Customer Reviews for Grove Motel
(U-Haul Neighborhood Dealer)

Rating:

5.0

Though it is a hotel the person at the counter was well knowledged and cheerful and helped us quickly get our trailer and on our way

Rating:

5.0

Yes very friendly staff

Rating:

1.0

I had no problems with the vehicle itself. My only concern was with the pick up location itself and NOT with U-Haul. First, the pick up location is a run down pay-by-night motel and I did not feel safe while there. Second, I completed the online check in/pickup on the phone app with no problems. I went inside to get the keys from the office and she said that she needed to finish the pick up process on her computer. She tried to login several times and kept saying she didn't see anything coming thru on her end. I showed her the phone screen that showed all i needed to do was pick up the keys but she insisted that she needed to do it thru the computer. Finally, I suggested she call U-Haul support which she did and she was told by the representative that all she needed to do was give me the keys because I had already checked in. She seemed to be unaware of how the system worked and suggested that I could go somewhere else if I wanted to. I would not recommend this location and quite frankly, it does not represent U-Haul well.

Rating:

1.0

We picked up at the Grove Motel in Lake Wales and the lady in the office was very rude on the phone and in person. If we didnt need the uhaul truck then we would have left. She had a nasry nasty artitude.

Rating:

3.0

Friendly folks

Rating:

1.0

The Manager was not very welcoming and added additional charges to my credit card that I did not approve of.

Rating:

1.0

Don’t use this location.

Rating:

3.0

it was dark when i arrived and the place did not look safe and did not have enough light.

Rating:

5.0

Nice friendly staff. Easy and simple process! Thanks for your help

Rating:

5.0

Dawn is great! Always Friendly, efficient and knowledgeable. Would recommend anytime. Thank you!

Rating:

5.0

Nothing

Rating:

1.0

Not recommended for drop off. Very small. Service was good

Rating:

1.0

It was no were to park the truck and very secluded and uninviting. There needs to be better lighting. A lot of drug user’s walking around at night.

Rating:

3.0

Label parking for uhauls

Rating:

2.0

Place closed an hour before scheduled. Lady did bare minimum

Rating:

5.0

This was not my original drop off site. I was very upset that when i took to the original drop off site i was told that trailers were NOT accepted!!!! It seems to me that practice is ridiculous!!!! Any U Haul provider should accept a return!! Very unprofessional and inconvenient policy.

Rating:

1.0

If you value your life don’t come around here. This “Motel” is a crack house. The lady working there was laying on a couch sleeping and was extremely rude.

Rating:

1.0

Can someone call me 540 998 3141

Rating:

5.0

Great service very helpful thanks

Rating:

1.0

Contact them like a professional company would.

Rating:

5.0

It was great second time I've used U-Haul first time I got ripped off by the dealer and haven't been back since but this lady is great

Rating:

5.0

Todo fue excelente

Rating:

1.0

Equipment faulty loaded with furniture that I had to pay movers to throw out for an HR before they could start loading me including 3 5 gal cNs of race car gazoline hazard to your truck T 100 degrees yeperatire and short on Or conditioner for 1300 mile one way truck rental with storms. To a 70 year old woman with Lupus and kemo patient. Thank you for a 1400 charge nlus gas cost. Unsafety default equipment which is an accident waiting to happen thank God I'm 55 year of driving trucks with a marketing degree. Otherwise we would not be having this chat but did you think of the other lives you could ha affected. So what are you going to recuperate me with a 1400 dollar charge plus 200 to unload mess and safely dispose off another 50.oo plus no air brakes light or wind shield washers in a middle of a storm and sick. Never have I endured such lack of business practice. And I have been a long time customer.

Rating:

3.0

In a weird location

Rating:

1.0

The staff person was abrasive, and there was no lockbox available for key placement when the staff person was not present (though it was during a time frame when she indicated that the office would be staffed)

Rating:

5.0

No one was there when I dropped off the trailer. I parked it next to existing trailers on site & took photos of it detached from my truck with the motel’s sign in the background.

Rating:

1.0

The person on charge of the keys take forever to give me the keys. And has a rude attitude

Rating:

5.0

My experience at the Grove Motel location went very well. No suggestions at this time.

Rating:

3.0

Was ok for a small town drop off. The ck out went smooth and she was very nice and helpful.

Rating:

5.0

Polite and professional. Very nice will definitely rent from this location again.

Rating:

5.0

Although not the original drop off location, representative was very kind and helpful

Rating:

5.0

Secure overnight parking for customers to leave their vehicles.

Rating:

4.0

We scheduled pick up near our home and was informed later had to go to a branch farther away. We were told extra mileage would be added for the inconvenience but it wasn’t and I was charged for this.

Rating:

1.0

Grove Motel location and personnel is the worst place and customer service I have ever received in my life. The personal whom said she was the owner of the motel and the uhaul location cussed at me and was extremely rude and disgusting toward me. I think that Uhaul need to change this location or employee and compensated me for the rudness and disrespectfully words and attitude.l by the person

Rating:

2.0

The office is not desirable, printer didn't have enough ink, and trailer has not been well maintained, the lug nuts were real rusty so therefore that explains why the one tire on right side had bald spots and other side not good tread, tail sticking out so that water can get behind it. Was afraid of a blowout.

Rating:

5.0

Nice Lady!

Rating:

2.0

Only 1 trailer in the lot. Had to call, uhaul office was in a motel and no sign.

Rating:

3.0

I showed up at the appointed pickup time and the office was closed. I called the number I had available and within the half hour I got a call and someone met me at the site to facilitate the pickup.

Rating:

5.0

Exceeded Expectations Great truck ready and clean Exactly when we needed it. Best service yet from U-Haul.

Rating:

1.0

Make sure ALL employees that work for uhaul know how to do job!! Will NEVER USE UHAUL SERVICES AGAIN!! And I will let everyone I know not to use them!! Has nothing to do with where we actually ended up getting a uhaul after our first reservation at one place didn’t go through when this was reserved a week prior then got sent to another location 40 mins from me saying a truck was there and available for pick up get there and NO truck had to drive another 45 mins to get a truck this was the third stop and 5 hours later had movers waiting at the storage units on us arrived to them 6 1/2 hours later which we had to pay them for!! Would really appreciate someone reaching out to me in regards to this, I don’t have to wait on the phone for 50 mins to speak to someone I did enough of that waiting on saturation you people!! VERY UNHAPPY CUSTOMER!!! You can reach me at 863-430-3302

Rating:

4.0

I originally ordered around the corner at a different location. They didn’t show up and their office was locked!!?? This was an alternate location which did great considering they didn’t know I was coming.

Rating:

1.0

Truck was dirty inside the cab, the storage area, and the windshield. Food and spills and dirt in the cab. Trash and hairballs in the storage area. Windshield was covered with dead bugs and also filthy on the inside too.

Rating:

5.0

The loction is perfect for drop offs. I didn't see inside the office so I can't comment as to its cleanliness. But, the personnel was very nice.

Rating:

1.0

Hire someone who knows how to enter the correct customer's information so that random people do not receive someone else's u-haul contract info.

Rating:

5.0

Absolutely helpful and kind lady running the place She was pleasant and enjoyable to deal with🎉🎉

Rating:

4.0

Thanks