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Craig M
Customer Reviews for Handi Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was Great!
RosaAna GI could not have had a better customer service experience! Rating this location and young lady with a perfect five stars! Excellent in every way! *****
Frank B.
Mary mThere was a file cabinet in the uhaul and I’m being charged a cleaning fee of $150 and I want a refund.
Andrea SThe Uhaul self pickup was terrible, but staff at the location were able to check me in no problem. Very kind and helpful.
Nicholas CAlea was amazing and so very helpful. I appreciate everything she helped me with.
Kimberly mEquipment referring to the truck. My dolly, furniture pads and boxes were taken by someone else. Also I wish I caught her name but the lady who helped me, not Sara and not Hector, was an excellent employee and I will come again knowing that if I'm working with her, then I will be properly taken care of. She was a heavier lady, pink scarf in her hair.
Victoria KGreat experience!
Jeffrey AWas great.
Janie LNothing you were very much nice and very maybe fell very welcome and very nice. Thank you very much .
Janet dExcellent service.
Miguel MThe gas in the vehicle was siphoned. At pickup location
Brandon PGreat job everyone. Thanks for making this easy.
ERIC BExcellent customer service!
NEESHA RLady that worked at office was late to open the building so we had to sit out front for almost an hour along with 2 other customers who were unable to get their vehicles. Our appointment was for 9:00AM, the facility was suppose to be open at 8:00AM, and the staff didn’t get there until almost 10:00AM. When the woman got there, her excuse was that her dog had just barely woken her up. Very unprofessional and caused us further delays with moving.
Alyssa ASarah was amazing. She made the experience enjoyable
Susan RWe did the process over the phone and in the office. The manager was very nice. We dropped it off after hours and had no problems whatsoever.
Joe MWrong truck keys given than what was on contract. Couldn’t do online pick up and drop off because of errors. Wrong code to lockbox given. Dollie rented in wrong truck.
Rochelle SThat location has very good customer service. Very Kind pleasant lady at the front desk and very helpful.
Sean PAlways great customer service that is why we always return to rent from them
MARK RThe clerk didn’t appear to know how to find my information. Had to apply twice over the phone while waiting. She had lots of home made stuff for sale.
George SI was told that the vehicle had a half tank of gas; not true!! It was well under. Also the windows were open, the back door was up and littered with leaves. But most importantly, the loading ramp was covered with what appeared to be motor oil. I slipped while loading a refrigerator and, fortunately didn’t sustain any serious injuries. Someone needs to ensure that the vehicle is safe for the next customer! As a side note, the rental agent hadn’t been trained in any manner to process any paperwork involving the rental. Thanks for nothing!!
Robb PEmployee was very nice and helpful.
Brittany PJennifer was awesome, very friendly and professional. Will definitely book from this location again. Great experience overall!
Carlos Tvery friendly and helpful staff
Kermit LEasy check in and check out. I was very satisfied with them. I would recommend them for future use.
amy gMake sure the website and available equipment are real time accurate
GRANT HKeep up your end of the contract. Wrong truck, no car trailer, no equipment available on date contracted, etc, etc, etc.
Chance CSarah's service was quick, easy and very pleasant. I commend her friendliness and good disposition.
Jose ANone , just keep it up what you doing everything will be ok.
Kennedy POnline process if confusing and I accidentally selected in town truck and had to drive back 80 miles to drop off the truck once I finished moving. Please make it clear that it is an in town truck only
Mark HOdor of smoke in the cab of the truck.
Michael KGreat service and good people. Would recommend Handi-Storage to anyone needing to use U-Haul equipment.
John BTy
Thomas BOutside of truck was dirty, no air conditioning and front windshield was cracked and taped up. Location and check in / out was great.
William SJennifer was awesome to work with!
Shirley SFriendly staff; easy in and out. Thanks for a great experience!
Mike RTruck was ready when promised,clean and well maintained. A bit pricey though.
James KEverything was perfect thanks!
paul eStaff was extremely helpful and friendly.
PAUL VA faster checkout process
Efren PWe always have a wonderful experience when we rent our U-Haul from the same company same place in Calimesa
MARK RThe location and pick up was not the problem. I had extensive difficulties setting up the truck. It was unprofessional and unacceptable. See my account for details
Lorraine GI got charged way to much. I made a trip of 50 total miles, I had the uhaul back within 2 hours, I put gas in the the tank just like they asked, I got charged 89 dollars, from a starting rate of 30 dollars, got charged 79 cents per mile which I wasn't told about. Way to much. What a rip off.
James MThe truck would randomly make an odd honking-type sound when driving. I originally thought it was the speed governor, but it would go off at random speeds. Other than that, my experience couldn't have been smoother. Thanks Handi Storage!
James HThe folks at Handi Storage were extremely helpful and very kind and courteous.. They helped make it a Wonderful Trip..Thanks so much!! We will be referring these folks
debbie bA nice relandscaping for the manager to enjoy, since they are there 24-7
Gregory Kthis place is the best for your storage and truck rental needs!!
Alyssa Z