Staff was extremely helpful and friendly. Made drop off a breeze!Taylor J K.
Customer Reviews for Grantrans LLC
(U-Haul Neighborhood Dealer)
West Haven, CT 06516
Services at this Location:
- Mon-Fri: 10 am - 4:30 pm
- Sat: 10 am - 1 pm
- Sun: Closed
Special Operating Hours
- 10/22/2021: 12:15 pm - 3:30 pm
- 10/23/2021 - 10/24/2021: Closed
- 10/25/2021: 12:15 pm - 3:30 pm
- 10/29/2021: 12:30 pm - 3:30 pm
- 10/30/2021 - 10/31/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was fine, the drop off instructions were non existent, I dropped the key in the box before realizing I had to finalize the drop off in the app becuase it was after hours, without the key I could not get into the cab to take picsRYANPATRICK M.
Incredible service and made this process very simple. One of the best experiences I have had with a business.Alan B.
Location was excellent The owner was extremely helpful and friendly. I highly recommend this location.Grant J.
Customer did not leave a comment.Donna D.
Customer did not leave a comment.Chris J.
Customer did not leave a comment.Noel B.
Customer did not leave a comment.Rachelle S.
Customer did not leave a comment.Colleen H.
Grant was amazing, would recommend him anytime.Jaemy U.
Customer did not leave a comment.Esteban C.
Customer did not leave a comment.Mary S.
Customer did not leave a comment.William W.
The phone ap did not work. The staff on the telephone , Leah and Linda, were exceedingly helpful to add a second driver and walk me through the process of obtaining a key. 5 star service in that area.Thomas R.
Customer did not leave a comment.CHRYSANNE M.
Customer did not leave a comment.David L.
Truck was ready, operator of location was friendly, engaging and knowledgeable. Good experience.Matthew M.
Customer did not leave a comment.Cozette L.
Very friendly service, extremely helpful and answered all my questions. Great place to pick up a U-Haul in CT, recommended to anyone who needs a truck.Timothy C.
Customer did not leave a comment.Whittier P.
Customer did not leave a comment.WILLIAM C.
I was inconvenience as there where none furniture pads. I was told I would have to drive to another uhaul place in Orange CT this cost me time and money as I had to pay the movers for the extra timeSana M.
The guy was very nice.Christopher M.
Customer did not leave a comment.Conor M.
Took care of me right away! Very kind and helpful!! Recommend to anyone who needs a u-haul..Lisa G.
Customer service was great keep it up ! Really convenient location and easy to work with !Cindy R.
Customer did not leave a comment.Robert D.
Thank you!Nancy K.
Customer did not leave a comment.Sarah D.
I only wanted to rent the truck for just few hours oneway but the guy lied to me by saying i get couple of extra days for free but later i findout he lied to me to make few extra bucks.NISHANT P.
Customer did not leave a comment.DARKO C.
Customer did not leave a comment.Nigel R.
Glad the lock box was lighted up so I could find where to put the keys!MARGO G.
keep the good job up and continue the excellent effortNAWAF A.
Customer did not leave a comment.CHRISTINA Q.
Customer did not leave a comment.LAUREN D.
Great price great serviceJAYMING JAVIER T.
Customer did not leave a comment.Dawn A.
Customer did not leave a comment.MELISSA G.
Customer did not leave a comment.ERIC A.
Customer did not leave a comment.Erin B.
Customer did not leave a comment.jesus M.
Customer did not leave a comment.RAYMOND B.
Customer did not leave a comment.KEVIN S.
Customer did not leave a comment.EVIFEL R.
While my paperwork showed the Savin address was the drop-off, and the personnel there had notification that I would be dropping off the 26' box, all the internet invoices showed that I was supposed to drop the box off at a town 10 miles away... Doesn't anyone at U-Haul talk to anyone else at U-Haul?KATHLEEN F.
Customer did not leave a comment.JOHN M.
this was my first time renting from gran trans and the server Grant was very helpful and friendly I will rent from there again.and would recomend there to people i know who need to move something small or large.i give gran trand for uhaul 5 starslori T.
5 starERIC C.
This was an easy and pleasurable experience. I will use them again.John M.
Customer did not leave a comment.David W.
