Customer Reviews for Grove Motel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Grove Motel

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Tara R. on

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Jason A. on

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Anna G. on

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Dean C. on

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theodore H. on

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The location is a seedy motel that is difficult to get to and even more difficult to get a trailer in and out of. To say the staff is disorganized, is about the nicest thing I can say. The motel office (where you make the transaction) is dirty, has a bad smell, and is just generally unkempt. I rented a 6x12 enclosed trailer. They had no jack to lift it onto the hitch. The two ladies who worked there did offer to help me lift the tongue of the trailer onto my hitch. I was told that if I was returning it after 1pm, to just drop it off because nobody would be there. Having to lift the tongue of a trailer that size, without a jack, on my own was not easy or fun. I have used u-haul for many moves and projects over the years, and this was, by far, my worst experience with them. I will not return to that location and I certainly cannot recommend it to anyone i know.

Myrna P. on

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Carla M. on

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CUSTOMER SERVICE NEEDS TO SPEAK ENGLISH AND THE OFFICE NEEDS TO BE CLEAN

Christopher W. on

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roy D. on

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Victoria G. on

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Probably not because we do not usually deal with rental trucks.

John H. on

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dale W. on

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Efrain G. on

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vanessa P. on

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david T. on

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M Teresa R. on

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Efrain G. on

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She was really professional and pleasant, I would use them again!

NARESH P. on

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JAMES H. on

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Tamela W. on

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The lady was so nice and made my first time renting a U-Haul a breeze. She explained everything and the whole experience went very smoothly. Thank you!

Angela L. on

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The extended hours were very helpful. I really appreciate being able to work around my work schedule.

Charles Y. on

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Grove Motel is a dump. Homeless people outside. The lady helping us though was very nice and very helpful!

Melinda S. on

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juilo S. on

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Nothing very nice lady very helpful

Sheryl B. on

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Clerk was rude and argumentative with my sons when they returned the truck. I was surprised at how different the service was from the location In Alsip, Illinois.

Vicki C. on

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Nicole P. on

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Richard E. on

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Jose R. on

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Salena H. on

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When we first got there the lady couldn't find the key to the truck then she called her son who was not at the location and he said he had the key and he then brought it over to the motel but we had to wait on him and then when we got to the truck it wouldn't start after a few times of trying it did start finally

eiu I. on

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Aaron W. on

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JOE G. on

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problem I requested a 26' truck and got a 20' truck made for a longer day

claudia A. on

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LOUIS M. on

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Very friendly and simple drop off. Very courteous and helpful. I will use this location again.

DAWN M. on

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TIFFANY A. on

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This place is like a roach motel. They keep the office door locked and you have to ring a bell. As far as the truck... the brakes were spongy and the tail lights did not work.

Virginia G. on

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Owner was friendly...Rented my truck promptly. Great experience!

Richard E. on

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Terry C. on

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Marjorie M. on

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I don't understand why I needed to go 20 min. Away to the above location while 2 min. from my home is a U Haul with exactly what I needed. I know it was available there because I accidentally stopped there first. The man said there were 2 available ??

Rick F. on

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LAWRENCE E. on

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Jonathan B. on

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The truck was very clean and ready to be used! Easy pick up location and very friendly people to deal with! This is my second time picking up from there and returning there in the last couple of years and I will recommend them to anyone who asks and use them again if I need to!

Norman C. on

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trina M. on

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Shaquashia C. on

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She was so patience & had excellent customer service. Moving a 5 bedroom house after 15yrs is stressful but I truly appreciate her helped.

Kevin M. on

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Anisley L. on

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Dawn was very professional and friendly. Great customer service.

STEWART H. on

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Lewis O. on

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Everything went great.

Tamara W. on

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Great representative. Extremely helpful

shamari L. on

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david R. on

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STEWART H. on

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Things went very well. The Uhaul rep was very helpful, and the move went smoothly. Thanks.

