Customer Reviews for Grey Fox Emporium & Consignments
(U-Haul Neighborhood Dealer)

Rating:

3.0

The app has a hard time telling if you are in the correct spot or not. Need to up the radius of the location finder or just get rid of it all together. Spent an hour with customer support before we could even get our rental and became behind on schedule all day

Rating:

5.0

Same as above

Rating:

5.0

Right now it was easy picking up a trailer and dropping it off I cant think of anything right now

Rating:

5.0

We dropped the trailer off at night, and it was safe to be able to do that.

Rating:

5.0

Your website was ok when I picked up the truck, but wouldn't work at drop off, which took 45 minutes to resolve by phone. The moving help was excellent in Alpine. However, when attempting to schedule the helpers in Alpine, the web site kept picking a date one week after I needed. I was able to resolve this by phone. I felt the truck was excellent, the movers excellent, but the website frustrating. Also, the website would not allow me to save the truck drop off location.

Rating:

5.0

Everything was great. Renting was quick and easy thank you

Rating:

5.0

Easy to work with and very helpful.

Rating:

5.0

Ernie in Thayne WY provided outstanding customer service!

Rating:

5.0

The on line process is complicated for non user friendly computer people.

Rating:

4.0

Truck had air bag lite on when picked up threw Check engine light on during the trip transmission gave me trouble all the trip Was worried I wouldn't make it to my destination barely made it to drop off my I haul truck. 4 codes were found on the truck

Rating:

5.0

Very warm and friendly owner. Love doing business with them. Always helpful. Glad he is open on Saturdays! Only one on that side of the state that is.

Rating:

5.0

Very helpful.

Rating:

5.0

Ernie was outstanding and fulfilled all of our needs even though he was very busy.

Rating:

5.0

Easy and friendly drop off. Was harassed to return the uhaul early by a location in Jackson wy. Glad we found a place closer to our new home. The man in Jackson wanted it dropped off a certain time earlier because he wasn't going to be around when I needed to. Even tho it was during business hours. Very happy with the grey fox location

Rating:

4.0

Great location and Great service!

Rating:

3.0

The amount charged $35.00 was almost twice the quote over the phone, $35.92.

Rating:

5.0

Ernie was extremely helpful and provided valuable advice prior to picking up the truck. Truck was clean and ready to go as requested. Our experience couldn't have run any smoother. Excellent customer service.

Rating:

3.0

When we first reserved 2 6x12 enclosed cargos for Thayne Wy online didnt say they were out we got a call Thursday afternoon about none in stock and we were leaving Saturday morning. We decided to rent a uhaul truck we got to thayne Wy the mirror was broken, the inside cab was so dirty and gross smelled like cigarette smoke.

Rating:

5.0

Excellent service- courtesy, and friendly to deal with

Rating:

5.0

Great

Rating:

5.0

Best experience with U- Haul. Ernie was great.

Rating:

5.0

This was one of the best U-haul experiences I have ever had. Equipment was ready as promised, clean and well maintained. Trailer was attached and unhooked by the owner, all in a very friendly atmosphere.

Rating:

5.0

I would recommend this location to everyone. Excellent service and super nice.

Rating:

4.0

Easy drop off.

Rating:

4.0

Easy drop-off...unsupervised

Rating:

4.0

They need more different sized trucks

Rating:

5.0

Great experience!

Rating:

3.0

I know it isn't the locations fault. But the truck is very base. On a long trip it would be nice to have a loaded truck. I got out and went around several times trying to adjust the mirrors. Get with the times. :)

Rating:

1.0

Get a different location for rental return. Charged me for cleaning when I swept the truck and trailer out myself. Also charged me for fuel when I returned it with the same amount as when I rented it. Don't return anything here if the attendant is not present. I had no choice as I had to go to work the next day. Tod in customer service was very helpful however.

Rating:

3.0

This location the guy was a grumpy old fart not friendly at all....

Rating:

5.0

Both 12v power outlets were broken. Truck did not have cruise control. A/C was not adequate at 95 degree ambient temperature.

Rating:

4.0

Trailer was very old, lug nuts on wheels were nothing but rust. Trailer was in very poor condition as it had been used for a long time with lots of damage!

Rating:

5.0

This guy went over and above as your traffic department took the truck I need it away from him one day before my pick up anyway he got the truck I was under extreme pressure he handled it all excellent highly recommend this gentleman Ernie

Rating:

5.0

Excellent service and equipment was perfectly maintained.

Rating:

5.0

Great customer service

Rating:

5.0

Ernie was wonderful and check in was a breeze.

Rating:

5.0

Ernie was very friendly, professional, and helpful! Thanks Ernie!

Rating:

5.0

Good customer service. Easy transaction.

Rating:

4.0

Not charge for more time than needed. I only used the car haller trailer for 16 hrs and got charged for 3 days. Feeling ripped off. Rental guy was very friendly though.

Rating:

1.0

I had to wait an hour to be able to get the trailer because no one was there to help me. Be careful about reserving online ahead of time with this location the owner of this location does not check reservations on the Internet very often

Rating:

5.0

I wish the 4x8 had a hitch jack hard to lift off when loaded. Treat them like I was treated and they will definitely be satisfied!

Rating:

4.0

Ernie was efficient at check in and got us on the road quickly!

Rating:

5.0

Ernie is terrific. The truck was really easy to drive and the trip was successful. I would recommend U-Haul and this location in particular to anyone needing a truck to “haul”.

Rating:

5.0

Great inventory. Easy to find.

Rating:

5.0

Ernie was excellent to work with.

Rating:

5.0

Ernie was very personable and helpful after a long day of unloading.

Rating:

1.0

after talking to both Uhaul dealerships about drop off location I was still charged a "wrong drop off location fee" not happy about that

Rating:

5.0

Ernie was very helpful and courteous. I would highly recommend this business.

Rating:

5.0

Trailer has been returned on May 1, 2019. Check in person was very helpful and nice.

Rating:

4.0

Nobody was there when I returned the truck.

Rating:

5.0

Ernie was amazing and helpful. A really nice gentleman.

Rating:

5.0

Perfect customer service.

Rating:

5.0

Truck needs alignment, cruise control and leg room!

Rating:

5.0

We enjoy working with this location and the dealer, very helpful and friendly