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RITA M.
Customer Reviews for Grey Fox Emporium & Consignments
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were blessed with great customer service from both gentlemen. We realized we needed a bigger trailer and they helped us exchange, update to a bigger trailer, and canceled the other order without a second thought. It was a easy a pleasant experience because of their help!
Wendy W.Steering felt a little off, but may be just how it is with the trucks.
Corrina J.Very friendly and helpful.
DEANNA J.excellent experience
Marc F.(same as above comment)
Kevan L.The trailer had evidently had a blow out at some time and the metal above the wheels was all bent up and really needed to be fixed... I don't know if this had anything to do with the performance of the trailer or not but it pulled worse than any trailer I have ever pulled.... And we move around A Lot!!! I have pulled trailers all over this country and this one was by far the worst.... I don't think it was the fault of the rental place but I do believe this trailer needs to be gone over, checked out, and fixed.
Celia K.Love Brian!
Heather F.Improve visibility and communication.
Robert L.Brian was awesome! Helped us when we realized we didn't have a hitch bc it was in my husband's truck which was in the shop...ugh! But never fear, he gave us a loner one to bring back in the morning! Thank you, thank you thank you!
Jason F.Experience was top notch! I enjoyed chatting with the owner as we did paperwork, he was so kind! I recommend this location to everyone!
Chelsey C.The guys were very helpful with helping me unhook my car from the dolly! Amazing customer service!
ruth C.Great people at this location. Disappointed had to drive from Rock Springs WY to pickup rental, 6 hours round trip.
Jeff F.Nothing. They do it right!!
Dolores A.Very helpful and pleasant, I would highly recommend them and I plan to use them again to complete my move!
HOLLY B.Great experience. They were very helpful
Chet E.Appreciated owners nice personality and willingness to help!
Steven B.So easy to return trailer
STUART B.Everything went smoothly and expertly. I cannot think of anything to improve.
Brian P.Great customer support on site from Brian.
Lubomir P.Nothing...This place was awesome..They helped me load the trailer and explained how to be careful while driving!!
KEN G.Unfortunately there are no other choices in Thayne (population 366) and perhaps I should feel I am lucky. But no. This is the third time I've dropped off UHaul equipment (trailers and vehicles) at this location over the past two years. No one staffs the small office at anytime that I have observed. On rare occasions a seemingly annoyed gruff older man answers the phone. He told me this last time that the office is not open Mondays and this is posted on the door (It's not). It's not officially open on Sundays either. One cannot check in equipment using the UHaul website at this location as there is no Wi-Fi and Cellular reception poor. While we were pondering how to check in the equipment another UHaul customer drop up trying to pick up a truck and expressed his frustration to us. Overall a series of unsatisfactory experiences at this this location. Perhaps I'll try Afton (16 miles away) next time.
Samuel W.Always friendly and super understanding!
Hunter S.Great customer service both to pick up and drop off.
Clyde M.The truck itself has front suspension problems, the shocks are shot, It bottoms out on the smallest bump, very uncomfortable and somewhat dangerous. Needs Major frontend Maintenance!!!!
Rickey C.Brian and Ernie were a pleasure to work with
Kevin L.Guys bent over backwards to me get through a glitch with my reservation. Rented from them 3 times and never been disappointed.
Thomas B.Awesome experience. They were super helpful and went out of their way to make sure we had everything for the move. Also very knowledgeable about Uhaul - was able to tell us how to plan out the next phase of renting a vehicle to haul stuff up to Canada. You need more people like this!
Henry C.Very efficient, simple and polite, van was warming up before we arrived! Thank you for great service!
Holly B.I've used this uhaul more than once and they are very accommodating everytime.
Dana S.The two times I've rented a uhaul, the port you plug your phone in didn't work to charge my phone.
Robbin W.the door of the 5X8 travel was difficult to move up and down but with a little spray it worked like a charm. excellent customer service
Donald S.Great place to work with. Nice and friendly.
Wayne D.Staff is friendly … but don't like surprises of getting charged a second time for a trailer rental .. the same trailer rental ..
Rob H.Thank you for your help! I will be renting from you guys again!
Charles S.Nothing I can think of
Shane H.The speaker in the truck was blown out, so the listening experience was miserable for a very long trip.
Jenny L.Brian was super helpful and easy to work with. Excellent customer service!
Jeffrey G.No one available at location. No one local to call, 45 minutes wait at U-Haul.com. I was instructed to use downloaded app, that did Nothing for return. I had to go to the u-haul web site on my phone to figure out the return process
James F.You can fire James in St George and Sam off Sunset Blvd, also in St George where we dropped the hauler. Earnie Eaton in Thayne, Wy, couldn;t have been nicer and stood out as the ideal all your dealers should strive for. Earnie Eaton
JIM M.Very friendly and good representative
Barry S.We had a great experience with Ernie. He made sure we had all the time we needed to reach our destination and unpack the cargo trailer we rented and gave us three extra days
clyde M.We returned the truck the same day and did not get a break on the price. They could have rented it out again if your website would have put it through. I guess my overall complaint is not with the equipment but with the website.
James M.Easy drop off instructions, but did not interact with the staff, as they were closed.
Sid W.No complaints.
Taylor P.The truck cargo area smelled like cat urine.
Vivian J.Ernie was so helpful and hooked up the trailer. Great experience!
Golden F.Facility closed. Drop day was a Monday.
Aaron T.The owner went fishing at noon on Saturday according to his recorded phone message and wouldn't return until Tuesday. We were ready to return the equipment Saturday but with no one available at the drop off Saturday, we dropped it off Sunday with no one working at the drop off. Followed online internet internet instructions. The owner then charged us for Sunday as an extra day of $95.00. We were given 3 extra days when I picked up the equipment. When the owner called me Saturday morning saying he needed the truck now. I told him that we just started unloading the 26' truck and there were issues with the truck's governor and at times we couldn't go over 40 mph and the tow dolly had a dead tail light. He seemed to indicate that he could have cared less about the issues. The drop off location in Thayne, Wyoming was a mishmash of all kinds of vehicles, trash and looked like a junk yard. WHEN DOES A UHAUL INSPECTOR CHECK THIS SITE? CLEANLINESS? I WOULD APPRECIATE UHAUL TO AT LEAST CREDIT ME FOR THE $95.00 OVERCHARGE! The convenience store in Dewey, Arizona had no one to check the roadworthiness of the truck or tow dolly.
Richard W.