The customer service lady was so helpful and very nice.
Souren B
Customer Reviews for HM Khosh 76
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wonderful, thank you!
Amy BThey made it easy for me .had what I needed.
Jose SN/A
Ricardo SSuper easy, Pleasant experience
Brian Kvery poor customer service.
Joanna WBetter customer service. The people there either dont know a thing or they have terrible attitudes.
Samira HShe charged safe for 15 dollars I didn’t ask for her to add it
Juan HThe vehicle I reserved was not available. The attendant didn't do anything to try to remedy the situation. He made me wait for an hour before he gave me a much bigger vehicle than the one I needed it. The young lady that took the return tried to CHARGE me for the hour I had to wait in the morning when I picked it up (!!!!). When I asked her for her name, she just refused to identify herself. Extremely disappointed! This is not the first time I use U-Haul, but it's certainly the worst experience yet.
Odino HThe drop location for the key was confusing. I ended up handing it to the gas attendant after tracking him down. Clearer instructions would help.
Stephanie SLied about the price one price was given charged almost double never again
Vlad KEasy in and out. Very good customer service.
Rich BThe receptionist was beyond disrespectful. Stared rolling her eyes on me for no reason at all. When I tried to talk to the owner/manager He right away told the worker that she can refuse to provide us service. This was the most unprofessional experience I have ever encountered.
eduard sOn a corporate level, I booked my rental at another location and when I arrived, it was not available. I had to go to another location to pick up the van I reserved over a week in advance.
Ken SHave more grace period for return
ERNESTO LThe equipment was acceptable. Other than a broken interior light, everything else was acceptable. The only incident that was NOT acceptable was that, upon returning the vehicle, the "lady" tried to charge more than what was right. Almost $30 more. I'll be extremely careful next time (if there's a next time, hopefully not).
Odino HIt’s efficient n location at 76 gas station is convenient for customers
Johnny kThe staff was friendly and helpful
Harriet LThe location was texting me and demanding I bring the truck back when I was in the middle moving because other people had rented the truck. Very unprofessional and rude and will never go this facility again. The truck was disgustingly dirty it was one of the worst time s
Jacquilyn CThe vehicle I rented was filthy!!! Food & trash on the floors. Seats were stained & dirty. Steering wheel was discussing!! Someone had been smoking in it also. Back was dirty & rubber mat had rips & tears in it. Making it difficult to move things around in it. I have rented from U Haul for over 50 years! I have never returned anything dirty! I have also never rented one this filthy!! I will think twice before I rent again!! One very disappointed customer!!!
Doris IExcellent customer service. Thx
JORJIK MExcellent customer service. Thxx a lot
Jorjik MMake sure that the window is closed all the way. Rain-soaked driver's door seat and arm rest. Check our person was great. Return girl was not so great - Refused to give her name when asked. Initials were J.C. - attitude.
Daryl SThe pre-rental process from UHaul corporate was a disorganized mess. We returned the vehicle early after about 9 hours of use but this location didn't check it in until 24 hours + 4 minutes so we were double charged for an extra day. Only about a 15 hour difference! Get everything in writing, take pictures with time stamps and check your bill very carefully.
audrey sThe people at that location were rude and uncooperative! They would not print a receipt nor did they help get a refund ($30 for overfueling the truck) The staff was condescending at best! Even their interactions were inappropriate!
Rita GConvenient but I got charged $1.09 for every mile I drove and still have to reimburse them for gas used. This is on top of the advertised $29.95 6 hours daily rental. The fees really add up.
Nof OConvenient good ride
Mike PConvenient after-hours dropoff.
adolfo aDrive 6 miles, get charged 3 gallon $20. Plus lady working in that station is very rude and unprofessional. She needs training to do customer service.
Emil YIt took a while to find reservation in the computer.
Teresa PNice and convenient location
Armando HWas expecting for the rental fees to be lower since I had to travel all the way to Granada hills when I was supposed to pick up rental in Woodland Hills and was told over phone I would see reflection on receipt for a reimbursement for the miles I had to drive. When I was finally charged it said I used 40 miles and was allotted 30 but no one took into consideration that I had to drive from Granada to my new location when I originally set it from Woodland Hills. So I had to pay more fees again
Vincent OHave the advertised equipment available.
Max GVery friendly and helpful
NARENDRA PI reserved a utility dolly, which was not available when I showed up. I was given an appliance dolly instead, which was not only unhelpful, but a huge pain in the neck even having in the first place. I was given no other option. It may sound like a small thing, but it materially effected our ability to move quickly. The truck and the rest of the service was totally fine, but I regret not cancelling the reservation when they told me they did not have the dolly we reserved and gone to another vendor.
Richard TClean out cab. Wipe it down and dust It Off. Feel the tires.
Terry Mthe drop off was easy and he knew what he was doing
william pQuick and friendly professional staff. Great experience
Anthony RThey did not have a printer in order to provide me with a receipt. This is NEVER acceptable.
Bernard JShe lied to me about where I could drop it off and said “oh well”
Christian ENot clean, lots of dust in the truck, empty water bottles, dirty floor and fingerprints of oily food on the steering wheel. Just gross.
Nuwan PGet your wifi working in the store so the young lady does have to run around looking for a signal to complete the transaction. The girl who helped me provided great service!
Bryan CThanks for a smooth transaction! Will definitely return if we need another uhaul!
MARY FCUSTTOMER SHOUD BE ABLE TO WALK TO ANY UHAUL WITHOUT RESERVATION TO RENT A TRUCK.
DOUGLAS ODidn't have the right size truck, miscommunication with the people telling me I could keep the truck extra days then They told me no and I had to bring it back. Overcharged me on my bill now I have to wait for a refund. Horrible experience and I will not use your services again.
JAMES BNo issues here at all. A perfectly quick, flawless experience. I'll definitely come here again if I need a U-Haul in the future.
SARA T