Customer Reviews for Guardian 44 LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Guardian 44 LLC

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Boydette S. on

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Sean W. on

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Mark S. on

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Equipment was nice and clean, service was great.

Stacie H. on

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Dean D. on

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Ordered moving pads but were not in the truck on pick up. Prior renter of large moving van carelessly parked the return truck and made entering and exit of the parking lot very difficult.

Roger H. on

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Great customer service and well maintained vehicles

Kristen P. on

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Emily C. on

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William S. on

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Everything was perfect! Would happily come back here again.

jay W. on

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This is the best place to rent, plus storage storage units too!!! Highly recommended AAAAAA+

Gary C. on

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All was perfect honestly...charge less? Lol

Duke B. on

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Nice personal touch, also very professional.

Ryan P. on

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Michelle M. on

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Everything was just as it should have been and the customer service was above and beyond, Thanks to Tammy !! Honestly there are several Uhaul places in Rolla however I initially chose to call their’s for the appearance of how well kept their business is, but it was after I called and was greeted with such a kind, helpful & friendly person named Tammy that was the deciding factor. Thank you Tammy for your kindness PS. The guys said the truck was very clean and nice equipment!!! Very pleased in all aspects and will definitely recommend this location to everyone I know!!

jay W. on

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Fantastic service!!!!

Mark S. on

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Nothing

Ginny B. on

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Tammy @ Guardian U-Haul in Rolla Mo went above and beyond her responsibilities to help me in preparation for my move to TN! Her customer relations were great! GB

Pouyan E. on

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Thet gave me a wrong auto-transport and because of that my car was damaged. I called them, emailed them, and they kept wasting my time by not answering the emails and making me wait over 30 min on the phone. At the end, they connected me to a very very rude insurance agent and then I gave up my rights! The reason that they gave me the wrong auto-transport, the one that the uHaul was giving me had a flat tire!!! Then I made them change auto-transport. They did not have another one, so they send me to another uhaul location!

Melissa S. on

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We were told we had to rent this sat to use it Sunday. We were charged two days rental.when I called and spoke with the owner she refused to refund the day I did not use it and told me she is the owner and will not give me the day back she charged me that we did not use it. We even told her we were only needing it Sunday.

Mark S. on

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Nothing, all was great.

william C. on

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The people that run guardian went on and beyond for me I rented three uhaul in less then a month I had problems on Saturday and Sunday and he and her at guardian went out of there way opened and took care of me thanks for everything god bless and if you go here you will be treated right uhaul you need to do a little work on your 24 hour phone ap but thanks to them it went well these are the people you need to hire

Mark S. on

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Paul J. on

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Ian F. on

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Windows were so dirty I couldn’t see out them. Truck had no water to wash the windows. Smelled like smoke. We’ll be looking for a refund. Almost paid a total of 300 for one damn day. Plus they didn’t calculate my mileage correctly

Anthony B. on

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Very nice lady, very helpful. If I need another U-Haul in the future I will use her again

Tracy D. on

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Winona C. on

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For first time renters, with the app, explain to them in the email there is a signing in process and steps to go through before actually getting the equipment. My pickup time was 11, I didn't get it until 1130 because I had verify steps to go through and a few other things. So I had to rush to use the equipment to have it back by 1 pm ...the time that I listed to return the equipment. To many unknown steps for first time renters.

Chris D. on

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Wouldn't change a thing. Tammy and her husband were very knowledgeable and courteous.

JOHN K. on

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Elizabeth S. on

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Keith S. on

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Matthew D. on

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If you want to improve your other locations, get more people like the lady who help me at this one. She was absolutely terrific to work with and took extra time to make sure I understood everything. Then when I returned the truck to the rental yard and locked my wallet inside, helped me get the key out of the drop box out even though the "store" was already closed. Thank you! Matt

Brian B. on

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N/A, great overall experience!

Kevin K. on

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Michelle H. on

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Excellent and friendly customer service

Scott T. on

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Outstanding!!!! Tammy is the best!

Zahra M. on

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Everything was perfect, but the location is a bit far.

brandon G. on

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Carlie K. on

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We had a great experience renting a truck from this location. Friendly service and very helpful.

Amanda P. on

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Computer system kept crashing. Employees were nice, but it took an hour to get our unit even though we already had a reservation.

Ricky C. on

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The mobile puck up was a total pain..took me almost 2 hrs..when i tried to call in i was on hold for ever to get to talk to someone...

Ron C. on

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James M. on

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Kathleen S. on

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William S. on

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Tammy was amazing! We had an unexpected emergency and she got us the equipment we needed the same day. Even dropping it off after hours, she went above and beyond taking care of us.

Jody R. on

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I dropped the Truck off at 10 am and there was no one at the location. I had to call the U Haul 800 number to help with the return. That went well like always. But this location charged me an extra day at $40 even though I didn't have to have the truck back till 1 pm that day. This was caught by my accountant luckily. So I had to call U Haul again to get the charge reversed. This should have never happened. It has made me start looking for alternatives to U Haul which cost me time because I need another rental truck in July.

Matthew P. on

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The person who is there is always very helpful and the van was top notch. Thanks

Irving S. on

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I received equipment 4+ hours late because the equipment was not checked before renting it. Then wasted my time trying to get another truck, and this one being bad too. Finally having to come back at another time to get a dirty truck that had dog hair all over. Had to take this truck because that was the ultimate option and I had to move. I wouldn't recommend this experience to anyone.

