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MICHAEL K
Customer Reviews for Guava Street Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was great and very easy to return.
Johnny VI was charged on 3 different cards due to a system error. I hope the charges fall off.
JASON DConducted a self drop off in the parking lot so I had no interaction with this location. When staff called me the next morning they were not very polite though.
Andrew HNice and welcoming agent checked me in quickly!
Wesley HI'm talking about Temecula location when I return the truck the guy was a dick I was asking questions because I wanted to be crystal clear on how I was going to be billed he acted as if I was bugging him and as if I already knew the answers he was demeaning he was a young dick!.. a cocky asshole
erica bThe employees at this store were great! Thank you for all of your help.
JEAN PSharon was very kind and helpful.
Shannon SOverall a good place. Never inspected truck while I was there. Didn’t even step outside.
Alan SNothing! This place is the “Nordstroms” of truck rentals. Best Customer service, clean truck, thorough instructions and extremely patient with us and the the situation that we were in. THANK YOU SO MUCH!
Griselda KI was given equipment that was dangerous. There was a problem with the gas tank and instead of checking it out the person working at the location said it was fine. Also, the hours make it difficult for talking to an actual person. Furthermore, when I talked to customer service I spent over an hour on the phone and just went and circles talking to the same three people who couldn't help me with my problem.
Holly VThe agent was so thoughtful and informative.
Kelly PAwesome service at this location. Perfect. Don’t change a thing!!!!
Deborah KEasy, convenient and friendly, helpful staff.
Charles SI was charged twice once when I paid then another time when I dropped it off .
Raymond BCómodo y fácil de localizar: El personal muy amable
Jose AOutstanding service, awesome individual.
WILLIAM MI was really happy to find the truck was a newer model with lower miles. It was super comfortable and the cruise control and Bluetooth audio was perfect for the long drive. Thank you.
AARON MFlexible
Jeong SThis will be the last time I use uhaul. The fact that I only have the option to pay 1.39 per mile when moving is ridiculous. I will be using alternate moving solution in the future.
DULCE PThis was the BEST experience. The manager there was incredibly personable and friendly, the faculty was brilliantly clean and decorated for the holidays. The Uhaul displaces were immaculate and tidy. An excellent experience. She even offered us bottled water.
BARON RThere was a heavy downpour overnight while we had the truck in our possession and therefore some leaves and some pedals and debris were on the hood of the truck. Those are unforeseen and God-given circumstances yet I was charged $25 for returning the truck “unclean“. I didn’t want to argue with the lady so I left and noticed I was charged despite my argument. If you check my phone number 951-973-3034 you will see that I rent multiple times per month, per year. This was an unecessary charge m. We were diverted to this location because our main spot didn’t have the truck for two days therefore I was sent to this other location, which I will not use ever again
James MBest
Douglas CAna at the office on Guava Street in Murrieta was great, and had everything ready for us when we picked up the truck.
John RAnna was a pleasure to work with!
Mark EI felt the Uhaul truck was a decent price. The lady that helped me when I picked up the truck was pleasant but I was a little disappointed when I returned the truck and she accused me of putting in a dent to the side. Although, the day before when I rented it, I brought her outside to report the damage that did not have a sticker on it. The next day she accused me of doing the damage. Kind of seemed like she was attempting to get money out of me fraudulently. Not right!
Jay FExceptional customer service!!
DONALD JTank was 1/4 full driving on a slight uphill, truck stalled (ran out of gas within 5 mile. Was able to get truck started again and went to gas station. Seems strange for truck to run out of gas with 1/4 tank showing on gauge.
Kenneth HStaff was very nice and accommodating, she showed up early and chose to process my rental early. I was out of the parking lot with our truck super quick! Turning the truck in was even faster. Thanks!
JAMES HDue to getting caught between 2 escrow closings, I needed to extend my contract repeatedly. I was shocked to learn that each time the insurance was also re-charged. That was never clearly explained. I expected the $40 per day. However this insurance charge seemed truly excessive, adding an additional $400+ to an already unexpected expense. This issue in no way reflects on the great service provided by the Guava Street staff.
DEBORAH TGreat customer service and attention to detail. Inspected truck promptly. Abided by CoVid 19 restrictions for the area.
Melody KThey were very friendly, helpful and knowledgeable. Definitely go back for the customer service experience
VANNARY MCheck in for us was a nightmare.. after driving all day we had to get our granddaughter to help us check it in. We would have brought the truck the next day at 9 am when they opened but we were told if it wasn’t checked in before 7 am we would be charged another day. Not sure I would ever rent again.
Ritchie RNothing, they were great.
Niki DHad issues with the truck mechanical. Didn’t drive it for the second day I had it. Because location was closed and could only do drop off where they were going to charge me a $20 convince fee. Called they said they would be able care of it, then charged me for the 2nd day anyways. Even after telling them about the mechanical issues and having to pull over. Not a single discount was applied won’t be using this place again.
Rida GI would have to say the best part of my experience was the friendliest staff member that help me out.
Clifford BAdding info on where to leave the keys from the app. We found the drop box but unless you see it there is nothing telling you where to go. They were closed when we dropped it off.
Jason FGet your online people and customer service booking staff on the same page. I spent over 2 hrs and 6 different people to get this truck rented Luckily your actual on site people are friendly
Steve BThe dropoff location I was sent to was actually closed. The PostalAnnex at the corner of Woodland Pkwy and El Norte Pkwy is not open on Sundays but according to the UHaul records it should be. I don't believe this is the fault of Guava Street Self Storage. I called several numbers and was able to get a UHaul representative to help me.
Leann IFast and efficient.
kevin fVery Good service, ThankYou
Steven K