Only 1 person at location knew how to do the Uhaul's. The person who checked me in added the insurance without my knowledge and a cleaning fee. When I returned after dropping rental off, the staff was unpleasant and could not help me. Tried to call location, they don't pick up the phone. U-Haul had to step in once contract was off hold. I would not go back to this location again.Alicia C.
Customer Reviews for Handy Pantry Nesconset
(U-Haul Neighborhood Dealer)
Nesconset, NY 11767
(On Smithtown Blvd diagonal the BP gas on the north side of the road)
Services at this Location:
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michal D.
The people in the store didn't seem to have any time or interest in interacting with a U-Haul customerMichael R.
The guys at the Handy Pantry made the beginning of my trip a pleasureâ€¦ I highly recommend themWilliam G.
I went inside to return the keys and they said I'm all done, by the time I got home I was charged extra for a reason they didn't even state! I tried calling them and all of a sudden they stopped answering phones. Not the best experienceâ€¦Ahtesham H.
The manager seemed upset that we had booked there . Was mad my drivers license was not in the system . Wanted 2 other phone numbers . He was overall extremely rude . He charged us for two dollys when we only needed one . When we returned it he told the kid behind the counter to just take the key he will check it in later . I told him I was charged for two dolly's . He did not correct it . The truck was in poor condition too . Overall awful experience. I always have rented a uhaul from an actual uhaul location not a deliJoanne W.
The truck I rented and drove for about 900 miles had tires that were unbalanced. So the steering wheel shook violently the entire trip. It was in desperate need of an alignment. If you let go of the steering wheel, it pulled severely to the right. Worst rental experience of my life. I rent trucks from u Haul frequently.Fred B.
Perhaps the people at this location could spend more time explaining the equipment and/or be somewhat more familiar with the specifications of the equipment.Kevin R.
Customer did not leave a comment.Eduard M.
Customer did not leave a comment.Xianying W.
Customer did not leave a comment.Steven D.
I had selected for utility dolly as per order and was charged for it but was not given the dolly as they informed they have none at that location. I had called customer service and informed them and was assured that I wouldn't be charged but I was as per the invoice received.Krishna K.
Little confused on where to parkVictoria S.
I couldn't move the seat toward It was stuck all the way back. Had to drive sitting towards on the seat. The truck was cleanJami M.
storage area not swept clean. Plus the storage area leaked in several places. Bc ack, middle and front of truckRichard L.
Too many steps. I entered all my info when booking but was required to enter it all again while sitting in the parking lot.Todd J.
All tools and inside equipment should be placed. I paid for inside equipment but I did not found any equipment inside. I paid for equipment which was not there.Rajiv M.
I returned the van on time but the guy did not close the contract on time rather he closed it in the evening which costed me an extra day. I would recommend when you receive the final receipt then go through the whole thing. Watch Out! for the extra day charges.Zeeshan A.
The location was within a small convenient deli and store in which I had to wait more than 10 minutes to get and return the trucks key. There were 4-5 employees all working in the deli and not giving and mind nor attention to those waiting at the counter. The trucks brakes were so bad that you had to push the peddle to the floor for them to have contact. The side view mirrors couldn't be adjusted and it made it extremely difficult to maneuver with limited visibility. When I gave an associate the returned key, I asked if he was going to come out and check the vehicle and he said, "No, you are all set." So when reviewing my bank statement that evening, I saw an additional $43.35, charged for fees that I was not aware of. When I picked up the vehicle I was only told to sign electronically on his cell phone app and I was not given any paperwork for the contract. They are stating that there was 3/4 of tank of gas and that the mileage was 40 miles and not 30. But the correct information is that when I picked up the truck there was only 1/2 tank and I went exactly 30.6 miles. I have put in a complaint with Uhaul customer service for disputing these false charges and the reference # 3494641 I want the $43.35 to be deposited back into my bank account. Ann Breault-Marchesi 11/22/2021 email@example.com 631-338-5822Ann B.
What's the point of online check in when the keys aren't in the lockbox and you have to go inside anyway.MICHAEL D.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.James K.
Customer did not leave a comment.Jason B.
I refilled the gas tank with 5 gallons of gas. The shop again charged my American Express for it...This needs to be resolved.zia M.
Scott was the BEST, easy pick up, fast check in & outPaul W.
Customer did not leave a comment.christopher M.
Guy seemed more interested in making sandwiches than renting out a uhaul properly to us. Was supposed to give us a 20' truck but only had 10'. Had to make an extra trip with smaller truck but thankfully customer service took $50 and when I asked what happened to our 20' truck they said the last person didn't return it after although handy pantry said they never had 20' trucks. Also tried having me rent out online because he was too lazy to help me. I've been renting out for 7 years and this was the worst service I've ever hadChris H.
I have been renting Uhauls for years through Home Depot. This time i went with a private dealer and i have to tell you this was not a good experience. The associate Cliff was the only pleasant thing that made me move forward with the rental. The owner did not inspect this vehicle to make sure it was clean. The Uhaul representative Michele was extremely rude to Cliff and me when he was trying to get assistance on how to release the rental. I've been trying to get customer service for two days to make sure my transaction is closed since i returned it and i can not get through. I don't see myself ever using Uhaul again. You really need to hire more people to answer your customer service line. No one should wait 40 minutes on hold and still hasn't spoken to a representativeAngela W.
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