Customer Reviews for Gts Gas Station
(U-Haul Neighborhood Dealer)

788 reviews

601 Tollgate Rd E   Cornwall, ON K6H5R6
(McConnell and Hwy 401)

(613) 932-5161

Location Hours

  • Mon-Sat: 8:30 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 9/20/2021 - 11/1/2021: Closed

Services at this Location:

Contact Us

(613) 932-5161

601 Tollgate Rd E
Cornwall, ON K6H5R6
(McConnell and Hwy 401)

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 9/20/2021 - 11/1/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Albert M. 
Rating:
3.0

Breaks on truck need to be look at.. Very scary Passenger Mirror was held in place by black electrical tape. Did not notice it till the tape let go while driving on the 417. Not having a passenger mirror is dangerous in a huge truck like that.

Erica L. 
Rating:
4.0

Truck i rented had empty food wrapers and cans left from previous renters. Otherwise truck was in good shape. Friendly service.

TYLER F. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

The guy that helped me at this location was super friendly, awesome customer service experience!

William L. 
Rating:
3.0

Was not supplied with all items I ordered , dolly .. back of truck was not clean and the drop off location gave me much grief on this

Shannon A. 
Rating:
4.0

Customer did not leave a comment.

Marie B. 
Rating:
5.0

Nothing, owner very friendly and helpful

Bernardus D. 
Rating:
2.0

Customer did not leave a comment.

Sue Anne A. 
Rating:
5.0

Extremely helpful

claire G. 
Rating:
4.0

No. Buddy was nice

julie L. 
Rating:
4.0

Great, speedy service. Very happy with the experience.

Kim B. 
Rating:
2.0

Customer did not leave a comment.

DAN I. 
Rating:
5.0

Customer did not leave a comment.

George P. 
Rating:
5.0

Do you offer uhaul rentals for half days. We didn't even think of asking but a friend told us that he had done so some time back. As records will show we picked up the vehicle around 9am and returned it around 12:30pm. It would of saved us some money if there was an option of half day rentals. Perhaps a representative could inform the client of different options. Thank you

Jean R. 
Rating:
1.0

The staff member doesn't ask if your reservation details are correct and adds additional charges and then passes you a new payment system that doesn't show the breakdown of charges and charges you an amount he says will be reimbursed after you return the equipment and then you get the print out that shows you were actually charged more and he added coverage when you had already said no in your online reservation. Poor customer service, especially when he says you should have asked him not to put coverage on it. Even though you already said no on your reservation!

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Kyle P. 
Rating:
3.0

Customer did not leave a comment.

Susan G. 
Rating:
4.0

The vehicle was available on time. The agent was pleasant and efficient. No surprises or delays.

Jeff T. 
Rating:
3.0

Customer did not leave a comment.

Shawn P. 
Rating:
3.0

Computer system can be improved so customer need not wait a long time to be processed.

Michael S. 
Rating:
5.0

Pick up and drop off was quick and easy. Equipment was in good order. I rented a 5x8 closed trailer and price was unbeatable.

Arthur J. 
Rating:
2.0

No one was wearing a mask for Covid and the van I rented was dirty . Drink spilled in the cup holder . Steering wheel sticky.

Valerie B. 
Rating:
4.0

Great customer service

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Michel R. 
Rating:
4.0

Customer did not leave a comment.

ANDREWNORMAND V. 
Rating:
5.0

Customer did not leave a comment.

Dolores B. 
Rating:
2.0

Extremely disappointed with the U-Haul truck in question. We picked it up and it had dried soda all over the windows, dead bugs squashed into the doors and dash, as well as questionable sticky stains all over the seats. This would be unacceptable during normal times, but with covid happening renting out uncleaned vehicles is absolutely UNACCEPTABLE. There were unfortunately no other vehicles available and so we were forced to use it despite the fact that it was unsanitary. Booking the U-Haul was difficult; the website wouldn't recognize our information and so I spent 4.5 hours on the phone, being bounced from one person to the next until I finally got my reservation (which had been cancelled two days prior to moving by the Hawkesbury Ontario location despite the deposit that had already been payed!). However the ladies I did speak to were very kind and helped as much as they could.

