Customer Reviews for H Town Customs

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of H Town Customs

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JOSEPH G. on

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It took 1.5 hours to rent the vehicle. The man I was renting had to call the headquarters in Jackson, MS because of a warning he didn’t recognize. Then, when we called, the woman on the phone didn’t recognize it either and the call lasted a while, as well. Finally, after 1.5 hours, I was made aware that in addition to the 57cent/mile charge, I’d have to fill the tank all of the way up. All of this made me late to my next engagement, resulting in a fee I had to pay. Now, I see the receipt says that it is $79.00 to hold the car for the day, despite the man I rented from telling me it was $19.95 per day. He was not there when I dropped off the car so I could not discuss this with him. Every step of this process has been difficult and without some sort of reimbursement I will have to leave a poor review.

ahsaki C. on

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Customer did not leave a comment.

stephanie H. on

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The manager was very nice and gave a good conversation during our paperwork process. The van was clean at the front and filled with gas. I just recommend next time that the back be swept out before pick up. I had to sweep out debris and bird feathers when I picked it up. Other than that, good business!

Jarvis L. on

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Dorothy M. on

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sharon M. on

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Everything was excellent. Great customer service. Thanks.

Lindsey P. on

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KATTIE F. on

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Luretha M. on

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Nothing to improve

Vincent M. on

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Customer did not leave a comment.

Travis W. on

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BRENDA H. on

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I had originally reserved a trailer with the Lee Drive location. We drove over 800 miles to Clarksdale and were extremely disappointed when no one was available at their office to rent the trailer to us. We immediately drove over to H-Town Customs and in 15 minutes the trailer was hitched up to our vehicle and we were out the door. Mr. Holmes was extremely helpful! I would recommend this location if you want good service!

antoinatte S. on

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The tires were bald. I picked up the truck from a different state. Was promised a lot if discounts. Everyone blamed it on the next person. Where in the heck is my deposit. I was quoted $ 340.00 and paid almost $600.00. I would like to hear back from the district mgr

Robert M. on

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The passenger side light was not and i called three different locations in Oxford Mississippi and three just passed me off to the other with no one willing to help.

Ernesto R. on

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None

dessie P. on

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bill T. on

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Jonathan J. on

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Was sent to 2 locations before being able to return the equipment resulting in extra mileage which I was charged for.

lisa S. on

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Debbie F. on

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The owner sat on a couch and watched TV when I returned the 6x12 cargo trailer...my sister went inside to tell him we were back and mentioned that I was struggling to back the trailer into the right spot...he just shrugged...A gentlemen who just happened to drive by saw my problem and asked did I need help and I said Yes-thank you. The man not only backed the trailer up in a matter of seconds, he also unhooked it from my hitch for me. When I went into the shop to get my deposit back that I had to pay up front that morning, he was still sitting on the couch watching TV . He reached in his pocket to get my cash counted out while I was telling him the issues I had out back. He acted as if I hadn't said a word and just gave me the money...I will never go to this UHaul place again!!

Vernester A. on

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jessika G. on

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Zahrain H. on

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The first U haul dealer we went to in South Haven,Mississippi not to far off church rd,told us that we couldn't do walk in rentals,she stated that it was against policy, then they gave us the wrong number forr U haul, but I found the number and made a reservation at the clarksdale dealer..had no problem there. Now I will say this I am a black man and my wife is white and I feel that if I had let her go in and gotten the trailer they would've given it to her. But we were together and that was the problem. So with that being said this message will probably be deleted. But it's fine. We've never had problems before and we've rented quite a few U haul vehicles. Sincerely Zahrain Harris

LaTonya T. on

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Customer did not leave a comment.

Everleaner G. on

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Good

Donna H. on

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The owner called me hours after I picked up the truck and the next day inquiring when I was going to turn it back in. I found that this was rude. I rushed to turn in the truck to be gracious to another customer who didnt want to drive to Southhaven to pick up another truck (I drove 40 miles to pick my truck up). The customer was the owners daughter who didnt find it polite to refund me for the extra 1/4 of gas I placed in the tank (total of over 1/2 a tank). I will not use this drop off service again.

Kaneisha G. on

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The dealer was very rude and unorganized.

Trish S. on

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Customer did not leave a comment.

Freddie W. on

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everything were great

John H. on

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Not to the location's fault, but I reserved 3 doz furniture blankets and a dolly. He did not have a dolly at his location. He only had 6 blankets at his location. I was told he only knows what we are reserving when he opens the ticket for the rental. There should be a better way of providing other information such as this to the rental location. This was a HUGE inconvenience as we were without the needed moving blankets.

Lemisha M. on

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Customer did not leave a comment.