Jackie M. on

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Chris A. on

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The prices were cheap and the process of getting our stuff was fast. The unit was clean and the perfect size. The girl at the desk made it easy to find the unit, and she made the process easy and fast

Ryan G. on

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Friendly service, accessible location and decent security without limiting access to units.

Randy D. on

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The truck had an airbag warning light which means the airbag may not work if it's needed and there was an ear splitting screeching noise coming from under the dash.

Barry W. on

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randy S. on

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Dropped off the trailer during off hours. Called later to make sure all was well. Attendant was cordial but sniveled that I did not sweep trailer. Understand, she has a job to do and I did not read the literature on drop off duties. Only hauled furniture and left trailer like I found it (noticed 2 foam packing peanuts in the corner) when I left. Again, she is doing her job, but people skills and customer service could have been made it better on my end. Hope this is helpful. Made me appreciate the Denton,Tx crew when things got challenging in the beginning.

Michael N. on

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Chris W. on

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Had a appointment at 4 to pick up, the truck did not return till 430. The lady tried pushing a smaller truck on me. Told her several times no! Will not return to this location. I did the Express pickup and still had to do it in the store. I hired help and paid them to sit.

Srinivas T. on

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Kimberly C. on

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Karen H. on

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Thomas W. on

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Daniel F. on

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Very friendly service. Good experience.

Dennis R. on

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Edward E. on

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michael W. on

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Junda W. on

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Very nice service by agency

John F. on

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KEN W. on

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Stuart M. on

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The manager was really nice.

Timothy W. on

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I really appreciated the personal touch from this location. Friendly and kind. I would definitely use them again.

Andrew L. on

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Very nice service, but slightly hard to understand.

Scott T. on

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Mayu F. on

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Tammy and her husband are wonderful people and very helpful. I definitely would recommend all my friends to their shop.

Cassidy S. on

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I was able to get checked in and ready to move into my storage unit quickly and efficiently.

DONNA B. on

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Friendly customer service.

Stuart B. on

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LORI C. on

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timothy B. on

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Melinda A. on

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Have rented from this facility more than once as well as family and friends renting with them and have always been satisfied.

Bruce F. on

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The personnel at this location was excellent. They were very accommodating and professional.

Steve B. on

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Sandra H. on

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The customer service I received on both ends of the transaction, was above outstanding!

Merelyn M. on

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I only had to drive 19 miles in the van, but when I filled the tank before I returned it, it took 4.277 gallons ($11.12) of gas. The gauge had said full, but when I brought it back topped-off, it was over full.

Lori W. on

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Dorothy S. on

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EMILY R. on

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I went in expecting 20$ a day, after all the hidden fees I ended up paying over $200 plus the gas I had to use to fill it up! I will never be using Uhaul again.The back of the truck was full of mud and dirt, as it was not cleaned before I picked it up.

Cindy G. on

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Kathryn G. on

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Cynthia C. on

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It was canceled on the same day of purchase. Thank you very much, but I had already had a storage lined up for me.

Dee D. on

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I am only 5 feet tall and struggled getting in and out. Lower, easier access options would be nice.

Emma R. on

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Lesley F. on

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Adrian D. on

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CHRISTOPHER S. on

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Know what you are doing... I rented a uhaul for a ONE WAY trip to STl where I planned on dropping off the uhaul (I was told SEVERAL times by the lady working this wouldn't be a problem). Turns out it was a big problem, and the wrong drop off location - as they wanted me to return it all the way back in rolla where I it. Then they tried charging me a fee.. Terrible service. Will never rent a Uhaul again if I can help it.

Adrian D. on

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I was given a Ford Transit Van that appeared to be practically new. It was just right for what I was needing it for & the lady that assisted me was very helpful & courteous. I will be going back to rent a larger truck this Saturday, March 9th to complete moving my large furniture items.

Beverly M. on

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Ralph Q. S. on

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Penny P. on

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Move in went quickly and smoothly. I made a reservation on line and Tammy called me to confirm and asked if I had any questions...that's great customer service. Nice, secure, well kept facility.

SANDRA K. on

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We use uhaul a lot with our big family. We really appreciate the service at Guardian 44 llc. They are always helpful and polite. We will always use them for our uhaul services .

John D. on

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Christy S. on

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Great experience- they were very helpful and friendly !!!!

DAVID K. on

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Annie B. on

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They accommodated my schedule and were very nice and professional. I appreciate having them in Rolla and their excellent customer service.

Michael B. on

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CENTRAL REGION W. on

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tom R. on

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Owner/Operator was very helpful and perfessional. Can't think of anything more to ad.

Dave W. on

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Nothing needs approving

jim J. on

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Nothing

Sherris M. on

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Our experience was excellent. Fast efficient, friendly and it is all about the customer! Thank you. Sherris Molloy

Phelps County R. on

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Tammy was very helpful and pleasant to work with.

Amber F. on

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BRITTANY D. on

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Amazing customer service.

Robert M. on

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Staff was very helpful and courteous. Facilities were clean and organized.

CARLA B. on

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When I first moved in over a year ago, Tammy was very helpful to get me exactly what I needed for size, location, price. This place was recommended to me and I definitely recommend it to others.

Justin M. on

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I appreciated all the help I received. I would recommend this place to any college student in the area that needs to store items until the next school year.

Carson S. on

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We will be back. Thank you!

BARBARA P. on

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Nice and easy to deal with

Brian G. on

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Great facility