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Frank L
Customer Reviews for Grizzly Quick Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure details are fully explained such as how much money it's really going to cost. I was blinded when I got an email from U-Haul this afternoon about a new charge on my bank card
christopher sThe truck had one functioning windshield wiper. It had a message indicating low tire pressure and there was another indicator lit up on the dash that I could not identify. I question the dafety of this vehicle. For the price and paying for every mile, this truck should have been pristine.,,I only needed it for 28 miles- I would have thought U Haulvwould have waived at least the mileage charge if not more. I will not rent from U Haul with these issues again.
walter sCheckout process was not explained accurately
Joanne HThis convenient store employee was limited in the English language, and I had a hard time explaining to him that I wanted to drop off the truck. He thought I wanted to purchase gas with the presented key (although they do not sell gas at this location). He told me to come again another day. Finally, he found an English-speaking woman (not sure if she was a manager or co-worker), who understood what was happening. She asked if I could back the truck into a very crowded place in the small parking lot. This was a challenge for me, who sometimes can't back a car into a parking stall :-). But with a friend's navigation, that task was accomplished. (Glad I purchased SafeMove for the parking experience!) Perhaps better training for the staff, or some type of alert that can't be missed that a vehicle is on its way? My move was successful, and all's well that ends well.
Lori LThe truck was clean and looked fairly new but it smelled of cigarette smoke and had ashes in the door handle cubby. Gross
Carol CTook a $79 hold then charged another $65 when the website quoted $45. Barely used 10 miles of gas. The tank needle was still on Full.
David KBeing charge an extra 10 was not necessary very disappointing when we had to pay as much as we did the price quote was 50 More
David Ma quickie mart and the clerk refused to check the trunk in while I was there. SAD service.
ANDREW CVery friendly.
Chris SIt seems like the computer system is glitchy. I had to give the man all the same information that I had already entered online. This took an additional 10 minutes and seemed redundant and a waste of time.
Cameron BI had to drop off at this location instead of my originally selected drop-off location because the other location was roped off and had multiple police vehicles around it. Thankful to U-Haul to let me drop it off here instead.
Arnold BIt was all good . Great experience. Thank you.
connie wI was charged for services I didn’t request or receive (pads and a dolly). You’re on line ordering process is complicated and slow. Too much of a pain to deal with you. Won’t be renting again
Paul SSmall convenience store. Used the app and dropped off keys inside.
James MI can’t think of anything. Everything from start to finish went smoothly. Truck was clean and road nice. I will be going here from now on when I need a uhaul.
Jennifer JGood ppl
Zachary WAppliance dolly had a faulty wheel Everything else was fine. Thank you.
John SBe a little quicker, but how fast it took to get it wasn't bad for something you probably don't do all day long.
Matthew LThe lady was extremely friendly and professional. I was in and out and she didn’t waste time
JAMES FTruck was dirty and there was no side mirror, checked in online however had to wait a long time in the location getting checked in. Was given a different drop off location than originally. Charged for gas when I filled it back up to where it was when I got it.
Rebecca SGreat customer service at this location. The rental was clean and in good condition. Friendly staff. Highly recommend!
Jordan PVery disappointed in a $15 damage or missing charge. There was nothing wrong or changed with the truck. Very lightly used.
kevin lThe man shut the door on me said he was closing and for me to put keys in box he didn't have time for me !!!
Debra MCab was a little dirty and needed wiped down - especially during a pandemic.
Steven GTook a long time to pick up the van; might be because I was late by a few minutes. Costs more than the original online reservation.
Devin SGentlemen just asked for keys back. Gas was filled back up but got charged 26$ for that.
Jeffrey KStaff was very friendly and helpful
Billie JDon't change anything!! They made my move hassle free!!!
bryan bNothing! Owner came in early to get us going ??
Tracy EThe drop off went well and the owners were friendly and engaging. Very pleasant experience after a 200 mile move.
Kimberly TI picked up the truck there. the equipment need swept out and had blankets in it. My perception was that the gas gauge was not correct. Then i picked up a trailer at another location. and it ended up equally as bad. He hooked up the trailer, but it did not look like the diagram on the truck. Then we he entered the truck that was being hauled he could have explained it would not fit on the auto transport trailer.
Stacey JI was not given the correct size truck. I reserved a 15’ truck and got a 10’ truck
Nalini MAwful experience. Awful customer service from Corey. I will never use your company again. Rental location in Wadsworth, OH should no longer do business with U-Haul. Both are a joke
Stephen HRep at the counter was courteous. I got what I needed and the vehicle, a 10 ft Cargo Van was in excellent shape, and easy to drive.
John BSuper friendly and professional. Reviewed everything and offered suggestions. Quick and thorough. Very very nice!!
Maureen ZSpeedy and friendly service.
Jacquiline MI have rented uhauls before but never from a location with this exceptional customer service ! If I rent again in the future it will definitely be from this location!
BRIAN BSandi does a terrific job at Grizzlie Mart in Wadsworth! Always very accommodating and very helpful with what ever I need. I have rented many time for various needs in moving my family, friends and work items. I HIGHLY recommend renting here!
glenn fWas charged additional $24 more when I returned the truck. Was to be refunded the additional money but never was!
Edward RI have already recommended this location to many people. I appreciate the service here. The store personnel are very nice and helpful!!
LINDA HThe gentleman helped me open the back Dior of the truck. It was frozen shut. He poured buckets of hot water on it!??
Laura PGreat experience! Thanks for making it an easy process! Will rent again!
steven bNothing, it was great!
TIM WHad no problems returning the truck.
Anthony Mtow dolly dealer says it is customer's job to install and connect the tow dolly and not his job as dealer.
RODOLFO OExcellent customer service and very friendly! Sandy is a great guy and cares about his customers!
glenn fThe fuel pump was going out. We drove from Ohio to North Carolina and had to pull over several times because the truck was having issues. Our normal 10 hour trip took 13 hours. The truck was not clean. The service engine light was on. They didn't have the truck ready for us we had to wait an hour before someone who knew how to get us in the rental and he didn't go over the reservation before running my card for 40 more than what I agreed to online.
Kelly LNothing
Robert E