to a different location for the trailer. This location was closed. Multiple phone calls later I was directed to a different town. This experience soured my rating.

Steven N. 
Rating:
3.0

Customer did not leave a comment.

Scott H. 
Rating:
3.0

No one came out and looked at vehicle to make sure there was no damage. We were basically given the keys and told to look at gas because nothing they could do if it didnt match what was in the system. So we took a picture but I thought that was very unprofessional.

Renee M. 
Rating:
4.0

Not easy checking in or out. Waited over an hour both times as employee struggled with poor internet both out and back in. My time is valuable. Wasn't treated that way Door mounding passenger side not in place. Molding just sitting on floor and passenger seat. Check engine light on, not a concern of person working there

Craig B. 
Rating:
5.0

Customer did not leave a comment.

KAREN V. 
Rating:
1.0

Never got my return documents, she just asked for keys and said she would send an email, and went back later in the day, about 1pm, and they were closed. No email documents sent for return.I returned the truck on 4/4 at the location sent me, and no documents. Please send my receipt. thank you, R Olson

richard O. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
2.0

Try to make waiting times less for service.

sierra A. 
Rating:
1.0

Lady not trained, worked from a small tablet, could not print out contract, did not check out the trailer, there was a dolly in the back, when I went back to return the dolly, business was closed. I put the dolly in the back of one of the trucks by office.

James C. 
Rating:
3.0

Overall I was satisfied but I noticed that my rental did not get logged in until 2 days after my drop off and I was concerned my card would be charged extra for a late drop off since the location was closed at the time.

Renny R. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
3.0

Customer did not leave a comment.

Vernesa S. 
Rating:
5.0

Customer did not leave a comment.

Radinkka D. 
Rating:
4.0

Facility could be nicer.

David L. 
Rating:
5.0

Not a thing.

bernard B. 
Rating:
4.0

Customer did not leave a comment.

Myron E. 
Rating:
5.0

It was a good experience. Many thanks to Reva at your Bullhead City, Az location. She was friendly and very helpful. Great customer service.

Shirley B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA S. 
Rating:
5.0

easy drop off.

paul K. 
Rating:
4.0

Customer did not leave a comment.

KAY A. 
Rating:
3.0

Bad drop off. Refused to give a receipt. Just wanted key. Dropped off one day early with dolly that was not on rental order. This was not a great experience!!! Used one day Pick up was delayed. Drop off a joke. I would not use drop off location ever!!!!!!………. It did the job. Thank you.

Mark N. 
Rating:
1.0

wasn't aware they had a different location. wasted over an hour getting to the right location. Once there it took another 30 mins to get the trailer. Not Happy!

Spencer Levi A. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE D. 
Rating:
2.0

The woman working in the office was basically incompetent. She repeatedly had to start over. She didn't even tell us where our vehicle could be found, just sent us out to the parking lot to search for it. This is not the first time with her. Upon returning the vehicle, the Uhaul app would not load & allow me to process the vehicle's return on line.

CHRISTIE F. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Drupattie W. 
Rating:
3.0

It was a slow process due to representative using a small tablet and slow internet. Provide them a larger laptop or desktop unit and insure internet connection is steady so that the check in process is fast and easy.

Wes D. 
Rating:
3.0

Truck was "mostly clean" not clean. Zero instruction or tips to operating the truck. No way to tie off load inside with straps. Received 4 different "contracts".

TAMMY B. 
Rating:
3.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Clerk was friendly. Found my rental quickly and said she would be sending receipt. She helped me back up the trailer into the assigned spot and removed the hitch. So far so good my uhaul experience has went well

Joe V. 
Rating:
5.0

Add ramps to the 10 ft. Trucks.

Paggy M. 
Rating:
5.0

Customer did not leave a comment.

TERRELL B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
4.0

Everything was just fine just wish I could have had a smaller truck like a pick up cuz I only need to pick up one item

PAMELA JEAN C. 
Rating:
5.0

Verry happy.good service! evry thing went smoothly.

Lyle H. 
Rating:
5.0

Ryan was smart and helpful. The experience couldn't be better. Thx. David H.

David H. 
Rating:
5.0

Service was great also

THOMAS C. 
Rating:
5.0

2nd drop there in a month. Super folks. Prepared upon my arrival to receive our trailer.

MICHAEL M. 
Rating:
5.0

Friendly service and easy transaction. Would definitely recommend.

JERRY H. 
Rating:
5.0

Small scheduling issue (not this locations fault) and the phone check in wasn't working but the employee here helped us get it all sorted.

Russell D. 
Rating:
4.0

Have giant trash bins to bring trash after a move in !! For a fee of course !!!!

SHAWN Z. 
No reviews have been submitted for this location.

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