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Jack K
Customer Reviews for Haggan Tire & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and attention to detail.
Daniel HHaggans is always a pleasant, easy experience. It's a pleasure to rent from them.
Brian WWhen we picked up uhaul trailer, it was covered in snow, tire pressure not checked, right brake lights were not working. I called place in NJ where we picked it up and they said to shake wire. I didn't feel safe with that so I called customer service and they sent someone out who was excellent and temp. re-wired trailer lights, checked tire pressure, the right rear had 26 PSI so had to add air. He said when we arrive at destination to tell them they need to re-wire they whole trailer. We lost a whole day due to this problem and missed our deadlines. I feel U Haul should compensate for this!
Mary JWorked perfectly and much cheaper than having a towing company move my vehicle
tim lThis location is very friendly and helpful. Very nice experience dealing with them.
Athar SGreat customer service and support
Gregory DI not recommend this location to anyone, I went only found the truck available, drove 45mit with my litter kid and my dog, because I have an emergency, when I get there it was already 10:15pm I did everything online, when I get the key, it wasn't key for the truck. I left the place at 12:00pm. It's unacceptable 😤 p
Franklin DThere was no Uhaul sign at the location, so it was a bit confusing if it was the correct location. Other than that, the worker was very friendly and helpful. Service was very good.
rob gLocation has superb customer service.
Yaro TEasy rental process, pickup and return.
William HThe person I dealt with at this facility was amazing. Fast, Polite, and knowledgeable. I was in and out in 5 minutes, geared up and on the road in another 5. overall a great experience and I will be back in a couple weeks to rent again.
Curtis CStaff was very helpful and friendly!
Gregory KThe staff at Haggan Tire and Auto were extremely friendly and helpful. They were great and I couldn't help but smile during the transaction.
Christian KHaggans is my go to for a trailer rental. Nice people, always ready to help.
Brian WI used the trailer for two days. Brought it back and they way over charged me after letting the attendant know the trailer was back, when I did return it. 70 dollars experience went to 170. Called for a refund and they said it will be 5 days. Go to an actual U-Haul location stay away from these small places. Been renting for twenty plus years with no problems from actual u haul locations.
William SThe operator hardly paid attention to the rental transaction at all. I had to wrangle the equipment myself. Location is chaotic and dangerous. Operator failed to check my equipment back in after I returned it. Seriously the worst U-haul experience I've ever had and I will never rent from that guy again.
Theodore SAlex was very helpful and informative with what I needed to do
Charles NNo obvious sign that Uhaul is at the site
Eric RNo signage. Didn't know where to drop things off. Staff out front was great!
BrianPatrick KGreat location, helpful staff. Thanks!
Jack KThe people at Haggans are top notch and helpful. It would be hard to improve on what they do.
Jack KAwesome and friendly uhaul owner!
Brian RYou app and website are not very good. I am renting a motorcycle trailer, I should not have to say that I don’t want moving help or boxes or anything else. Also a quick “repeat rental” option should be used. That way I can tap on my previous order and move forward. Also I shouldn’t have to upload a photo of my license for every rental.
Jason FYour on your own at this facility (even with staff on duty) with pickup or drop-off at least on a Saturday during business hours so study up on the U-Haul self serve information.
MARTY HNot reachable by phone. Did not log in that I dropped off the trailer on Monday. After three days of trying to reach them I had to drive back and ask them to log in the trailer.
Jeffrey Cdrop off location was affixed to a gas station. the on duty personnel only expressed to drop off trailer in rear not providing any assistance or further directions. this gas station is also a repair shop and attempting to find a suitable place to put trailer was next to impossible
Steven MService at this location was excellent. However, the experience with the whole reservation was a nightmare to say the least. I received confirmation email the day before my pick up citing my trailer was available only to learn the day I was moving out was not. Nobody helped me with the exception of a nice lady from a facility in NJ. This was the most nerve wracking experience of the whole process. Basically, I was waiting with over 20 boxes, a 3 year toddler and a dog to learn my trailer was not available. The. I get a location that was 1.5h away from my house! That meant 3 extra hours of driving with a kid. This whole situation was horrible. I will never use or recommend your company to anybody!
Yadira STruck horn was not working
GARY MEver really went great and employees were tariff
RONALD HI had a great experience. Keep up the good work!
Angel RThis review is of U-Haul, not the location. U-haul is horrible. Changed our pick up location even after we had a guarantee on where to pick up the trailer. Never contacted us. I will do my best to deffer anyone away from using U-haul as the company just doesn't care
DANIEL SVery quick and easy. Nice reception.
Lewis MDon't charge 3X more for a one way trip - NJ to SC - than a roundtrip so you don't have to come home with an empty trailer to save money. And make sure you can pick it up where you ordered it instead of changing it the night before requiring us to totally change our plans before departing for SC. AND make sure the name of the business is ON the business - if it's a gas station, say the name of the gas station and not the tire place since the tire place name is nowhere to be seen from the road!!!!!
LeRoy DWell maintained trailer, reasonable rate and excellent customer service. Very impressed with this operation. My compliments.
Matthew KThis location is terrible. It is a gas station/repair shop right on RT202. No signs indicating it is a uhaul location. When I arrived there was not a single other piece of uhaul equipment there. I had to wait for them to move cars around their cramped parking lot to make a spot for my trailer to go in. Then it took them two day to check in my trailer return. This is the worst uhaul location I have been to.
JOHN RLeft taillight was out. Right rear red marker light was out. Tires had 25 and 30 psi in them. Good thing I checked all pressures before leaving. Lights i had some concern over because I was driving through the night. Fortunately I made it with no issues.
BRIAN MEasy process. Friendly staff
Jon MAs good as it gets! Great U-Haul representative!
lee sNothing to improve--..your help was outstanding!
grace bVery courteous and friendly. Made for a pleasant experience.
Rashid BProvide training to local dealers when new software is rolled out
Joseph HIt was great but did not have things needed for packing like boxes, tape, etc. Note: this was not the location where we made our reservation. U-haul may change your pickup location to a different one in the same area so carefully read all emails from U-haul.
Gardner PClean out the van. It was cleaner when I returned it than when I picked it up! Explain the additional $28 charge. I even submitted a question but have not heard back
Robert CPick up was done on a Saturday at noon. No one in the facility was aware of my order, nor the proper U-Haul procedures. Rep did not do a damage inspection with me (passenger side mirror was completely smashed), nor confirm mileage or fuel level. The vehicle itself (with the exception of the broken side mirror) was in excellent condition and was exactly what I was looking for. I will certainly rent from U-Haul again, but not from this location.
Robert GThe owner was really friendly, understanding of our confusing pickup experience, and helped us fill up the tank. He was great!
Lauren TThe trailer connecter wires were broken and had to fix them. Not a huge deal
dustin rWe just dropped off here after hours. Did not interact with the personnel.
Diane AExperience just as expected. I didn't realize the location was so close to home. I will be back next time when needed. Thanks
Brian SThe people at Hagan are great to deal with, everything was perfect
Dennis H