Customer Reviews for Grove Motel
(U-Haul Neighborhood Dealer)

137 reviews

430 S Scenic Hwy   Lake Wales, FL 33853

(863) 232-5415

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 8 am - 1 pm
Special Operating Hours
  • 4/24/2021 - 4/29/2021: Closed

Services at this Location:

Contact Us

(863) 232-5415

430 S Scenic Hwy
Lake Wales, FL 33853

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 8 am - 1 pm
Special Operating Hours
  • 4/24/2021 - 4/29/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

Thanks

Zsuzsanna V. 
Rating:
5.0

Customer did not leave a comment.

DAMON N. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
5.0

Customer did not leave a comment.

Terri S. 
Rating:
4.0

Customer did not leave a comment.

Tobin S. 
Rating:
5.0

Customer did not leave a comment.

Erich H. 
Rating:
3.0

Customer did not leave a comment.

Howard L. 
Rating:
3.0

Cleaner cat free environment. Location had a cat in office. Cat was an indoir cat. Not good for those with allergies

Nancy H. 
Rating:
5.0

I am always after a 5 x 9 trailer with ramp to cut my snowbirds grass as they are at their house in Tennessee .In other words a super simple way to check locations that have the trailer without filling in first time reservation rental hoopla. Plenty of Uhaul facilities near me just need to know where one is at without giving the same information.over and over while on the Web

Roy I. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Tracy A. 
Rating:
1.0

My credit card was used to rent that truck out again and I have a $556. Frausulent Charge on my card. The truck was reported as not returned.

RODNEY C. 
Rating:
5.0

Thanks for the service

Charles A. 
Rating:
3.0

Customer did not leave a comment.

ALINA M. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

I'm happy with everything quick smooth process and the price was fair so I was good with everything, thanks, would definitely rent there again.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Very helpful and friendly.

Virginia S. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

SHAWN B. 
Rating:
3.0

Customer did not leave a comment.

edward D. 
Rating:
5.0

Very good experience.

chelsi L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

Very accomidating...!

willard B. 
Rating:
5.0

There seemed to be a small confusion with uhaul and the rental at first. They cancelled this location and sent me to another location that was unprofessional. I called uhaul and they had me go back to this location, and I was completely happy with this pickup location. the lady named Dawn was very nice, professional, friendly and informative. Dawn is the reason why I didn't cancel my uhaul, she helped me out so much. Thanks Dawn at Grove motel.

Carmen C. 
Rating:
3.0

Customer did not leave a comment.

Tara R. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
4.0

Customer did not leave a comment.

Anna G. 
Rating:
5.0

Customer did not leave a comment.

Dean C. 
Rating:
1.0

The location is a seedy motel that is difficult to get to and even more difficult to get a trailer in and out of. To say the staff is disorganized, is about the nicest thing I can say. The motel office (where you make the transaction) is dirty, has a bad smell, and is just generally unkempt. I rented a 6x12 enclosed trailer. They had no jack to lift it onto the hitch. The two ladies who worked there did offer to help me lift the tongue of the trailer onto my hitch. I was told that if I was returning it after 1pm, to just drop it off because nobody would be there. Having to lift the tongue of a trailer that size, without a jack, on my own was not easy or fun. I have used u-haul for many moves and projects over the years, and this was, by far, my worst experience with them. I will not return to that location and I certainly cannot recommend it to anyone i know.

theodore H. 
Rating:
5.0

Customer did not leave a comment.

Myrna P. 
Rating:
1.0

CUSTOMER SERVICE NEEDS TO SPEAK ENGLISH AND THE OFFICE NEEDS TO BE CLEAN

Carla M. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

roy D. 
Rating:
4.0

Probably not because we do not usually deal with rental trucks.

Victoria G. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

dale W. 
Rating:
5.0

Customer did not leave a comment.

Efrain G. 
Rating:
5.0

Customer did not leave a comment.

vanessa P. 
Rating:
5.0

Customer did not leave a comment.

david T. 
Rating:
4.0

Customer did not leave a comment.

M Teresa R. 
Rating:
5.0

She was really professional and pleasant, I would use them again!

Efrain G. 
Rating:
5.0

Customer did not leave a comment.

NARESH P. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

The lady was so nice and made my first time renting a U-Haul a breeze. She explained everything and the whole experience went very smoothly. Thank you!

Tamela W. 
Rating:
4.0

The extended hours were very helpful. I really appreciate being able to work around my work schedule.

