Customer Reviews for Grannys Food Mart
(U-Haul Neighborhood Dealer)

85 reviews

617 W Walnut St   Tecumseh, OK 74873

(405) 287-3460

Office Hours

  • Mon-Sun: 10 am–8 pm

Services at this Location:

Contact Us

(405) 287-3460

617 W Walnut St
Tecumseh, OK 74873

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was very satisfied from start to end. The lady who called me two days before scheduled rental was very friendly, turns out to be she was from El Paso (which was where I was heading to). Where I picked up the rental, the girl there too was very nice. My experience with U-haul was excellent. Thank you!

Norma F. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Edwin B. 
Rating:
4.0

Overall good experience

April L. 
Rating:
2.0

Location is fine. The issue I had is that I had to do the whole transaction using their phone, talking to someone I hoped was actually doing a U-Haul transaction. I never signed anything, I left with no paperwork, and there was no one to ensure the equipment was safe. It all worked out but the whole process made me feel uneasy.

Wes J. 
Rating:
1.0

I was told an email with reciept was sent at turnin. It has been over 24 hours and still no receipt???????? Sure could use one!!!!! Thanks

Ken C. 
Rating:
1.0

I don't know why I'm being charged $53 extra when they haul was cleaned and more gas was in it then when I picked it up and only used it for less then a day no reason why I should be getting an extra charged over a week later.

chase A. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Jerri G. 
Rating:
5.0

Customer did not leave a comment.

AL T. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

Ricky P. 
Rating:
5.0

Customer did not leave a comment.

terra P. 
Rating:
5.0

Everything ran smooth and all went well! Thank you.

Margaret G. 
Rating:
5.0

Excellent service

Chester A. 
Rating:
5.0

Customer did not leave a comment.

angela F. 
Rating:
5.0

No gas pumps or ATM. Super helpful and friendly though.

David G. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

The truck was ready and the personnel were friendly and very efficient!

Brian B. 
Rating:
5.0

Ill be using them for all my needs in the future

Eric R. 
Rating:
3.0

Customer did not leave a comment.

Chance K. 
Rating:
4.0

Experience was very quick and seemless.

kevin Y. 
Rating:
5.0

Keep up the great service. Was a pleasure.

Randy G. 
Rating:
5.0

I have no complaints about this location. However, our original rental location was at 2323 N Harrison. I arrived early hoping to go ahead and pick up the trailer. The trailer we were scheduled to rent however had not been returned from previous renter yet (later than scheduled return). When I asked if we came back at our scheduled pick up time, would we get it then. The clerk stated only if they have returned it by then. Suddenly this became my problem and not hers. No extra trailers on premises except for one that was “already rented out”. The clerk called and found another available trailer at the Tecumseh location. It was only 12 miles away, but still an inconvenience for us. I rented from Harrison location because it was close to our house. I didn't appreciate the attitude of the clerk in Shawnee. She didn't seem to care about our inconvenience. I told her they should be more prepared and have extra trailers on hand. I had used this location previously and was satisfied, but I won't use them again. Once again, I have NO problem with the Tecumseh location.

Bryce S. 
Rating:
5.0

Customer did not leave a comment.

johnny L. 
Rating:
5.0

Continue to operate as is

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

celestina L. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Nothing, the whole experience was awesome meet our needs well!! A+

sheila T. 
Rating:
5.0

Tell your customers the truth. I replaced the gas in the truck over 3/4 of a tank and got no incentive what so ever

Teresa M. 
Rating:
5.0

Very good customer service

Britanee M. 
Rating:
3.0

Customer did not leave a comment.

Gordon W. 
Rating:
5.0

The representative was friendly and helpful with all three rentals we had to do in one week! We appreciate the great customer service and recommend this location for those needing a rental truck or trailer service.

Latasha T. 
Rating:
5.0

JD was awesome and extremely helpful. We really appreciate his kindness and professional service!

Latasha T. 
Rating:
4.0

Owner had to change my pick-up time to earlier than I was ready for the truck, and he went above and beyond to accomodate me, including allowing me to pick-up the keys and sign papers when he was able to be there, but leave the truck in his parking lot until I was ready for it.

Renita S. 
Rating:
5.0

Customer did not leave a comment.

leonard H. 
Rating:
2.0

The truck drove like the transmission was going out.

