Customer Reviews for Grand Rental Station
(U-Haul Neighborhood Dealer)

1,257 reviews

46948 Gratiot Ave   Chesterfield, MI 48051
(@ 21 Mile Rd)

(586) 949-4285

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–4 pm
  • Sunday
    10 am–2 pm

Services at this Location:

Contact Us

(586) 949-4285

46948 Gratiot Ave
Chesterfield, MI 48051
(@ 21 Mile Rd)

Services at this Location:

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–4 pm
  • Sunday
    10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The manager at this location is always extremely helpful and friendly.

JAY S. 
Rating:
5.0

Very easy pick up and drop off. Very friendly, helpful & professional staff.

CEDRIC C. 
Rating:
4.0

Service was great. No problems.

DONNA L. 
Rating:
5.0

nothing, the owner/manager was outstanding in customer service!

paul S. 
Rating:
5.0

Customer did not leave a comment.

Antonio A. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Tim was great to work with

Mark C. 
Rating:
5.0

Quick and easy process. Truck was clean and very easy to operate

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

EDMUND MICHAEL M. 
Rating:
2.0

The truck was a horrifying piece of shit. Its power steering, if it has any, is most likely shot. Its speedometer is off by a lot. It told me I was going over 75 when I was actually going 70 as clocked by my wife in a separate vehicle and Google maps. This means that y'all are committing fraud by charging for more miles than that truck is driven. Might want to look into that before someone more litigious than I catches wind of that.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

Catherine M. 
Rating:
5.0

Just recognize the provider for his professional and most gracious disposition

Owen Q. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Joe I. 
Rating:
5.0

Customer did not leave a comment.

RAJA M. 
Rating:
5.0

This was my first time at this location for a truck rental and I'll tell you what this guy was awesome fast thorough and did a great job I am so pleased with the service at this location.

DWIGHT B. 
Rating:
5.0

Very nice person

Liviu B. 
Rating:
3.0

The staff was friendly and the truck was clean. However power steering would go out at low speeds when parking. The blower motor did not work, which means no a/c.

jon B. 
Rating:
5.0

Explain the bill more to customer if possible.

JOE E. 
Rating:
5.0

Customer did not leave a comment.

ROBIN LYNN R. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Not much. The experience was smooth and as expected. I wouldn't change anything.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

Stanley G. 
Rating:
5.0

Great service, I definitely will be renting again thanks so much.

tracy G. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The process was very smooth and the gentleman at the location was very friendly.

Jessica S. 
Rating:
5.0

I would recomend this location very highly. He goes out of his way to get what you need.and is very friendly..

Janet M. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

Christopher P. 
Rating:
4.0

Customer did not leave a comment.

Renee H. 
Rating:
5.0

This location has more than U-Haul items to rent. I was also able to rent a lawn roller which saved me from having to drive to another store to rent it. The representative is always kind and caring.

James W. 
Rating:
5.0

Tim always hits a home run for us. Knowledgeable, friendly and always there when needed! We are moving( not far, so Tim will be there for us in future!!!! ………Jim R.

JAMES R. 
Rating:
5.0

extremely nice and knowledgeable.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

NIKOLIN M. 
Rating:
1.0

It wasn't the location or the vehicle that was the problem. You guys changed my reservation 3 times and when I showed up to rent trailer there was NO trailer. Then uhaul told me there was one at another location only to find the wrong size trailer. I rented the trailer even though it was too small for my items I was transporting. So I had to disassemble my items- in doing so I severely injured my arm and my leg. So in summary, I will likely NEVER recommend UHUAUL and likely never rent from UHAUL again!!!!!

Jeff B. 
Rating:
5.0

Tim the owner was very helpful and pleasant

Gerhard R. 
Rating:
5.0

Quick and easy. Very helpful and profesional.

Viorel B. 
Rating:
5.0

Friendly, knowledgeable and efficient service is always found with this location. Tim is my go to guy for my rental needs!

JAMES R. 
Rating:
5.0

Sent a Return Notice Would be Nice, Thank You the Storage People Should Let a Customer Know They Need a Lock, We had to Find a Lock at One of The Gas Stations Yesterday , Let Them Know about the On Line Check in So I Don't want to See a Extra Charge On My Accound

Margree W. 
Rating:
5.0

Customer did not leave a comment.

Hua Y. 
Rating:
5.0

All was great

BONNIE L. 
Rating:
5.0

Fast, hassle free - no problems

Bernie T. 
Rating:
5.0

Customer did not leave a comment.

shawn G. 
Rating:
3.0

I got what I needed so I count the experience as a success.

Donald M. 
Rating:
5.0

Great customer service and efficiency of getting my receipts to me immediately and having the vehicle sitting atnthe door awaiting my arrival. The only concerns I have was the cleanliness of the vehicle and the limited amount of gas. I had to wipe it down prior to leaving the premises and also found 2 packages of meat in the back of the vehicle.

Teresa B. 
Rating:
1.0

REMOVE MY EMAIL ADDRESS!!!!! I KEEP GETTING EMAILS FROM YOU AND I HAVE NOT RESERVED ANYTHING!!!!! SICK OF DEALING WITH THIS. ITS BEEN HAPPENING FOR MONTHS!!!!