Customer did not leave a comment.JENNIFER G.
This truck rental was the easiest part of my move. Thanks!Jay K.
Customer did not leave a comment.SYLVAN H.
Customer did not leave a comment.JENNIFER F.
Thats a small location. May need to be extended, to be bigger and look more professional. Nice man at the front desk. Good experience.DARIA F.
very convenient location, clean vehiclesFrank M.
Very accommodating, very happy with the experienceSUSAN R.
The man tells us to bring the U-Haul the next day and that he was not going to be in the office, but did not tell us by a specific time. So he charged us a whole extra day.JOHN M.
He was great .JOHN S.
Excellent serviceBILL J.
Customer did not leave a comment.EARNELLE E.
Nothing. The service was excellent!!!!TERRA C.
Customer did not leave a comment.GABRIELLA C.
Can't get a better UHaul REP ! My Uhaul Rep was top notch. The Best ! So professional, friendly and helpful - that he sold me on his UHAUL store.Michael V.
The owner was so helpful and accomodating!!NATALIE L.
Overall excellent experience. Would definitely go back and recommend to othersCARL C.
Easiest rental ever.CHERYL O.
Great experience. Grant was professional and efficient. I will definitely recommend to friends and will use this service myself in the future.aleah R.
Customer did not leave a comment.john T.
Customer did not leave a comment.ANIL P.
Excellent Service! I would definitely use this service again! I encourage any & all to use this location!HOWARD E.
The local U-Haul people are great. However your corporate pricing policy, the phenomenal difference in rental rates from one day to the next demonstrates disrespect for your customers and a corporate philosophy that is obnoxious.GEORGE M.
Customer did not leave a comment.AL I.
Customer did not leave a comment.GERALDA R.
I would highly recommend renting a U-haul from Gran Trans. The service and attention I received was outstanding.CARA H.
Customer did not leave a comment.MILES N B.
great guystephen B.
Customer did not leave a comment.OLAYINKA O.
Customer did not leave a comment.CHRISTINE S.
Customer did not leave a comment.CECILIE N.
Great service from the moment I made the phone reservation at the Whalley Ave office in New Haven two days before picking up equipment to now. It has been a pleasure.MITCHELL S.
Had to wait for the trailer to get repaired but everything was goodNATHAN C.
Great Service ,totally professional .WILLIAM S.
The Gentleman that rented me the Uhaul truck was a very polite and very customer oriented and explained all information about the truck,He took care of all paperwork and I was on my way and told me to call him if I was going to be late or had problems,No problems came up and called when I needed more tome and truck was back and as I stated this garage and gentleman was very respectful and I will always tell others to go there seeing the service is great and 100 percent satisfiedROBERT D.
Customer did not leave a comment.VICTOR C.
Give incentive if you go under 5 miles travel.,like an extra 4 hours usage or fuel rebate ... Coupon for next time renting truckMARK M.
The gentleman that owned this establishment went over and above helping us. It's quite intimidating to hook up and pull a car in back of a 17 foot UHaul. He explained (and helped us hook up) EVERYTHING. I wish him much success moving forward. It's customer service like this that gives UHaul an A+ rating in my book! Not only a class act but awesome personal service during a time when everything is topsy turvy! Moving is difficult (we moved 3,000 miles) but this guy made it all easy! Thank you!WALT W.
Boxes that I had pre-paid for were not with truck, and i had to drive to another location to get them.Kevin G.
Customer did not leave a comment.ROBERT D.
Customer did not leave a comment.HENRY J.
Quick, convenient, friendlyEd G.
Gran Trans is a small location without a lot of stock onsite, however it is very convenient to where I live and the truck I requested was on the lot the day before I needed it. Grante, the owner, was very helpful, listening to what my job entailed and making sure I had the right size truck. I am glad I talked to him because the truck I wanted would have been too small and my move would not have been as smooth. The truck was clean and ran like a champ and I was very pleased with the whole experience. I would tell people not to let the small lot fool you, Gran Trans was very accommodating and professional and since I lived nearby extremely convenient.CHRIS H.
Had to wait 20mins to get my uhaul because its a one man shop and the one man was working on a car.ROBERT B.
Customer did not leave a comment.CHRISTOPHER P.