Customer Reviews for Hallmark Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

2.0

Always had to contact manager or help line of which they were always helpful. Only time anyone was in the office was when I rented the unit. I noticed a big hole in upper far left corner where the metal was pulled back and the reminence of rat droppings in my boxes besides torn papers. I have not gotten everything unpacked yet, but blankets were pulled through the bags as well.

Rating:

2.0

I called and canceled my unit October 1, 2024, the U-Haul clerk okayed me for the cancellation and said everyone is good. I then asked if they would refund me the charge for the month of October she said no. November comes and I get charged again. I call the customer service number, the rep checks inquires and indeed verifies that I called and cancelled October 1.Uhaul still charges me for November no refund but receive and inquiry that I cancelled November 2nd when I cancelled in October!!!!

Rating:

3.0

The Customer Service Rep seemed annoyed that I was there and was very short when speaking. She arrived to work late and perhaps she wasn't expecting anyone? I was supposed to digitally pick my vehicle up, but was having to upload my ID more times that I had liked so I told the online rep that I would wait for an actual person to do it. When the Customer Service person arrived, she was changing out the garbage and disinfecting her area. I told her that my reservation was for 800 and she told me that it was for 945. I then showed her my reservation and she didn't even look up. She only commented that I would have to return the truck by 900 am the next day, which was fine, it was a 24 hour rental. Return of the truck was much easier, I didn't have to talk to anyone.

Rating:

3.0

Have more supplies available.

Rating:

3.0

Be sure that equipment is ready and kept up to par before the customer pick it up. However, the manager did follow up with apologizing and he made things right with us. We appreciate that

Rating:

5.0

I went to the office around 3pm to check in. The office was closed. There was a phone number to call if doors were locked during open hours. I called & left a message. A lady called back saying she took the rest of the day off & wouldn't remotely let me in until after 6pm. I could not wait that long. She stated she would cancel & I would get a refund for my deposit. An hour later she hadn't canceled so I did & I haven't received my deposit back yet. You might want to hire a new employee.

Rating:

1.0

Have people working in the office.i went Saturday morning to pickup a van and the office was closed with a note at the door that they are working from home, i waited for 1 hour to get the key of my truck. When i returned same thing waiting outside at 2:00 p.m. in hot weather fot 45 min waiting for someone to do the checkout, i finally did it online. Bad service in this place.

Rating:

2.0

Not much to say. They just told me to drop off the keys in the Box that's it.

Rating:

4.0

It would be great if there were more light there as I retured the truck after dark.

Rating:

5.0

•I noticed what looked like someone living out of their car within the gate •the lock was cut off my unit and nothing was done about it except a note filed on my account •I received a bill even after moving out and giving notice beforehand

Rating:

5.0

Rats everywhere. Dumpstee areas a mess.

Rating:

5.0

I would not recommend mostly for the fact that the manager did not respond very timely and there was a man there constantly and I'm sure he lived there. He also tried telling me to be aware since a few of the units have been broken into and ran-sacked.

Rating:

3.0

The pick up was a little difficult but it turned out good. Thanks

Rating:

1.0

They didn’t charge what they said they was going to charge me I was charged too much.

Rating:

5.0

Noah was very responsive and courteous in taking the trailer back. I'm not sure why the Hallmark Mini storage (this is where I have my storage unit) is NOT a location on the online system to drop the trailer for what ever reason; the Uhaul system wants me to drop it somewhere else. I recommend that you add this as a drop off location.

Rating:

3.0

Noah is a very knowledgeable and helpful manager. However the electrical outlets on building B do not work. I made this comment last year back in September 2019 But nothing has been done. Thanks

Rating:

5.0

I rented a space to park my trailer. I had been there before and should have never left. I'm glad I'm back! Thank you for letting me back in.