BRANDON D. 
Rating:
5.0

Very friendly, super efficient

Angie H. 
Rating:
5.0

Customer did not leave a comment.

SEAN L. 
Rating:
5.0

Customer did not leave a comment.

stella K. 
Rating:
5.0

Personal service

GLENN D. 
Rating:
5.0

I appreciate the honesty when I picked up the truck. I was going to fill the gas tank up prior to using it for the move but was told a way to save money would be to wait and see how much gas is uses, then fill it up after that point to the amount it was when the truck was picked up to rent.

greg T. 
Rating:
5.0

Customer did not leave a comment.

thomas J. 
Rating:
5.0

Customer did not leave a comment.

MARYLYNN B. 
Rating:
4.0

Convenient location and it was very easy to check-in and get the trailer hooked up. Returning was just as easy. I will be using them again in a few weeks.

Kurt S. 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

Customer did not leave a comment.

gary G. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Everything went just a planned and everything worked well also.

WILLIAM S. 
Rating:
5.0

Grand Rental Station made the Rental of the trailer, and the return of the trailer, very easy. I will definitely use them the next time.

Daryl W. 
Rating:
3.0

Trailer had issues within the first 20 miles of use. Not sure how that could be prevented but hopefully the mechanics figure out the problem before the trailer is place back into rotation.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Tim was great

Ronnie T. 
Rating:
5.0

Pleasure doing business at this location. Friendly fast service

ROLLAND JEFFREY Z. 
Rating:
5.0

Customer did not leave a comment.

Randolph R. 
Rating:
5.0

Nothing.

Tim P. 
Rating:
5.0

Good customer service.

mark K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL LLOYD A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL LLOYD A. 
Rating:
5.0

ALWAYS have had a GREAT experience when renting from this location!!! 😊

Matt W. 
Rating:
5.0

Truck needed power steering fluid

EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

I enjoy working with the folks at Grand Rental Station. They are very accommodating and work well with their customers!

Raymond W. 
Rating:
5.0

Tim is the best!!!

najaz R. 
Rating:
5.0

Customer did not leave a comment.

DENNIS D. 
Rating:
3.0

Was just a rental company. Not very clean. Very cold inside.

Carrie B. 
Rating:
5.0

customer service was great! The man was prompt, polite and everything went smoothly

Suzanne V. 
Rating:
5.0

No improvements required. Top notch business!

lawrence N. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY FRANCIS S. 
Rating:
4.0

The pull out ramp was not attached. It was just inside the bed of the truck. It didn't seem to be the right ramp for a 26' truck. When it was loaded up we had to find room to fit it back in the truck.

Dawn S. 
Rating:
1.0

https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business

Christopher W. 
Rating:
3.0

I just received my receipt emailed to me It says 51.15 cash refund??? I did not get a cash refund today Is it being mailed to me ?? Thank you Cindy Roy

Cindy R. 
Rating:
5.0

Customer did not leave a comment.

ZIGGY O. 
Rating:
4.0

Customer did not leave a comment.

Tara M. 
Rating:
5.0

Nothing, the owner of this location made the experience amazing. Here in the Detroit area the weather was COLD, 10 degrees or less the morning of the rental. The owner had the truck warmed up and ready to go for me. Thank you very much - 5 Star Experience and I would highly recommend this location to other customers.

James M. 
Rating:
1.0

I returned this vehicle on time with less miles than expected. I used the app to return my truck which was not working properly and I was on hold with customer service for over an hour. I took photos of the return of keys to the box and proof of the miles I expect I will be refunded the money that was over charged at the begin of the rental. This was not a good experience and the company should have a better service for when app is incapable of working properly. My time and money was wasted. Let me know when I can expect the money that is owed back to me on my account. Thank you for the rental, I just would of wished for an easier processes.

Jordan W. 
Rating:
5.0

We had Great customer service. Will go back again for sure.

John N. 
Rating:
5.0

Customer did not leave a comment.

Crystal R. 
Rating:
5.0

No running lights

GREGORY G. 
Rating:
3.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

julie D. 
Rating:
5.0

Guy running the place was great to deal with. Will definitely use this place in the future.

Brian L. 
Rating:
4.0

Customer did not leave a comment.

JACKIE M. 
Rating:
5.0

Customer did not leave a comment.

CATHY M. 
Rating:
5.0

Dealer was great and helpful. Will use from him again

KEVIN MICHAEL T. 
Rating:
5.0

NOT A THING. IT WAS A VERY PLEASANT EXPERIENCE. THE OWNER WAS PLEASANT, INFORMATIVE AND EVERYTHING WAS JUST AS EXPLAINED TO ME. I WILL DEFINITELIY BE GOING BACK TO THIS LOCATION WHEN SERVICES ARE NEEDED IN THE FUTURE.

JUDI F. 
Rating:
5.0

Can't think of anything he waited extra time so I could get there it was quick and easy.

Lee C. 
No reviews have been submitted for this location.

Additional Services at this Location

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