Guest Inn
(U-Haul Neighborhood Dealer)

98 reviews

95 S Service Rd   Austell, GA 30168

(770) 948-0536

Hours

  • Mon-Sun: 8 am - 7 pm

Contact Us

(770) 948-0536

95 S Service Rd
Austell, GA 30168

Hours

  • Mon-Sun: 8 am - 7 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The staff was excellent but the Vehicle was not clean. The truck had paint stains in the seat and middle seat had a small burn hole. Also was told there would be a 2in ball hitch on the back but there was not one. Customer service was Excellent.

Charles B. 
Rating:
3.0

Well the 2nd locations service was great! My 1st reservation was at a center close to my home. It was closed when I arrived! I called customer service and they directed me to another location further away from from my home. This made me late for the job I had to do. So basically just spent $100 for a half done job! I think I should get a full or partial refund. Thank you Joey McGlamory

Joey M. 
Rating:
5.0

Customer did not leave a comment.

Verna H. 
Rating:
5.0

Customer did not leave a comment.

JUDITH M. 
Rating:
3.0

The process to get the rental truck took almost 45 minutes. Then after getting the rental truck the inside was dirty. So the process could be a little faster and the rental a lot more cleaner.

Mildred R. 
Rating:
1.0

I was rerouted to this location and should have just declined to pick up the truck. This is a seedy motel with unsavory people just sitting around lurking. It was very unsafe and made me nervous, and I don't scare easily. The truck also pulled and the engine light came on and stayed on. This left me fearful that the pulling would result in the vehicle breaking down. Thankfully I had a short trip.

Tiffany B. 
Rating:
3.0

Its just not an updated facility. Otherwise good service and vehicle.

Colin M. 
Rating:
5.0

Friendly host

Justin A. 
Rating:
5.0

Customer did not leave a comment.

Shekenya T. 
Rating:
4.0

They were very friendly and helpful.

ROGER G. 
Rating:
5.0

Customer did not leave a comment.

CHERRI F. 
Rating:
5.0

Customer did not leave a comment.

DEVIN M. 
Rating:
3.0

Convenient and easily accessible location, great and honest staff

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

KATORIA W. 
Rating:
5.0

Customer did not leave a comment.

SHARON W. 
Rating:
4.0

Customer did not leave a comment.

Diniesha B. 
Rating:
5.0

Grate Service

Pankajkumar B P. 
Rating:
1.0

Unprofessional staff ,

Errice B. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
1.0

I was told the location opened at 8am by Uhaul. I arrived at 8am to find the guy at the desk asleep and he said the "Uhaul rental manager is not in until 8:30 am". I advised that is not what I was told by Uhaul. He did not seem to care and told me to take it up with Uhaul. I had to wait until 8:30 am which put me behind schedule because the traffic after 8:30 am is MUCH worse and I knew the delay would be significant. I called Uhaul to discuss the situation at *:00 am. The first person I spoke with told me to take it up with the guy at the pick up location (WRONG ANSWER). I asked to speak to a manager and the manager took it more serious and did the right thing. At 8:30 I went into the motel where the rental location was once again. I was met by the SAME guy I spoke with at 8:00 am who told me to come back at 8:30 am because the "Uhaul Rental Manager would not be in until 8:30 am. He finally started the rental process. WHAT IS THAT ABOUT???? The guy at 8:00 am and 8:30 are the SAME guy!!! When he checked me out he charged me TWICE for the full coverage insurance. He could not understand that I had already selected full coverage when I book it and it was already in the price he charged me. I had to call a UHaul manager a second time to get the issue with the full coverage insurance fixed. It took the guy at the pick up location 30 minutes to check the truck out. This delay in checking it out cost me DEARLY in time because I spent an additional 45 minutes in traffic because of the delay. Had I know he was not open until 8:30 am, I would have selected a different pick up location. The location does not reflect well on Uhaul.

Johnna C. 
Rating:
2.0

Have equipment in order & properly functional

Jaquay S. 
Rating:
5.0

Customer did not leave a comment.

Tahir J. 
Rating:
5.0

Customer did not leave a comment.

Annetta G. 
Rating:
3.0

There is too much traffic around your location. On Sunday, it is terrible because of the people getting out of church.

Kenneth N. 
Rating:
3.0

Customer did not leave a comment.

Allen M. 
Rating:
5.0

Great customer service.