Dany M. 
Rating:
3.0

great location near Hwy 401. Office building ????

marc aime L. 
Rating:
4.0

Customer did not leave a comment.

Jessie D. 
Rating:
4.0

Customer did not leave a comment.

daryl L. 
Rating:
3.0

Not much - everything was to my liking including the leased Truck and U- Haul personnel

Jean Pierre P. 
Rating:
5.0

Customer did not leave a comment.

Owen O. 
Rating:
5.0

Great service!! Friendly associate.

Martin P. 
Rating:
5.0

Very quick to rent and return. Excellent equipment and courteous service.

colin M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Russell P. 
Rating:
3.0

Clean the cargo space. When I picked up my vehicle the back was covered in dirt from the previous customer. Also I checked in online when I arrived, but then still had to queue to get my key as there was only one person handling the customers. There was no option to skip the line like the app said.

Liam W. 
Rating:
5.0

Customer did not leave a comment.

Marcel Q. 
Rating:
5.0

Location open much earlier than posted, also very convenient for obtaining fuel

Alan P. 
Rating:
2.0

The dealer was very amicable and had different solutions for my needs. Worked out well in the end.

Peter C. 
Rating:
3.0

Website was down for drop off. Phone lines for regular customer service and breakdowns/accidents was also down. There was no way of contacting anyone as the drop off location was also closed.

Aimee H. 
Rating:
4.0

The interior cab was sticky all over the floor and emergency brake

Kelsey Catherine S. 
Rating:
1.0

Didn't know where to talk to someone about dropping off the trailer, asked for a jack to take the trailer off and was told I had to lift it. The woman had a customer and told me to wait.. which was fine but the wait got to be over 20 minutes.. finally I opted to drop off with the service on my phone

Karen P. 
Rating:
5.0

The smoothness of this Location , is an EXCELLENT Feature. I have rented form U-Haul in the Past and this Rental had no problems or delays. Perfect

Russell S. 
Rating:
3.0

Customer did not leave a comment.

KARENA C. 
Rating:
2.0

Have the truck I booked available, don't tell my husband I sent him to the wrong uhaul site when i have the confirmation I did not. He didn't want to go to the other site so you offered a smaller truck you had. Because of that we couldn't fit everything in the truck so I now have to make another trip to Cornwall for the remaining items. I am not impressed.

Gregory M. 
Rating:
2.0

Previous renter left fast food debris in cab, cargo area not swept. Furthermore, the attendant was NOT wearing a mask during this pandemic, neither at time of pick up nor at time of return. The equipment itself was satisfactory. Thank you!

Marc L. 
Rating:
5.0

Customer did not leave a comment.

Jean B. 
Rating:
1.0

The online checkin was not well done. The system kicked me out multiple times. It would not accept payment either. The messenger was not very helpful and was on hold with customer service for a long time. The cab had some used masks in it. There was barely any gas. The yard they store the uhaul on was all on mud. I've rented before and had good experiences, however this one was not. I wouldn't rent from this location or use the online service again.

Annie L. 
Rating:
4.0

Generally clean, but there was debris in both, cab and box. Noted that there was a smell of hot metal, possibly coming from the brakes, either sticking or worn. Appreciated the advice in saving some money with the reservation.

donald G. 
Rating:
5.0

None

Suzanne D. 
Rating:
1.0

I rented a 12X6 trailer. I noticed a signal light was out. As no other trailers available anywhere I was asked to take it to garage across the street. I was told they would have it fixed quickly. It was a 2 hr wait before mechanic started the work. Not only light but new wiring was needed. From time I arrived at 9 am to pick up trailer until I was able to leave at 2 pm was 5 hrs. 5 HOURS! They gave me 1 day free rental! Less than $30.00! I would have to be pretty desperate to ever use this company again!

Charles W. 
Rating:
3.0

Great and eager to help man.

Gabrielle C. 
Rating:
5.0

Customer did not leave a comment.

Brentt W. 
Rating:
2.0

Van not pulled out and ready to go was stuck on ice had to get the guy to drag it out with another truck

Amy S. 
Rating:
4.0

Customer did not leave a comment.