Arianne W. 
Rating:
5.0

Y'all did a great job!! Thanks for making my experience so great!

rebecca D. 
Rating:
1.0

Was told it was a new trailer and was full of mud and trash the employees were bad talking all costumer's took $486 for the trailer and the lady that took the money keep some for her self as we were told we paid 380 when we dropped it off at new location she told me we would get some money back if we didn't use all 4 days and said she put on a army discount and then forgot we tried to call her boss as we never got paperwork on it and it wasn't tell 3 days after we dropped it off we got paperwork but it was wrong and I can go on there is a lot more I would like to talk to someone in corporate as I want to put in a complaint and explain better please call me as I have tried calling and I will try again

TRAVIS T. 
Rating:
1.0

The reservation was shifted to this location and our pickup time was moved to 10am from 9am and then the staff didn't show up until 11:30! Overall when the staff showed up they were friendly, but the inconvenience was enough to make me very dissatisfied with my experience.

Chad R. 
Rating:
1.0

Customer did not leave a comment.

Barnabas B. 
Rating:
5.0

Great customer service reservations was completed over phone and when I arrived truck was ready and she explained the details of rental service

WANDA B. 
Rating:
3.0

Customer did not leave a comment.

SUZANNE M. 
Rating:
5.0

The owner male was amazing very polite and very fast!! There was a lady at check out who wasn't very polite

Elizabeth M. 
Rating:
3.0

Customer did not leave a comment.

Tracy C. 
Rating:
5.0

Customer did not leave a comment.

Danielle B. 
Rating:
3.0

Customer did not leave a comment.

Carla M. 
Rating:
5.0

Great customer service!

Joseph H. 
Rating:
4.0

There was a large appliance dolly that rolled around in the uhaul when I picked it up. I got a small to move a few things and it took up a lot of space and really needs to be secured so that it doesn't move in the back

Tonya M. 
Rating:
5.0

I was extremely pleased with the service and equipment. I have using Uhaul devices for over 50 years and never had a bad experience but this was if most pleasant experiences

TAMMY K. 
Rating:
5.0

The young lady at Granny's Food Mart who handled our contract on 12/5/2021 did an excellent job. She was polite, professional, and very helpful, answering our questions and helping us choose the best options for our needs. When we returned the unit she had already pulled up our information before we'd even parked.

TRENT H. 
Rating:
3.0

Never got the furniture dolly that I had reserved with the truck App messed up would not let me take a picture of mileage on drop off... and I should get a refund for the extra gas I put in half a tank of gas in the truck....over the 1/4 that your company added.

KATHLEEN B. 
Rating:
4.0

Customer did not leave a comment.

BOBBY C. 
Rating:
5.0

The folks were friendly, understanding, and very helpful! The truck was good for the trip, but I wish there was an option to preference vehicles with cruise control. Other than that it was perfect for the move!

BERNARD S. 
Rating:
3.0

Customer did not leave a comment.

Alisha Inez W. 
Rating:
5.0

Nothing, Macy and her boss were the kindest and most helpful UHAUL I have ever been to, 10 star's

MICHAEL C. 
Rating:
5.0

Great product and great customer service

KIMBERLY B. 
Rating:
3.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Quick and Friendly service Recommend 100%

CYNTHIA B. 
Rating:
5.0

My experience there was excellent, couldn't have asked for better service from the owner. Very pleased, would recommend highly.

Brandi A. 
Rating:
5.0

Very friendly

Dayton M. 
Rating:
5.0

Excellent service, correct equipment and easy transaction.

JUSTIN P. 
Rating:
5.0

I was very impressed with how they were able to work with me on the truck. It was a life saver in the rain!!

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

staci S. 
Rating:
5.0

Customer did not leave a comment.

BETTY H. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

everything was great

Rayford C. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA P. 
Rating:
5.0

Nothing. The manager was very friendly and helpful. I will definitely use this location again

ALFRED C. 
Rating:
5.0

Customer did not leave a comment.

Emily H. 
Rating:
4.0

Customer did not leave a comment.

Millard P. 
Rating:
4.0

Customer did not leave a comment.

Guy S. 
Rating:
5.0

Customer did not leave a comment.

Crystal O. 
Rating:
5.0

Customer did not leave a comment.

laura C. 
Rating:
5.0

It was perfect

ANNA L. 
Rating:
5.0

Very quick to come out and help disconnect the trailer.

NICKY S. 
Rating:
5.0

Open earlier

Guy S. 
Rating:
5.0

Customer did not leave a comment.

donald D. 
Rating:
4.0

No comments

XYLINA G. 
Rating:
5.0

Great

hazel K. 
Rating:
1.0

Truck was dirty. Not all damage marked. Took an hour just to get the truck, even though I had a reservation online.

John B. 
Rating:
1.0

Have the right size truck and have available equipment that has been reserved and paid for - such as dolly.

Tonya Y. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
No reviews have been submitted for this location.

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