Rating:

3.0

random spikes are through the parking lot could pop a tire....what on earth is that about? Please cover them or put up tall reflectors so people avoid them. These are no joke - 1 inch bolts that are sticking straight up 6 inches. May be they aren't on the Uhaul property but the driveway to Uhaul isn't clearly marked and hidden driveway from the street- you can't tell where to turn in and the lot that is before the building has bolts sticking up randomly throughout.

Rating:

1.0

have the truck available when you say you will have it available. Not only was I not able to get my truck at 7 am as promised, the location didn't even open on time. I waited 2 and a half hours in 99 degree weather waiting for the office to open so i could get my truck. And then the agent re inputted all the info I had already provided online. Why did I put the info in online if agent was just going to re-input? Worst service ever.

Rating:

3.0

Great and understanding

Rating:

3.0

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Rating:

3.0

This was a nice location, but they need B better signs to help people locate their exact location. We drove by the entry road because it's not easy to see from the street.

Rating:

5.0

Price was right, I could pay over the phone, and the gate was accessible until 9 pm, which is pretty convenient!

Rating:

4.0

I had to wait an hour for someone to arrive but once he arrived it was a swift move in. Thank you very much!!

Rating:

5.0

Staff support and advice was great, I will use this facility gain, Thanks!!!

Rating:

4.0

I wished the storage units were a little more sealed, my stuff had a lot of dust and grime, luckily everything was in boxes. Also the dumpster area needs to be cleaned up.

Rating:

5.0

The lady at the front desk had fantastic customer service. She went out and showed me units before I decided on one.

Rating:

3.0

need better lighting for after hours drop off. we passed by the location several times because it was so dark.

Rating:

5.0

The customer service representative was outstanding. She maintained a positive demeanor through the entire interaction as was expedient in processing

Rating:

4.0

It was very useful using a 3rd party source to reserve the uhh nit

Rating:

5.0

Very easy drop off process.

Rating:

5.0

Flawless service.

Rating:

4.0

It was kind of dirty but ok.

Rating:

3.0

Found another unit that is climate controlled

Rating:

5.0

Better moniker, I almost passed it because building was far from the turn

Rating:

5.0

Great customer service!!! Very happy with the process of renting/returning. Noah Gamo needs a promotion!!!!

Rating:

4.0

tech - slow connection delayed completion of contract and signing for equipment; other than that, excellent place to rent from, real easy and convenient

Rating:

4.0

The lady at the front desk was super nice and helpful. Would be 5 stars but there is no sign out front for the place.

Rating:

3.0

I don't plan on ever recommending anyone use Uhual. The entire experience has been a nightmare. The truck they had reserved for us didn't have a working light hookup for a trailer. So they gave me another truck (which means I lost over six hours of packing time because I had to run around and go to a different location and wait for them) to use which was even worse. The brakes were barely functional, and it was low on oil and power steering fluid.

Rating:

3.0

Trailer disconnected from vehicle after leaving your facility. A Good Samaritan stopped and helped reconnect! Your staff needs training when connecting trailers to insure safety!

Rating:

2.0

Vehicle really old, dirty carburetor. Had to drive 45 miles an hour. 7 hours trip became 11 hour trip.

Rating:

1.0

The office rep stood my up after we agreed to meet up on Saturday. Extremely inconvenient as I was forced to quickly find storage else where

Rating:

5.0

Staff was super friendly and easy to work with! Facility is nice and security is top notch!

Rating:

2.0

We called to see where to drop off the uhaul at, they told us to go off of Texas Express, went there to drop it off, the guy at the counter told us that they dont dondrop off, we drive over to their location and there was a big sign on the door stating that they were closed for two whole days without letting us know, so now they want to charge us an extra $20 for mileage that clearly wasnt our fault...we will NEVER use this location again.

Rating:

5.0

Location had local internet failure and couldn't rent me the equipment. The area manager was supposed to notify me of this but did not. Since I was up against a deadline the local agent assisted me with the rental over a phone line with the uhaul manager. While at first a misfire, it turned out great because of the local agent. Also the equipment was absolutely perfect. Trailered well, all lights worked the entire trip and exceeded expectations.