Customer did not leave a comment.
Marsha Mercer
Customer Reviews for Hadawreck Body Shop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Went very smooth I wish all your locations were that good.
Daniel PattyThe check-in was quick and efficient. The staff were friendly and accommodating. My tire light was on and one of the mechanics added air to my two front tires. The customer service is excellent. I highly recommend them.
Deborah SmithOnline price was $00.79/mile, but they charged me $00.99/mile
KARTAVYA THAKKARKristen was extremely nice and helpful
paul pizonThe girl that handles U Haul rentals there is excellent. I have a positive experience every time
JOHN WELSHThe girl that handles the rentals at Hadawreck is excellent. She knows her stuff.
JOHN WELSHAwesome customer service! The truck really came in handy when moving. Thank you
Tara Swankeep your trucks closer to the key box....aarrrgghhh. fix the freaking app....i had so many issues using the app
Donald PerkinsTHE PEOPLE AT HAD A WRECK WERE FRIENDLY AND HELPFUL AND EVERYTHING WAS A SMOOTH GREAT EXPERIENCE
Lauren SchollEasy turn in , and took care of us fast , very helpful 👍🏻
BILL DALZELNone
Teresa HarpPlease see I was told when extending my contract that I could return my trailer to the same location. I could not complete in the app
Jacob MastersI always use Hadawreck for my U-Haul rentals. They process things quickly and let me know exact prices. I will continue to go there.and recommend it to others.
JOHN WELSHHadawreck Location Pickup was AMAZING. We scheduled the truck last minute due to potential rain coming in. They had one truck remaining and the lady we worked with was so nice and helpful. They care about their customers!!
Matthew GravittVery professional shop.
Kevin WilkinsI dropped this off after hours, so there was no interaction. The open parking spot was a little tricky to get into because of other vehicles parked in the area.
Stacie LilleyMinimize the paperwork. Have a rental card to ease sign in.
tom kozbialDo you really not clean/disinfect your rentals? Covid is STILL out there. Just surprised it wasn’t clean. Thank you for not charging me for cleaning. The trucks really should be disinfected before renting out.
Lisa JordanThere was actually a dried out burger bun stuck to the dashboard and cup holders had food and trash inside them. I did not clean up the messes that were already in the truck. I only needed the truck to move one solitary item, so I took multiple pictures of the undocumented damages and filthy condition because the site only allows you to upload one picture.
Wes HensleyBe present and have the moving pads I ordered in the truck! Parking lot is a mess! Screws and fasteners laying on the ground. Difficult to maneuver through the lot.
Chris StephensMy dolly I had paid for wasn’t in the truck.
Chris ConnellyRetain the same high quality of service and equipment.
DANIEL HOWARDVery friendly and efficient.
WILLIAM WOODSONLocation was great as was the truck. I wasn’t aware for a share location I needed to additional forms of Id and did NOT have my passport with me. I had a picture of it and could have uploaded that. However it would not give that option, had to be a JIT camera shot. So had to go home to get it. Was on hold with UHaul for an hour on December 26. The customer service agent was very helpful
Lisa Coons AndersenBest place in our area
JOHN BENTLEYParking was tight.
Alan TenniswoodOnly thing I can complain about it the parking lot. Its a bit difficult to navigate once the trailer is installed if you have a larger truck, due to the placement of the other vehicles in their parking lot. The woman who helped me was super friendly and helpful and the inside of the building was clean and welcoming.
Catherine LaneKristin is awesome!!!
FRANKLIN FLOWERSEvery thing was perfect.
PAUL ECKLERThings to improve......if a customer confirms a u haul and it is not available...a phone call to customer would be great so customers time will not be wasted during an already stressful time.
Alina MorrisIn and out quick. Equipment was in excellent condition. Would highly recommend.
MALCOLM SIMPSONI had to drive 50 miles out of my way. When I made the reservation for Versailles, I was told I would have a trailer at that location. Which is 2 blocks from where I live.
RONALD SCHEIWEThe truck was extremely hard to start. The brakes had to be pushed with two feet close to the floor to get it started. Once started, everything went well. Air conditioning was working well.
Sara HarveyVery helpful
Kenneth RussellI was very disappointed that I had to drive 40 minutes one-way to pick up equipment I reserved over two months ago. They did allow me to check in the night before but that meant Using remote check in. The location is so remote cell coverage was spotty and difficult to complete the process.
Jane McIntyrethe location was terrible when it came to service. since i did the pickup from my phone it was extremely hard to get all the steps needed to access the keys & also when dropping it off. my meter reading wasn’t acceptance for whatever reason & i ended up not even fully checking out because it was too much to deal with.
Alicon BurnamI had to drive 30 miles to get this rental. There are two other locations just a couple miles from me that couldn’t help.
Patrick ConroyThe actual truck was great! The representative was later arriving to work so me and the other people had to wait for her to arrive and when I took the truck back, she was gone. I wound up having to check the truck in online and I called later to make sure everything was confirmed and she never answered.
KRISTI TINSLEYThe people at Hadawreck are efficient and friendly, will rent here again if I need a truck again in that area. Truck worked well, drives like a Ford, that is you are constantly re-steering and it just sucks the gas! But it got the job done just fine. Thank you!
MICHAEL STRAWNThe gentlemen at Had A Wreck went above and beyond in helping me use the self rental site which I had never used before. I was already stressed about moving and they made this part of the experience so much better!
Pamela GilmoreOpen locations early Morning.
Gonzalo Nunez-VillalonNothing at all
DANIEL BUFFINThey worked with me even though the truck was not returned from the previous customer on time. I went to Salvisa to pick up a truck but the man that runs the place had not showed up for work, I headed back to go to a Frankfort location and received a call that the original truck had shown up. It was filthy, but I took it because I was late getting movers started.
LARRY GRAVESRented here several times and has always been a good experience
FRANKLIN FLOWERSIt was all good except for the online experience. Very difficult and frustrating experience. Needs a lot of work.
SHARON CollierI have used this location several times with no issues. Parking space can be challenging at times for your return.
JAMES MALONEEverything was great! I would rent from them again and recommend them to family and friends..
DIANA JOHNSONeverything was great, truck was new and drove well, was the perfect size...couldn't have been better
Donald Perkins