Was told it was a new trailer and was full of mud and trash the employees were bad talking all costumer's took $486 for the trailer and the lady that took the money keep some for her self as we were told we paid 380 when we dropped it off at new location she told me we would get some money back if we didn't use all 4 days and said she put on a army discount and then forgot we tried to call her boss as we never got paperwork on it and it wasn't tell 3 days after we dropped it off we got paperwork but it was wrong and I can go on there is a lot more I would like to talk to someone in corporate as I want to put in a complaint and explain better please call me as I have tried calling and I will try againTRAVIS T.
Customer Reviews for Grannys Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The reservation was shifted to this location and our pickup time was moved to 10am from 9am and then the staff didn't show up until 11:30! Overall when the staff showed up they were friendly, but the inconvenience was enough to make me very dissatisfied with my experience.Chad R.
Customer did not leave a comment.Barnabas B.
Great customer service reservations was completed over phone and when I arrived truck was ready and she explained the details of rental serviceWANDA B.
Customer did not leave a comment.SUZANNE M.
The owner male was amazing very polite and very fast!! There was a lady at check out who wasn't very politeElizabeth M.
Customer did not leave a comment.Tracy C.
Customer did not leave a comment.Danielle B.
Customer did not leave a comment.Carla M.
Great customer service!Joseph H.
There was a large appliance dolly that rolled around in the uhaul when I picked it up. I got a small to move a few things and it took up a lot of space and really needs to be secured so that it doesn't move in the backTonya M.
I was extremely pleased with the service and equipment. I have using Uhaul devices for over 50 years and never had a bad experience but this was if most pleasant experiencesTAMMY K.
The young lady at Granny's Food Mart who handled our contract on 12/5/2021 did an excellent job. She was polite, professional, and very helpful, answering our questions and helping us choose the best options for our needs. When we returned the unit she had already pulled up our information before we'd even parked.TRENT H.
Never got the furniture dolly that I had reserved with the truck App messed up would not let me take a picture of mileage on drop off... and I should get a refund for the extra gas I put in half a tank of gas in the truck....over the 1/4 that your company added.KATHLEEN B.
Customer did not leave a comment.BOBBY C.
The folks were friendly, understanding, and very helpful! The truck was good for the trip, but I wish there was an option to preference vehicles with cruise control. Other than that it was perfect for the move!BERNARD S.
Customer did not leave a comment.Alisha Inez W.
Nothing, Macy and her boss were the kindest and most helpful UHAUL I have ever been to, 10 star'sMICHAEL C.
Great product and great customer serviceKIMBERLY B.
Customer did not leave a comment.DANIEL C.
Customer did not leave a comment.CHRISTOPHER R.
Quick and Friendly service Recommend 100%CYNTHIA B.
My experience there was excellent, couldn't have asked for better service from the owner. Very pleased, would recommend highly.Brandi A.
Very friendlyDayton M.
Excellent service, correct equipment and easy transaction.JUSTIN P.
I was very impressed with how they were able to work with me on the truck. It was a life saver in the rain!!LARRY B.
Customer did not leave a comment.EDWARD S.
Customer did not leave a comment.staci S.
Customer did not leave a comment.BETTY H.
Customer did not leave a comment.MICHELLE M.
everything was greatRayford C.
Customer did not leave a comment.JOSHUA P.
Nothing. The manager was very friendly and helpful. I will definitely use this location againALFRED C.
Customer did not leave a comment.Emily H.
Customer did not leave a comment.Millard P.
Customer did not leave a comment.Guy S.
Customer did not leave a comment.Crystal O.
Customer did not leave a comment.laura C.
It was perfectANNA L.
Very quick to come out and help disconnect the trailer.NICKY S.
Open earlierGuy S.
Customer did not leave a comment.donald D.
No commentsXYLINA G.
Truck was dirty. Not all damage marked. Took an hour just to get the truck, even though I had a reservation online.John B.
Have the right size truck and have available equipment that has been reserved and paid for - such as dolly.Tonya Y.
Customer did not leave a comment.Dennis H.