Customer Reviews for Green & Sons Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Green & Sons Storage

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Hasan S. on

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Truck was not ready to pick up at the pick up location.

Michelle B. on

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Customer did not leave a comment.

Mary M. on

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Rajkumar G. on

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Robert I. on

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Reginald W. on

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Justin S. on

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Jimmy S. on

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Babatunde F. on

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Poor communication and why lying on the phone

Apryl M. on

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LARRY P. on

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Rachel P. on

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jack R. on

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Norman B. on

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Fabulous service

ROCHELLE F. on

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Mallory J. on

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I had a reservation booked for 9:30 on Saturday. I arrived at 9:20 on Saturday. The person working the desk found me in the system, but my driver’s license would not upload and the information would not go through to the next step. After waiting about 15 minutes, the worker called someone else who said they had to enter my entire order again manually. The worker asked me for my order again (including extras like insurance, furniture pads, etc) and then asked for my credit card. I handed it to him, and I heard him read my credit card information out loud with another customer in the room (credit card number, expiration, and security code). I could not believe this was done. He should have stepped into another room. I was finally headed out about 9:45. When the U-Haul was given to me, the worker said that he would close the vehicle. Halfway through my trip, the back of the truck came all the way up. He did not close it securely. I was unsatisfied with the service at this location and will look into other options if I need to book a truck reservation again.

Lance J. on

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David W. on

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Tony S. on

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The employee was really helpful, but I was not sure why I had to travel for more than 1 hour to get my truck rental when there were a few closer options available. The location did not look like a U-haul rental center. Their main business is storage (of course), and when I arrived there, there was only one U-haul truck in the small parking lot and one employee in the entire store.

Leonard S. on

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I had requested an appliance dolly but wasn't available at pick up

Russell B. on

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Joe T. on

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We had a flat tire in the parking lot and the manager was so helpful and changed it herself!! I recommend Green & Sons storage for any uHaul product!!!

Barrett O. on

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Barbara W. on

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Dustine F. on

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Derek E. on

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Gerald M. on

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Kenny C. on

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MARK S. on

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Stephanie (Uhaul office manager) provided the worst customer service I’ve ever experienced. We went to our dropoff location at 370 Sycamore in Collierville TN and a sign said they were closed but a new office at 731 Chaney was open. We drove to the new office only to discover it was also closed but a phone number was posted so we called. The lady (very rude) said we needed to drop off at the old Sycamore location. So we drove BACK to the old location again and nobody was at that location! We called and Stephanie said we should just leave the keys. We asked why she didn’t tell us that initially or post a sign to that effect. She became angry and we decided to leave at that point. We will NEVER use John Green UHaul again.

Garrison B. on

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the blonde lady who rented to me was super nice and helpful

Kim A. on

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Anthony H. on

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