Customer Reviews for GW Utility Equipment LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of GW Utility Equipment LLC

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Greg Z. on

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Overall it was great until I saw I was charged $40 extra for 2.5 gallons of gas

Aesha A. on

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Everything was perfect, moving experience was great with being able to have the Uhaul truck.

Eric C. on

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Benjamin d. on

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MARK B. on

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Edward R. on

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Eric H. on

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Everything at pick up went fine except for the whole process before the actual pickup. I had made my reservation 2 months prior to the date I needed it and was contacted the afternoon before I was supposed to pick the uhaul up in northern Ohio that it was unavailable at the location and I would have to drive 30 minutes further north, as I was driving from southern Ohio, to pickup the truck. The person I spoke with in the phone when I called to find out what was going on and what I could do to get one closer or on the way to my destination was quite rude and didn’t care that it was going to hurt a paying customer. I then had to call back 5 times because little details, such as miles or days I was given, were messed up and a few of the people were great and a few not so great. Finally the order was correct but it had to be picked up within an hour, which was not specified so I am glad I checked my app, and I was nowhere near the pickup location but luckily a family member was able to pick it up for me. Overall I would say that the pickup and drop off locations were great but the process before that was absolutely terrible. This was my 3rd time renting from uhaul and I can say now that I will never rent from them again after how I was spoken to in the phone and had to take an entire afternoon to sort an issue that was their fault in the first place. Terrible in the customer service side!

Ken B. on

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Ralph W. on

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dorothy l. on

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Nothing, great experience.

RYAN H. on

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Do not drop off here after hours. They lied about how much gas was left in the tank and charged me ~$40 for the difference.

dennis f. on

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Cesario M. on

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Jeff was really helpful and understood our situation again thank you so much

John C. on

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Sheila F. on

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Have a vehicle on property when the time is ready for pick-up

Brian G. on

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Carla H. on

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Good customer service and friendly atmosphere and would recommend this as a good place to go if your in need of a uhual and prices are reasonable

Ricki M. on

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CRAIG H. on

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They misread my mileage and overcharged me $400. When I dropped it off they just took the keys and said I was good to go. They did not even go over the truck cleanliness, mileage or paperwork with me. did not give me an final invoice. I had to make a call and was very upset with the overcharge. Luckily the area manager got involved and reversed the overcharge. U-Haul needs to do a better job of training their rental agencies!!!

Dawn B. on

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I had the Uhaul less than 24 hours and was charged $150.00

Jared N. on

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I reserved a uhaul online and got a call a few days later. I planned my move to be a one way trip, but they thought I would be dropping the uhaul off at the same location. They were completely fine with allowing me to drop the uhaul of at the new location where I'd be moving, but gave me a mileage limit that was under, or just at the mileage I'd be moving. I didn't realize this until after I went to drop it off, so I was charged an overage fee.

Vance W. on

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David D. on

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These people were very friendly and willing to help if needed.

Ken E. on

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Christina L. on

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Deborah B. on

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Easy drop off!

jim h. on

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We had a reservation for 8:00 am and it was cancelled at 7:30 am. We had scheduled movers and had to scramble to get another van from the business above. The didn't answer their phone so we had to hold they would be there. Very disappointed.

tanya A. on

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Michael K. on

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