Customer Reviews for Guzo Travel Services
(U-Haul Neighborhood Dealer)

14 reviews

19410 36th Ave W Unit 12   Lynnwood, WA 98036

(425) 967-8124

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(425) 967-8124

19410 36th Ave W Unit 12
Lynnwood, WA 98036

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

No one there

Sean M. 
Rating:
1.0

The pickup location was a travel agency that does not want anything to do with uhaul. I reserved on line and went to the location. Nothing in uhauls instructions mentioned a lock box. People inside business pointed to the lock box and said I should have a code. Well uhaul didn't supply me with a code. Spent 1 hour on the phone with uhaul trying to resolve issue. Finally got code and lock box would not open. After messing with it for 10 minutes it finally opened. Put me over a hour behind schedule. Return was painful as well. Required me taking pictures of the vehicle, posting them, with no instructions as to what todo with the truck key. I decided to see if the lock box would open and again fiddling with the door got it open and placed key back into the box, closed the door and spun the tumblers. Very painful process to rent. I would recommend eliminating this location and simply have customers go to a location where you have actual uhaul staff to talk to.

Roy S. 
Rating:
5.0

Customer did not leave a comment.

Kimberlyn B. 
Rating:
3.0

The check out process was not easy and required me to call. The drop box was not available and required a pin code which the person on the phone said I didn't need but ended up needing a supervisor to fix the issue. The mobile check out process needs to be updated to provide this PIN upon checkout to avoid 20 minutes waiting on the phone for help.

sari W. 
Rating:
5.0

Customer did not leave a comment.

Maurice C. 
Rating:
5.0

Customer did not leave a comment.

Stuart M. 
Rating:
1.0

I specifically rented from the location closest to my address. The pick up was not where I rented from. It added extra miles and cost. I went to the location I rented from before realizing it wasn't there. By the time I got to the address I was 45 minutes late so the reservation was gone. I had to call and get it reset and wait. Very inconvenient. And the increased cost for additional mileage was not appreciated.

Sara L. 
Rating:
2.0

Truck key wasn't there, didn't receive dolly or padding that was ordered and refund for equipment still hasn't been processed. Disappointing overall.

Zachary D. 
Rating:
4.0

Customer did not leave a comment.

Francis B. 
Rating:
4.0

Nothing. Straightforward process.

Edward L. 
Rating:
5.0

Really convenient. Just book everything online and pickup the keys in the box with the code. No line. And if you need to speak with someone, they are very friendly.

Robert P. 
Rating:
5.0

It was a great experience. It was easy to rent and handle. It was clean and ready to go.

Caitlyn I. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

I was informed that this place was a relatively new Uhaul rental place so, the gentleman helping me did a very good with the customer service.

Jeff S. 
No reviews have been submitted for this location.

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