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Customer Reviews for Graves RT66 Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly, personable and attentive personnel
Carlos ReyesWe did not deal with anyone at this location because it was a drop off after hours. But yet again, your company, U-Haul changed our drop off location on us. We tried to drop off at the location on our paperwork but was unable to do so. Called 800 customer service after not being able to get the online drop off to work for us. She was very helpful and got us to the location for drop off, again it was further out. Luckily the mileage didn't go over. We were taking some furniture to our daughter's and the mileage was close and a concern. After a long day driving in the rain and traffic it was an inconveinence to have to deal with all of this. Before our actual committing of the rental, I did much research on locations, mileage and price to rent the truck. We feel that if your information online gives these locations and times that they should be accurate and true. Especially, after the reservation is made.
joe deschenesThey were very helpful as I had to change my pick up days a few times.
Debbie HallEverything was good no complaints
Jose Azofeifavery knowledgable and friendly staff staff
RANDY LACKEYThe location on Stockton Hill Rd was not very helpful and lied to us.
Gary BradleyWonderful. Great place with experienced knowledgeable individual.
Jessica SalemAwesome service and patience Thank you 😊
Michael RobertsI booked it with no safe tow. Had my boyfriend pick it up and the guy added safe tow without asking permission from him or me. Seemed nice over phone and boyfriend said nice in person, but doesn’t feel that way for adding a service we declined at beginning.
Kayla RenningerThe Owner I forgot his name was Excellent And treated me very nice. He helped me hook up the trailer and Help Me put my car on the trailer. I give them 2 thumbs up. 👍 👍 Thank you very much jeffrey inman.
Jeffrey InmanEasy pick up great customer service
Deborah OjaWorst experience ever, i will never use this service or recommend this service to anyone AGAIN!!!!!!!!
James RuarkBryant was very pleasant, he has very good customer service. On return Patrick was very pleasant as well. My whole experience gets a double 10. Thank you guys so much😊🍷.
Dejayna CerdaThe Manager at this location was more than accommodating to me with my rental request. He situation was a last minute deal and I had less issues in the short time frame that he had to work with than most other locations. Anyone using this establishment should be cautioned that you will receive wonderful hometown treatment here.😎
Nicholas GedrisThe trailer lights were not working and our driver had to fix them. The staff was very friendly when we picked up the truck and trailer. We weren't happy that we reserved both for a pick up at your Peachtree City location and ended up having to drive 45 minutes to Jonesboro.
Brett ThomasGreat customer service and helpful. Definitely recommend them.
John SchweinhardI had moved to golden valley and had to return trailer in Kingman Arizona which is 18 to 20 miles away and you all have a place right here in Golden valley.
Grover WhitmoreVery friendly and got us taken care of very quickly.
Alex SerlGreat service. It was quick and easy to return truck and equipment.
Jorge BojorquezTrailer said it is 4’x8’ but the back door opening was 3’6” I could not get my load in trailer. Had to get a trailer that would work. Paid fo pay for extra day’s on a trailer i couldn’t even use Thank’s for nothing Rick Sutter
rick sutterEasy to return to. Thanks!
Kathie Tealthis truck had a blown axle seal. had less than 1/4 tank of gas and the floor inside the back was filthy; i drove it almost 300 miles and the rear axle was dripping with fluid. i did not notice it till it was loading and the road. i was told i was giving credit for the less than 1/4 tank I wasn't. As far as the axle I was told the rim is dirty and it will be fine.
steve sawyerGreat staff.
Mark GriffinI needed the black rubber chain locks? For the safety chains. He hooked it onto my truck and used those black rubber locks on the truck chain. But when I put the car on the dolly, I didn’t have them for safety chains for the car. The passenger side ratchet kept loosening up. I stopped 3 times to tighten it up to the car.
Carrie GratnerDrop off location worker was extremely rude and used foul language in front of my wife and myself. Never deal with that location again.
Tracey GarrettThis place awesome. The gentleman there very understanding about needing more days, it was a difficult move and at $20 a day it was so worth keeping it longer instead of stressing. Thanks U-Haul keep up the great customer service.
Marshalyn WareOur trailer was ready to pick up upon our arrival. No problems. Returned trailer and have accurate receipt for time used. Thank you.
Randolph WhitmireNot a dang thing. Proprietor was professional and courteous and got me through the entire transaction with speed.
Robert McCulloughFantastic service. Thanks for all your help!
Steve LovercheckVery nice and helpful.
Kyle BlanchardFriendly, excellent customer service
Joe SchubertTruck AC didn’t work properly, had many dents and ran poorly
Nicholas DacusThe guy (with the long beard) was GREAT & FREINDLY!!!
Scott MontilloThe only problem was that UHAUL had ran an update on the system and they were not able to check in my rental.
Robert IngrahamClosing bill statement sent to me Via E-Mail would be appreciated .
David AngelDrop off was uneventful.. hassle free..
Pedro Valladaresyes to the kingman location big fat wow stay away from these very unprofessional and stress causing not following through people in needles the whole vibe was way bad and the treat ent i recieved absolutely disgusting zero problems with past rents
EDYE BROCKETT-SOWELLfantastic customer service every customer service agent was very professional and courteous
Alan Ryan PodgornyThe customer service was excellent
Sylvia OgataComplete walk around and inspection; very professional and personable. Welcomed me and Mrs. to our new State (AZ) of residence. U-Haul made our move EASIER and more inline with our finances; Thanks!!!!!!!!
Philip CastilloExcellent customer service
Sylvia OgataEnsure furniture pads are there and clean truck.
MATTHEW CUMMINGSTrailer had bad tire, Graves Route 66 service did not hook up trailer nor gave any instructions. I was set to tow a 1956 ford F100 show truck that I just purchased. Had I not noticed the bad tire we could have had a accident got killed or killed someone else. I had to purchase a new tire before we left town. Your U haul person new of the bad tire and never made sure it was fixed. Good thing I did my own inspection of the trailer and proper ball size and light plugs and safety chains. I would like a call and a refund.
James WoodJordan and Patrick were absolutely phenomenal and really took care of us! The customer service in Kingman was seriously fantastic! Unfortunately, the truck turned out to be a real piece of junk … but I’m not sure who to blame that on.
Amber CorrowPretty disorganized
Mark ShellThe men who worked there were very helpful
Kathy Boudietten/a
ROBERT BAKERBetter support at location!
Victoria ChabesThis was very old facility, however the staff was professional and friendly.
James RenstromDissappointed with the customer service phone/chat and the app could be streamlined for more efficient processing. Everything else was fine.
David WhiteBrandon was very nice and helpful.
Gary HodumNone
Sylvia Ogata