Omar K. 
Rating:
1.0

The mobile pick up was acting slow, I went inside to ask them for assistance and he told me I couldn't pick up because his manager wasn't there, when I told him that I was doing mobile pick up he still insisted I wasn't allowed to get the truck until the morning. He was rude and nasty about it. I was very displeased

Lawren F. 
Rating:
3.0

People were friendly, but not a great area to bring the family. I would recommend leaving the kids and only having dad come. Condoms in the parking lot and a working girl asked to, well, I don't need to say the rest.

Landon P. 
Rating:
5.0

Speed the time up on processing the rental.

Anthony G. 
Rating:
3.0

The system didn't recognize that I already paid for my rental at the front desk & the seal on the dolly was already broken when I opened the back door. Other than that, the owners were nice.

Gena H. 
Rating:
5.0

The customer service was amazing. While the vehicle I used was clean, the smell of the truck wasn't all that great.

Nyja W. 
Rating:
5.0

Continue to provide great customer service.

Tammy H. 
Rating:
1.0

Do Not Charge Customers For Things They Did NOT USE

Tamala J. 
Rating:
5.0

Perfect

Jeffery F. 
Rating:
5.0

24/7 pick up

Michael K. 
Rating:
3.0

Customer did not leave a comment.

Shawna B. 
Rating:
5.0

Customer did not leave a comment.

Marcos S. 
Rating:
4.0

Customer did not leave a comment.

Kahari S. 
Rating:
1.0

This was the worse location of an Uhaul establishment. My driver side store would not close all the way I was driving down in the interstate with my driver door barely hanging on. The inside the uhaul smell horrible and the smell was in my furniture. The guy who gave me rental truck was very rude and was not trying to understand me he was looking at me in a very disrespectful demeanor I felt uncomfortable. Overall experience was horrible I will never use another uhaul establishment nor will I ever recommend it to anyone.

Wavelan H. 
Rating:
5.0

Everyone in the office was so nice and helpful

Nikita B. 
Rating:
5.0

Customer did not leave a comment.

AKEEM A. 
Rating:
5.0

Very convenient location. Office staff very nice and knowledgeable.

Jamilah A. 
Rating:
5.0

Customer did not leave a comment.

Tisha R. 
Rating:
4.0

After driving for an hour to a UHaul location that did not exist, I was finally directed to this address. It was truly due to the courteousness and professionalism of this location that I did not create a terrible review. Please update your locations online!!!!!!!

Lisa Macapito N. 
Rating:
1.0

I reserved a two dolly that was supposed to be 4 miles from my location, after my reservation was taken I had to go 40 miles round-trip to a different location to pick it up. That location took 45 minutes to do the paperwork before I could leave.

richard C. 
Rating:
1.0

THE PROBLEM IS UHAUL. I OPTED OUT OF THE INSURANCE WHEN I FILLED OUT THE INFORMATION FOR THE ONLINE RESERVATION. THE MANAGER WENT OVER THE MILLAGE AND AMOUNT OF GA. ALSO HE HE ASKED HOW MANY MILES I WAS DRIVING. NOTHING WAS EVER SAID ABOUT THE INSURANCE. I SINGED IT AND LEFT . WHEN I CAME BACK THE BILL WAS OVER 60 DOLLARS. I STARTED LOOKING AT THE BILL AND I FOUND THE PREMIUM INSURANCE CHARGE. I OPTED OUT ONLINE AND STILL GOT CHARGED. UHAUL SEEMS NOT WANT TO BE TO CONCERNED ABOUT EXPLAINING THE INSURANCE HOPING THAT THE CUSTOMER WONT SEE IT. I HAVE NOTICED THIS BEFORE. I GUESS IT IS NO USE TO FILL THE INFORMATION ONLINE AS IT CHANGES ITSELF. MUST BE AI BECAUSE A COMPUTER DOES WHAT IT IS PROGRAMED TO DO.

JAMES R. 
Rating:
1.0

Hidden fees and double talking

ralph W. 
Rating:
5.0

The air conditioner and windshield defrost did not work. I paid for a truck with a functioning A/C and defrost.

Sarah F. 
Rating:
5.0

I booked at a-1 and uhaul overbooked that location when finally figured there misatke uhaul switched me to this location for a pick up at 11pm.However this location did a great job but uhaul really needs to get it together.I book where I book and Don't want to be moved unless otherwise

Sheena T. 
Rating:
5.0

Customer did not leave a comment.

Nadine W. 
Rating:
5.0

Customer did not leave a comment.

Rocky E. 
Rating:
4.0

Customer did not leave a comment.

Aaree P. 
Rating:
3.0

Customer did not leave a comment.

