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jennifer l
Customer Reviews for Greg Butlers Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the straps are checked out, otherwise there were no issues.
Gene GGreg and his lovely wife worked around my schedule to get me the trailer i needed, he hooked it up and i was in and out in no time at all, he runs the uhaul out of a very busy body shop but took the time to make sure the trailer was set up correctly and when i dropped it off it was an easy deal great place to do business and they have 4 very cool kitties there also, great rental experience
Douglas AVERY NICE GUY, WORKED WITH THE ONER
DAVID GHe was friendly, helpful, respectful. I will go here for my uhual needs.
David SWould have been better to be able to rent a larger truck. The 15” required too many trips but going to a location farther away wasn’t really an option.
Gretchen LTook an hour for the app to allow us to pick up. Then the engine sounded like it was going to blow up. On the way to pdx we has a flat that took 3 hours to get fixed. Really not satisfied
Matthew SGreat Guy to work with. Accommodating and professional!
Gretchen KGreg was professional and helped us find the trailer we needed for out giant camping trip. Reservation and hook up was a snap, return was prompt and cost less than budgeted. Will definitely recommend this location to friends and family. Thanks for the great service Greg!
Chris sSight was very junky and didn't look like a rental location. Persons wife was there cause he was sick( understandable) but didn't know what to do or where to put it. Luckily I was able to do off hrs drop off online otherwise I would have had to call for new location.
Racheal CMake sure location’s phone number is correct in U-Haul records. The correct telephone number is 541-327-7772, NOT 541-327-7817 as shown on my contract
Allison SMy truck did not come with the dolly or furniture pads I paid for.
Evan CYou charged me twice for 1 Dolly haven’t had time to call you.
Dianna MWas adamant about dropping off in Blaine wa!!! Where I was going!!
Richard QThis is also a great u-haul to do business with! Greg butler is good people!!
JEREMY MVery friendly and quick service
Luann GLimited interface with owner at drop-off location. Owner met me in parking lot and I handed him the truck key. He checked the cargo compartment and fuel level, then I was outta there.
MARK RVery easy pickup and drop off
Heather CHonestly think that a wheel that rotates needs to be added to car dolly frame the unit is vey heavy to move around and if had a wheel near hitch one could roll it
james sAir conditioner was broken. I called U-Haul to fix it. They wouldn’t send a repairman to fix it. Terrible service
WILLIAM CNot raise the price 300 dollars over what was quoted and then not issue the refund that was promised at the time of return.
Steve PIt’s all perfect
Mary jIt was fine. Everything was ready to go when I got there.
CARL SU-Haul needs to improve on every part of the spectrum. I made a reservation in Houston to have my son moved from Oregon when i arrived there was no truck or tow. I was sent to 3 different locations and no truck or tow was available. Finally when we found a truck they sent us back across Oregon at 6:00pm to get the tow and that place did not have a tow so they sent us to another location at 6:25pm to pick up the tow. Very stressful, not please with the cs rep over the 800 number nor were the reps in person helpful.
Kristopher NGreg was a great guy. Hooked the trailer up for us without us even saying anything and made sure everything was set up ready to go and working.
David WWhen I tried to return my trailer after hours the mobile site would not find my location
Justin SNeeds signage to indicate that it is a U-haul dealer
Stephen DEvery thing was just wonderful.
Mary jI did not rent shit
Chuck WGreat service. Thank you
steve bI think everything went very smooth, and the gentleman was very nice, helpful and knowledgeable. I was pleasantly satisfied with his service.
leilani bThe person I had previously talked to on the phone said that the card I used to reserve the van was just a hold. The person at this site also stated that it was a hold. But, as it turns out, I was charged ASAP on a card that I was not prepared to use for the full amount. I don't see it as the site person's fault, but it sure did cause me a lot of problems because it took from money that was already set to pay bills.
Julie RThe owner has his dogs in the shop. I was ok with it, but not all customers will be ok with dogs barking at their feet and licking them. He seemed like he does not do many pickups there and seemed unorganized. It took him quite a while to find the drop off location.
Bonnie TReply to roadside assistance during travel when needed!
Cory SVery nice, very friendly people.No waiting which is nice.
Gerald BThis location was shown as not available for drop off on line even though they were not at their max limit.
Nikkita HEverything was great and beyond expectations.
David MSmall town location but friendly and helpful
ROBERT' HGreg went out of his way to find us a truck. Fantastic person and I hope he gets recognized for it.
lance kI love doing my business local and hes my go to man for all my u haul and mechanical needs.
tesa wWhen a customer reserves a truck at a specific location don't have them waste an hour and a half of their time to get it from a location that is further from their place. I was not happy that I had to drive to Jefferson to pick up the truck. It should have been moved to the location near where I needed it. This was a huge waste of time for me.
Ryan CRelly was impressed with 24 hr rental & not having to beat the clock
joan hGreg was great, friendly and helpful. Van in fabulous condition and smooth/easy to drive. Great experience. Thank you!
Kimberly WI reserved a 26 ft. Truck They said there would be no problems getting it. When I showed up to get it I got a 20ft and a 5x8 trailer instead. I was told a 26ft trailer couldn’t be located and the 5x8 trailer was the only one avail as well. I did not get everything into the uhaul’s. I had to leave several items; Freezer, table chairs etc. I have multiple witnesses. Both the truck and trailer were packed tightly and were full. The cubic feet lost was greatly needed. I gave the items away to friends value probably around 1,000 dollars. I’m 900 miles away now so the chances of getting them are slim. Then Uhsul dinged me 90 bucks because the Truck that had less than half a tank when I picked it up didn’t have that exact amount of fuel. I will never use Uhaul again and will recommend everyone I know to do the same.
Jim ROwner was not very knowledgeable about how to best assemble and use certain packing products, such as the flat-panel tv box we requested. He also seemed somewhat unfamiliar with how to make alterations to an order (we were concerned we might have underestimated the size of truck needed, and might need to make two trips, so we asked if we could extend the number of miles allotted - owner could not definitively say whether this was possible.)
Claire SDon't change a thing.
marsha rThe trailer had damage to the inside rubber bumpers, exposing nails. The right brake light was pushed in; luckily I was able to pull it out and reconnect the wire and place it back in the hole.
Laura JI had to travel 15 miles to get the trailer. The reservation was made at a store near me but i had to travel to get the trailer. It was a little inconvenient.
Jared M