Super friendly and speedy service
Bonita F
Customer Reviews for Green Ridge Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the few years i have moved to Scranton ,this location is very convenient for me.. also Gene with his calm but professional attitude is a plus for me.. he has always made sure my needs are well provided..
Michael CNothing. Gene runs a quick, efficient and friendly business.
Maureen MVery accommodating and understanding in a tight stressful situation recently. I always rent from them.
Linda RI seemed to have a problem with mobile app and my location.
John MApp booking do NOT provide an alert to state that preferred pickup location would be closed on the desired date. Adding such an alert to the app would be a good feature
Antony DThe trailer we rented had faulty lights that delayed our trip by more than half a day. Was a big deal because we were traveling across country. I don’t think we will be using U-Haul again
Tara GTruck wasn't turned off while driving within a block from lot
Lauren SExceptional service upon pickup and drop off- great people
charlie fGreat owner and customer experience
JACOB AGot scammed by the company after I reserved a uhaul and told them I was dropping it off at another uhaul location by my new hoise on the app until I tried to do so and they wanted to charge me 300 because it was a In town vehicle when I was never warned about which made me then drive it back to where I was moving stuff out of costing me more money to drive it 30 miles back never getting another uhaul again
Shaun PGene does an excellent job!
David MI will not go to any other location. I rented a smaller truck. Made more trips rather than going to another story. It's like it's Family owned. Had everything I needed or wanted. Suggested items that I may need and I did. Explained my Ins and coverage options. Treated like I was a family member. Set up all controls and mirrors before I pulled away. My GF was so impressed with the service. She will be renting a tru k for her college bound child soon.
Ralph Rexcellent operation
David MExcellent customer service.
Linda LGene is very attentive. He treats you like you are a valuable customer. He went the extra mile for me to find some movers at the last minute.
MAUREEN MInitially it was not clear that an agent was not available at the location to assist. To improve the service that information should be relayed in bold text and sent in the reservation note.
Kizzy HTruck in good order. Easy in/out. Staff courteous and professional
Carl OThe gentleman at this location is the most pleasant and helpful person I’ve ever felt with at any Uhaul location
Domenic GI have rented trucks from this location a couple of times… they have a good selection and it is convenient for me. They have always had the truck cleared off, warmed up, and ready to go during the winter. Great service here.
James MGene is wonderful to work with!
AMANDA SSuper helpful staff and great experience
William BEmployee wass excellent and very helpful!
Bryant DThe owner was there and had the truck warmed up and ready. He also made sure everything went smoothly even though it was an online checkin with the phone.
James MFix your online system. I scheduled a truck and them struggled to use the online system to pick it up. Thankfully Gene was available on site and able to help me much faster than customer service.
Bryan NI just want to say that gene the uhaul representative was extremely attentive to my needs during the moving process, he went above and beyond ensuring my move went as smoothly as possible and hope when I close on my home I can move with uhaul in green ridge again
Jordan AThe employee was very pleasant to work with. Thank you for a NICE EXPERIENCE..
TABETHA WCustomer Rep Gene was prompt and professional. My phone had died and I asked for directions to the Highway. He quickly printed me directions from the computer! That was above and beyond! Thanks again Gene
Douglas PCustomer service was excellent. Very easy.
Krista TNothing, Gene is a fabulous representative for your company. Everything is done in a timely manner and always a clean rental.
Kathryn MExcellent customer service…..
Scott BThe location was very difficult to see from the road..
Brian CGene was great as was the whole experience until the end. I am insulted that I was charged essentially $1 per mile for gasoline. This equates to $18 per gallon for gasoline. While the $6 added to my bill is not going to keep me up at night, it is a shady practice that I will need to look out for the next time I choose a vehicle rental company.
Howard HNice to meeting with the person who's responsible to direct me to the right place because my gps gave me wrong direction.
Lina Wcontinue excellent customer service.
Sandra SExcellent service by Gene in Scranton, PA, which was the drop-off location. Gene was always professional and friendly from the first phone call to renting a storage space.
THERESA PSwing door hold back missing from right side. Created loading issues during windy conditions. There is a piece on the door for this but nothing on the trailer body to use to hold door open
bill cGene who was the representative in whom I dealt with in Scranton ,PA was absolutely wonderful. He was so helpful and patient as I had to cancel several times due to not being able to get help on the days I requested to get the truck.
Donna KNot over book.
MICHAEL GOdd because it exists behind an autobody shop/care sales place thus making it hard to spot. However, I feel this is me being picky and not constructive. This location is satisfactory.
Nick SThis is the best location of UHaul in my area. When you reserve you get what you are expecting and the service is absolutely the best.
Lisa DThe person attending was very professional and took care of all my moving needs
Juan GGENE ..the front desk guy ...was the most pleasant and experienced guy i have ever encountered with ,,in all my years of renting vehicles... BIG KUDOS to him.. i will definatly be renting from him again... in the near future
Michael COwner of this location went out of his way to make sure things were ready and available to me when it was need. Definitely recommend using him when ever needed.
Jason RGreat Customer service!
Richard GEverything went great very friendly and easy going owner..
Robert HGene was very helpful. He answered my questions about a future rental, was very professional and helpful.
Judith ZThe attendant ( Gene) was very helpful, prompt and a credit to the company! Uhaul has a very good employee with Gene, good employees like him are hard to find.
Herbert FComputer was intermittent. Took extra 5+ min (to process my previously entered advance registration)
Scott L