Stephen I. 
Rating:
5.0

Friendly helpful personnel. Excellent service

Raj P. 
Rating:
5.0

Friendly personnel and excellent service

Raj P. 
Rating:
5.0

Customer did not leave a comment.

Temika H. 
Rating:
4.0

Customer did not leave a comment.

Kahliladi S. 
Rating:
4.0

Customer did not leave a comment.

karen A. 
Rating:
5.0

Remain consistent!!!

Albert M. 
Rating:
1.0

Location was changed without notifying me . Almost flat tire . Mirrors didn't move . Wasn't even able to drive my vehicle due to mirrors being unable to move

Julianna S. 
Rating:
3.0

Customer did not leave a comment.

Lakita B. 
Rating:
2.0

The guy wasn't on staff to check us in or out. We had to go through a third party to receive/return keys. Because of this we were charged for using the uhaul for five days and that's just absolutely absurd. People shouldn't run a business/ franchise if they're not going to have the time for it.

Amargo C. 
Rating:
3.0

Customer did not leave a comment.

Marquita H. 
Rating:
3.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Nothing keep up the good work!!!??????

MARCIA B. 
Rating:
5.0

Customer did not leave a comment.

Alvin S. 
Rating:
4.0

Customer did not leave a comment.

travis M. 
Rating:
5.0

The Patels were very nice and friendly . They helped me load my equipment and they had my equipment clean and ready to go.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

Mary J. 
Rating:
5.0

Customer did not leave a comment.

La Velvet L. 
Rating:
5.0

Customer did not leave a comment.

VICKI D. 
Rating:
1.0

Worst ever!

Rashida M. 
Rating:
4.0

David was incredible. He made my experience worth all the hassle

Chyvon G. 
Rating:
1.0

The truck I ordered 6 weeks in advance was not at the location when we arrived! We went to 2 other locations before we were able to get the 15 ft. that we needed. This was extremely stressful and time consuming since we were packing our son and driving 475 miles.

Bonnie D. 
Rating:
4.0

Customer did not leave a comment.

Jamila G. 
Rating:
4.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Excellent service, quick and efficient.

Raj P. 
Rating:
4.0

I went here after my original reservation was canceled due to the poor service and inventory of the uhaul location on Fulton Industrial. Uhaul should be ashamed of that location and the run around I got!! Terrible!!

David D. 
Rating:
5.0

Customer did not leave a comment.

Lateaka H. 
Rating:
2.0

Customer did not leave a comment.

Hilda M. 
Rating:
1.0

This experience was one of the worst customer service experiences I have ever had to deal with. The manager at this location was very rude overall it was a bad experience. The district manger did reach out to me to improve my experience.

iesha L. 
Rating:
3.0

Locat at a hotel. The regular U Haul people were not there but the front desk was able to direct me where to drop the trailer and annotated the time of drop off on my contract. Easy process and we were in and out in no time.

William P. 
Rating:
3.0

Customer did not leave a comment.

NICHOLE M. 
Rating:
3.0

Customer did not leave a comment.

james G. 
Rating:
3.0

The clerk really didn't know how to strap down the car on the trailer so he give me a manual. Then I only got about a half mile away from the location where I loaded the trailer before it had a flat tire..I waited one hour and fifteen minutes for road side assistance. Then I was informed that the trail had brake problems. So I had to follow the road side assistance guy to the closest uhaul center. The clerk there sent me to the next closest center 7 mile away. There the service center was very helpful. A 3 1/2 hour trip took 6 hours..

Nathaniel W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

LINDA W. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
1.0

Man needs to learn more English

ROXIE M. 
Rating:
3.0

All good. Nice manager. I would use again.

Tim C. 
Rating:
3.0

Customer did not leave a comment.

KEVIN B. 
Rating:
3.0

the uhaul truck had bad brakes, the transmission is slipping, the truck is a hazard and sounded like it going to blow up, the mileage on the truck was well over 200000 miles.

SHAROME F. 
Rating:
4.0

be sure you have the cab and rear swept and clean. Or you will be slapped with a $25 fee.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

MORRIS D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy E. 
Rating:
3.0

Customer did not leave a comment.

VIRGINIA S. 
Rating:
2.0

This location was almost 30 miles from our destination. Surely there was a U-Haul location nearer. Not only did it take me more time than it should, I also used more gas. I was not pleased

Roy R. 
Rating:
5.0

Customer did not leave a comment.

TODD B. 
No reviews have been submitted for this location.

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