Christopher F. 
Rating:
3.0

Office is quite messy and noisy. Needs a clean-up!

Leo H. 
Rating:
2.0

trailer was dented, bent and in bad physical shape attendent too my money 60$ deposit given and no cash back when returned,

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Terry F. 
Rating:
3.0

When picking up the truck it was completely empty. In fact I was concerned that I would run out of gas. The truck should have had a full tank prior to myself replacing any gas. The charges also should have been placed on the visa that was used to reserve the truck and it was not. I was told it would be removed from my 200 dollar deposit. Not impressed at all with this location or the service.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
1.0

Customer did not leave a comment.

Scott C. 
Rating:
1.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
4.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

This area has the best costumer service

Eastern O. 
Rating:
5.0

The rental experience went very smoothly. The gentleman that served us was great. He was very friendly and helpful. We would absolutely use this location again. Thank him for us 🙂

Colin M. 
Rating:
3.0

The truck had a bad mirror on the driver's side that gave a distorted view. Almost impossible to see traffic on the right hand side on the expressway. The automatic transmission did not down shift properly when slowing down causing the engine RPM to increase significantly. Need to maintain the truck better

John S. 
Rating:
3.0

Customer did not leave a comment.

Bailey G. 
Rating:
4.0

Customer did not leave a comment.

Terrence S. 
Rating:
5.0

Equipment was ready when I arrived and the service was friendly.

Paul C. 
Rating:
2.0

Customer did not leave a comment.

amirali N. 
Rating:
4.0

Close the location at 2020 Vincent Massey Dr. The woman answered the door in her pyjamas and complained that I woke her up. She was very aggressive and does not belong in customer service.

Jeremy H. 
Rating:
5.0

BALA IS AN EXCELLENT REPRESENTATIVE FOR UHAUL.

John M. 
Rating:
4.0

Customer did not leave a comment.

Julie A. 
Rating:
1.0

Pick-up truck was filthy inside and out, it pull constantly to the left and when I asked for windshield washer fluid because it was empty the guy tells me he's only required to fill the fuel so how well do you think they maintain their sh!t? Never again U-Hole, cost me almost $500 for a pick-up truck for 4 day and 400km last year i rented a car from enterprise for a week and drove from Ottawa to florida and back for around $300 all in.

Alan C. 
Rating:
4.0

Customer did not leave a comment.

CLAUDE C. 
Rating:
5.0

Great job loved it

John W. 
Rating:
5.0

Best rental company around in this area. Great people. Very friendly and helpful. Definitely recommend.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Jamie M. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Sarah J. 
Rating:
4.0

Very nice staff.

Ian B. 
Rating:
3.0

Customer did not leave a comment.

Theresa A. 
Rating:
5.0

Customer did not leave a comment.

Paolo D. 
Rating:
3.0

I was charged 199 on my credit card when I picked up the truck. Then when I returned it the actual amount owing was only 57 dollars. Why was my credit card charged 199???? I want to be reimbursed this money.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
1.0

They substituted a 26' truck instead of a 20' truck. They gave me a dirty truck and the employee refused to wear a mask for COVID prevention.

Hal G. 
Rating:
2.0

The attendant could be a little more friendly abd prompt when addressing clients.

Tracy P. 
Rating:
5.0

Will rent there again, thanks.

John O. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

All good!!

Perry G. 
Rating:
5.0

Customer did not leave a comment.

Suzanne G. 
Rating:
3.0

All went ok except for online booking/pick up. Good thing the attendant showed up within the hour when I was dropped off to the location, in the rain, hoping to simply pick up the vehicle following instructions. But the online system didn't work as I expected.

richard B. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

The cargo van we rented was well maintained. It could have been cleaner the back of the van had dirt on the floor prior to us using it and we found food behind the pasenger seat from a previous rental. I had forgotten to bring a broom with us to sweep out the back of the van after use and used my hands to clean it out the best I could...it was in basically the same cleanliness that we got it...the only real improvement would be if someone could answer the phones in one week i must have literally called 50 times and only got a person once to answer....the service was good and the guy working was really nice and polite.

Ryan L. 
No reviews have been submitted for this location.

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