Make it easier to do a return on your website. It took a long time to figure out how to get into the return part on line
JOHN L
Customer Reviews for Morgan Trading Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer was great made it very easy to load the car and haul. I will use you again when needed
FRANK SThey did not help me hook up or unhook the trailer. Help me verify that the lights worked. I had to do it. The trailer had debri in it from the last user. The door was damaged and would barely latch.
James HInformation provided at location was different from what we saw online when making the reservation, and from what we were told at drop-off in Pittsburgh.
Brenda PThe truck that I rented was from Arizona and had summer tires which are completely inadequate for Michigan winter driving I ended up being stuck in the snow for over an hour of my rental time, I highly recommend that any truck sent to Michigan be immediately fitted with snow tires.
PAUL WGreat Customer Service!
MTC MDesk worker was friendly and very helpful.
Dr JHow quickly they responded about not having a truck available that I had reserved. They went to Waters, sent their employee to get it and then I was only I was charged for a 15' truck when I actually got a 20' truck when was not available. They sent their employee from Gaylord to Wayets to get the truck. The larger truck us to get everything in one (1) trip. They were extremely sorry for the error a d responded as quickly to getting it corrected because J had reserved the 15' truck two days prior. I would surely recommend them and most likely will use the myself in the future. Pat Johnson
PATRICIA JVery nice and helpful
kendra hI will never rent from Uhaul again. Prices are ridiculous high compared to other truck rental. I was in a situation where I had no choice and Uhaul as a corporate company takes advantage of that. Brutal business tactic make for bad companies
tim cVery nice to do business with. I would recommend them to anyone.
BARBARA HDon't lie to the customer, call and yell at them, or charge them extra for gas that was never in the vehicle.
Justin HInterior was dirty as was inside the box. No windshield fluid reservoir was empty. I put some in
timothy vBe clear about deposits and when and how they will be received.
Karolei DProfessional helpful staff that explained the error to me in my contract and informed who to contact to get it resolved.
Carman CLocation was difficult to find as the only sign out front was a roughly 24"x 30" metal sign staked in at near ground level and amongst other much larger/flashier signs advertising the other products or services the location must offer. I drove by the building 5 or six times before finding it , causing me to be late for a different appointment
Gregory ONothing it was well maintained
Eugene CI Would Not Recommend Going to this Location Unless you Have 3 Hours to Pick up a Key in Order to get into your Truck.
jack sOrganize the drop off area better. Not enough room to safely drop of unit.
philip hCan’t think of anything
Robert BThe personnel at this location were very helpful and went above and beyond.
Shelly KEveryone at Morgan Trading Company was so friendly and helpful, I really don't think anything more could be done to make my experience any better.
Katherine KSomething happened to remove the extra days I paid for causing me to receive notices that I did not return the trailer on time. However, when I called, it was resolved promptly.
kevin wGreat people. They were friendly and very helpful. Easy drop off.
Ann MStaff very friendly and helpful! A pleasant experience!😀👍
Richard SHaving a 16' truck available would have been nice
CRAIG KHad no problem with the equipment or the location.
Ivah BJust keep up the good work
Leonard ATrailer mix up when went to pick up trailer!! Lady behind counter had no clue of was going on!!! Made me late to the sell and missed appointment time to pick-up appliance and miss sell. Not a happy person.
BRET AThe young lady who did my contract and checked me out was extremely sweet and polite and got me out the door quickly.
Donald GI didn’t receive the dolly cart that I rented and was charged for.
Dee MMake sure that all is in working order like back tires,wipers, and tht all mirrors are not broken
Teresa TGreat customer service! No improvements needed!
Michelle KThe woman who was working the night of our rental, was extremely helpful. We arrived, and we were supposed to get the rental online by ourselves, and the online portion is hard to navigate. When the woman who was working. was closing up she stopped what she was doing to assist us in checking out our rental. That was extremely helpful and wonderful.
Kristy BMy only complaint is not about Morgan Trading Company. I have yet to receive my balance back from Uhaul. I didn't use all the miles estimated and am owed 11$ and some change back. I assumed it would've been put back on the card on file. Have yet to receive it. So my only complaint is directed towards uhaul.
Melissa aYes make sure it comes back in time
Jamie CWas very satisfied....
Rebecca WDo not even offer to hook up the trailer to your truck. First U Haul place not assist the customer in that way.
Nicholas RYou have way to many emails and steps to rent. Seems like it could be streamlined a bit.
Nicole HThey were excellent
Loveesh TN/A
Dawn HThe did not have my equipment and could not find a trailer the size I reserved within 25 miles. Ended up having to get the smaller trailer which caused scratches on my new couch recliner controls.
Julian BEquipment pickup was quick and efficient.
John KThe location was not well prepared for my pickup. I opted for self pickup but still had to go in and ask for my key. Initially they gave me the wrong key and then I had to wait 15 minutes for them to find the right key. Also I didn't request equipment but there was a dolly and pads in the truck, clearly they're not checking the trucks over between reservations. Furthermore, the location's parking lot is a mess - people were parking behind and blocking many of the UHaul trailers and trucks - myself and another customer had to personally talk to car owners/store customers to ask them to move so we could drive away. This was my first time using this UHaul location, I usually use a different one. I will not be utilizing Morgan Trading Company again
Eliza LThe online checkin could be great, but it needs some work.
George AIt was ok.
John Wnot sure
STEPHEN A