Angela L. 
Rating:
1.0

Grove Motel is a dump. Homeless people outside. The lady helping us though was very nice and very helpful!

Charles Y. 
Rating:
5.0

Customer did not leave a comment.

Melinda S. 
Rating:
5.0

Nothing very nice lady very helpful

juilo S. 
Rating:
3.0

Clerk was rude and argumentative with my sons when they returned the truck. I was surprised at how different the service was from the location In Alsip, Illinois.

Sheryl B. 
Rating:
3.0

Customer did not leave a comment.

Vicki C. 
Rating:
4.0

Customer did not leave a comment.

Nicole P. 
Rating:
3.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
2.0

When we first got there the lady couldn't find the key to the truck then she called her son who was not at the location and he said he had the key and he then brought it over to the motel but we had to wait on him and then when we got to the truck it wouldn't start after a few times of trying it did start finally

Salena H. 
Rating:
5.0

Customer did not leave a comment.

eiu I. 
Rating:
3.0

Customer did not leave a comment.

Aaron W. 
Rating:
3.0

problem I requested a 26' truck and got a 20' truck made for a longer day

JOE G. 
Rating:
4.0

Customer did not leave a comment.

claudia A. 
Rating:
5.0

Very friendly and simple drop off. Very courteous and helpful. I will use this location again.

LOUIS M. 
Rating:
5.0

Customer did not leave a comment.

DAWN M. 
Rating:
2.0

This place is like a roach motel. They keep the office door locked and you have to ring a bell. As far as the truck... the brakes were spongy and the tail lights did not work.

TIFFANY A. 
Rating:
4.0

Owner was friendly...Rented my truck promptly. Great experience!

Virginia G. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
4.0

I don't understand why I needed to go 20 min. Away to the above location while 2 min. from my home is a U Haul with exactly what I needed. I know it was available there because I accidentally stopped there first. The man said there were 2 available ??

Marjorie M. 
Rating:
5.0

Customer did not leave a comment.

Rick F. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE E. 
Rating:
5.0

The truck was very clean and ready to be used! Easy pick up location and very friendly people to deal with! This is my second time picking up from there and returning there in the last couple of years and I will recommend them to anyone who asks and use them again if I need to!

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Norman C. 
Rating:
4.0

Customer did not leave a comment.

trina M. 
Rating:
5.0

She was so patience & had excellent customer service. Moving a 5 bedroom house after 15yrs is stressful but I truly appreciate her helped.

Shaquashia C. 
Rating:
3.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Dawn was very professional and friendly. Great customer service.

Anisley L. 
Rating:
4.0

Customer did not leave a comment.

STEWART H. 
Rating:
1.0

Everything went great.

Lewis O. 
Rating:
5.0

Great representative. Extremely helpful

Tamara W. 
Rating:
5.0

Customer did not leave a comment.

shamari L. 
Rating:
4.0

Customer did not leave a comment.

david R. 
Rating:
4.0

Things went very well. The Uhaul rep was very helpful, and the move went smoothly. Thanks.

STEWART H. 
Rating:
1.0

the tendent never pre checked out the truck befor me leaving and the the paperwork said it was at 3/4 of a tank and it was only 1/2 tank and the whole back of the truck was dirty and then when i called and asked about things she got mad and starded arguing with me and when i asked for a refund it only got worse

Jerry V. 
Rating:
5.0

Customer did not leave a comment.

scott R. 
Rating:
5.0

Not much. Everything was just fine.

bill P. 
Rating:
5.0

Dawn was very accommodating and she Took excellent care of us.

JACKIE T. 
Rating:
5.0

Very courteous and professional, and convenient! Awesome too!

Richardson P. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

The lady there was very nice and seemed willing to help, and Polite.

Roderick C. 
Rating:
4.0

Customer did not leave a comment.

Beatriz G. 
Rating:
3.0

Customer did not leave a comment.

Gale D. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

NA

Donald B. 
Rating:
5.0

Customer did not leave a comment.

doug P. 
Rating:
5.0

Very helpful and friendly service.

Karen F. 
Rating:
5.0

The lady was super nice and helpful ,

Robert P. 
Rating:
5.0

they couldn't find the trailer I needed so they searched my whole county and found one. even then the manager of that branch had a death in family and was not around. the owner took me there and got the trailer for me was a great experience.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

DAWN W. 
Rating:
1.0

This trailer almost killed us ! Waiting on corporate to call me back . It's been 3 days now and no return call as of now.

RODNEY M. 
No reviews have been submitted for this location.

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