The entrance to the building was unmarked. It was unclear where I was supposed to leave the truck. They asked me to move the truck when I left it in the wrong place.Lisa P.
Customer Reviews for Grays Truck Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.charlene S.
Customer did not leave a comment.Chris F.
There were no representatives on sorry I had to communicate by phone and the piece of equipment that I received was inadequate it did not work for me I put the specifications in for the use of the equipment however it was too small of a carrier for the vehicle I was transportingEdison H.
Customer did not leave a comment.Bennett M.
Customer did not leave a comment.Chris F.
Had a awesome time moving from Clinton to Madison, MS and uhaul always provide excellent service equipment and trucksðŸ’™thanksðŸ˜‡LordðŸ‘‘KingðŸ’«Jesus!!âœŒMitchell F.
Customer did not leave a comment.CHARLES M.
Customer did not leave a comment.Jabriel H.
Customer did not leave a comment.Mark B.
Nothing, everything was great at this location.David H.
Customer did not leave a comment.Angela S.
Customer did not leave a comment.Francis H.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.Eric E.
Did not have the blankets that I ordered and the trailer that I had reserved had been rented out and was not available when I showed up to pick it up. Location is a diesel repair shop and is not very clean or invitingJames H.
Customer did not leave a comment.Lakwannda H.
Customer did not leave a comment.john D.
Customer did not leave a comment.Ferrin D.
Communication. I scheduled pickup for 8 am on Friday. My confirmation showed 2 pm. I called to check on the Uhaul and was told it had not been returned. They contacted Uhaul to have me pick up at another location. I never received a call for the intial confirmation or for a replacement truck. I called Grays truck service and was told another truck had been allocated for me and I should have received a call to pick up another truck. I was told the truck had been returned and I could pick it up. Got there and it had been reserved for another customer. Had to get this corrected and then I received the truck.debbie J.
Customer service was amazing! Would rent from them again. Only small complaint was the inside floor was very dirty.John H.
Customer did not leave a comment.Carolyn C.
Customer did not leave a comment.Greg I.
All U-Haul staff there were friendly, courteous and helpful. Another employee at the facility went out of their way to help find/fix a minor trailer wiring issue with my vehicle. (This was not this person's job.)Robert H.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.KEVIN SCOTT D.
The young lady was very nice and knew her product!MIKE G.
Very shady, dirty place. I did not feel comfortable there. I dropped off my rental after hours. I took pictures of truck and mileage because I felt like something bad was going to happen. I also locked my debit card. Sure enough, the drop off location tried to take an additional $150 the next morning but my bank blocked the transaction. I contacted drop off site and they couldn't tell me what the charge was and to contact corporate. I did and Martin was very helpful and I also spoke with Jakar at Local scheduling. She said they shouldn't have tried to charge me and my bill was paid in full. This drop off location is not professional at all and I would not recommend this location. U haul was great overall and I will use again, just not Grays Truck Service location in Clinton, MS.Edward O.
Provide the service at the time requestedEthan J.
Make sure you read the fine print. I got scammed out of $130 because of the one-way garbage/selection on Uhaul's site. I returned the trailer early due to factors beyond my control and I can neither get a refund, nor use that money for another rental. This is completely awful of UHAUL. The location and staff there are amazing and tried to help, with no consideration from UHAUL corporate. Location and staff are AMAZING, UHAUL corporate is what's insufferable.Brian H.
Customer did not leave a comment.Stephanie M.
Customer did not leave a comment.john J.
Eventhough they weren't open,the gate was open and all markings for drop off with instructions were visible. Contactless done right.William T.
Customer did not leave a comment.Spruce D.
Customer did not leave a comment.James H.
Customer did not leave a comment.ken C.
Everything went well, all I did was drive up and back next to other trailers, staff came and unhooked, was in and out in a couple minutes!!!William W.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Kyna M.
Mr. Robert was fantastic. Will most definitely use him againTeresa H.