Jerry V. on

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the tendent never pre checked out the truck befor me leaving and the the paperwork said it was at 3/4 of a tank and it was only 1/2 tank and the whole back of the truck was dirty and then when i called and asked about things she got mad and starded arguing with me and when i asked for a refund it only got worse

scott R. on

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bill P. on

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Not much. Everything was just fine.

JACKIE T. on

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Dawn was very accommodating and she Took excellent care of us.

Richardson P. on

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Very courteous and professional, and convenient! Awesome too!

Eric J. on

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Roderick C. on

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The lady there was very nice and seemed willing to help, and Polite.

Beatriz G. on

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Gale D. on

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Donald B. on

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Donald B. on

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doug P. on

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Karen F. on

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Very helpful and friendly service.

Robert P. on

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The lady was super nice and helpful ,

STEPHEN W. on

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they couldn't find the trailer I needed so they searched my whole county and found one. even then the manager of that branch had a death in family and was not around. the owner took me there and got the trailer for me was a great experience.

DAWN W. on

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RODNEY M. on

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This trailer almost killed us ! Waiting on corporate to call me back . It's been 3 days now and no return call as of now.

Ronald W. on

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DAVE K. on

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Steve was great! He even stayed later than planned to wait for me. The drop off in NJ was very easy too.

Gary M. on

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Dean C. on

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Latishia S. on

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kenneth M. on

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Roger D. on

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I am extremely allergic to cats and this office has cats that have fleas. I didn't realize cats were allowed in Uhaul offices. I broke out with rashes and hives. Miserable for three days.

julian B. on

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CATHERINE M. on

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Donna W. on

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After being told by 2 other area uhaul (Capps Rd being one) dealers that they would not accept the trailer return, this location did not hesitate to accommodate me and did so in a respectful, friendly fashion. This location deserves special recognition!

CATHERINE M. on

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Great rental experience.

GENEVER G. on

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Teach your retailers how to give accurate quotes. I was given the wrong quote and paid $130 more than i looked forward to.

binoobkumar S. on

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Ruf and rood

Stephen J. on

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Gerald N. on

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My original pick up in Lake Wales, the auto mini mart, was dirty and the person in the office said they never had a truck, I went to the Grove Motel and at first no one answered the door, when someone came to help he had NO IDEA how to get me going. I was there for an hour and half waiting for him to figure out the computer system. You should shut down them down along with the auto mart.

JOE D. on

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DANIEL T. on

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The location is at a very "seedy" hotel, so a bit scary going there at night. Nice that it's open 24 hours, but they don't help you hook up at all.

david O. on

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Get off couch and chair assist

Thomas S. on

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Personnel very friendly and helpful.

Gregory S. on

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Check the tires!!!

roy H. on

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Manager at this location added stuff to my bill without my knowledge when I spoke to him on the phone he was very rude kept over speaking me then he hung up on me I would never rent from that location again

ROBERT H. on

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The owner went above and beyond for Me! He did me a huge favor and was very kind and polite. Definitely would recommend people his way.

DAWN W. on

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Charles S. on

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SHEILA S. on

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NO ONE THERE CONTRACT COMPLETED ON LINE . CALLED ON WAY AND WAS TOLD SORRY WE ARE LEAVING . SO CONTRACT EMAILED AND I PICKED UP TRAILER .

ROBERT B. on

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We went 1200 miles with that enclosed trailer. The price was extremely reasonable. Had great tires on it n pulled well for a short trailer. Can't think of anyway to improve the rental experience. When I returned it to Troy MO I was in n out in 5mins. thanks to both locations for making it so easy. Robert Brown

James M. on

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Real nice people explained all aspects of the rental. Double checked milage an fuel level, showed us how to properly use ramp and equipment..

MITCHELL C. on

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Give them more big 26' truck and other vehicle for onsite displays an availability. Otherwise these staff members did a very good job in customer service and accommodating my need, I will recommend them to my friends and others that I may know in need of this type of rental service. Great Job staff members!!