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John D | Overall ExperienceCustomer Reviews for Great Lakes Real Estate Holdings, Lc
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would recommend this storage facility to anyone looking for safe protection of their belongings.
LAURETHA W | Overall ExperienceI would like to thank this bussiness and Lori for their help and kindness. I appreciate them keeping my items stored in a clean safe environment. My service from start to finish was absolutely wonderful. This has been a pleasant experience for me and I plan to recommend this bussiness to others as needed. Thanks for everything! Thanks, Maria Biggs
George P | Overall ExperienceI had a really bad exp. Uhaul because me a unit was available that I learned was NOT available when I arrived at the site. Fix this error to ensure future customers have a good experience.
Florence N | ReservationGreat experience. Easy to move in-n-out. Staffs were friendly and helpful.
youkyung k | Overall ExperienceGreat storage company
Shantel F | Overall ExperienceLori at Offsite was super helpful and made the whole process of renting really easy. I was so grateful for her help, friendliness, and flexibility!
JENNIE A | Overall ExperienceWasn’t available during office hours on Friday. Wasn’t available to call on Saturday. Still have not been able to move stuff into storage
Jayson J | ReservationI accessed my unit three times in the four months I rented there. The main gate was always unlocked, wide open for anyone to enter. Don't expect any proactive communication from the office either.
SARAH B | Overall ExperienceI have not moved in yet but thank you for the friendly and efficient processing of the paperwork. I will be contacting you soon about navigating around the timing of the driveway repair.
Lori W | ReservationGreat
Agustin S | Overall ExperienceOlder facility, but we'll managed and maintenaned! All above questions are 5 out of 5 yes!
Brian W | Overall Experiencethe process although short was super easy and the staff was very helpful.
SCOTT W | Overall ExperienceI was not able to rent there because I needed temperature controlled, but the staff was very helpful!
Catherine W | ReservationGREAT customer service. Took few minutes to sign the papers. easy access and clean storage unit.
Hussein S | ReservationThe outside lifting doors could be better cleaned and maintained. Many spiders and eggs sacs on the sides, inside and along the bottom of the door to A34. Spiders everwhere! Brought some home :-((
suzanne m | Overall ExperienceThe website was easy to utilize and the staff were really nice
Terran O | ReservationGood service: I would definitely use your facility again if need storage
FLOYD V | Overall ExperienceUnit was really easy to access- there are two types, interior and exterior. Interior requires you to go down a short, narrow hallway, bigger furniture was tough. Poor lighting
NAVEED I | First ImpressionsCustomer service was not great but worked, first card did not work for check in and had to get another after watching the alarms go off once first. Unit had a rat trap in it, unclear if an issue yet.
Privacy R | First ImpressionsBecause of the website, I was under the impression the unit would be inside a building, rather than inside a drive-up building. There was also no lights in the unit. It was also pretty dirty.
Privacy R | First ImpressionsVery helpful customer service move-in was simple and fast.
JENNIE A | First ImpressionsIssue- $50 off 1st 3 mos. 10x10 Driveup unit. Reserved advertised unit via web. @Check in told all units that applied were taken. Web did not state limited availability. No discount. Call 1st.
Privacy R | First ImpressionsVery quick to check-in and get my locker. There were no issues with move-in. Some cracks is floor of unit.
Privacy R | First ImpressionsCustomer service was excellent and the lady in the office was great and able to help me.
Privacy R | First ImpressionsOnline reservation. Upon arrival facility did not have right-sized unit. Was also told they did not honor free one-month storage. Staff person, Lori, was exceptional in working out both issues.
Privacy R | First ImpressionsCustomer service in the office was good...the ladies were helpful. Facility is 24hr and convenient.
Privacy R | First ImpressionsHave not used the storage unit yet.
Privacy R | First ImpressionsI had to cancel this reservation, because it wasn`t a facility that gives a free month with one-way rental.
Privacy R | First ImpressionsI was not eligible for a free month of storage because this is an `affiliate` facility and not run by U-haul. This was not communicated to me and is completely unacceptable.
Privacy R | First Impressionsthe units are very clean and well kept. Employees are very helpful with every aspect of the drop off. I would recommend this facility to any and everyone.
Privacy R | First ImpressionsNice
Privacy R | First ImpressionsThe person at the front desk was very helpful and provided me a generous assistance. One word of advice, perhaps, is that you need your own lock. I didn`t know about this, but luckily I had one handy.
Privacy R | First ImpressionsChecking in was really easy and very quick. Very professional, as well. I feel like my things are safe at this facility.
Privacy R | First ImpressionsVery nice customer service. Quick and easy to get our storage unit, and all of our questions were addressed and the terms and conditions were very accommodating.
Privacy R | First ImpressionsMy experience with Uhaul was the worst EVER. You should be ashamed of yourselves. I was told someone would get back to me within 48 hours and no one has contacted me.
Privacy R | First ImpressionsExcellent customer service and a great price.
Privacy R | First ImpressionsThe reservationsist was very kind and made it a quick transaction. Very smooth.
Privacy R | First Impressions