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Javier E
Customer Reviews for Hanford Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everytime I have rented at this location its been a great expirience. Staff is always nice and clear on rules of renting a uhaul.
CELESTA AAwesome customer service!!!! It was a pleasure!!!!
James WBetter signs at drop off very hard to see
george PGreat customer service and equipment
Kurk FI didn't get the gentleman's name but he was so nice! He was knowledgeable and made the experience very comfortable. Would highly recommend to family and friends
Darlene LEverything was great!
Roman THowever, some of the workers need to learn how to talk to customers that’s Forsure!!
Isaiah MMake sure to ask customer if move is local or not when booking a truck
Anne BThe u-haul web site charge me more for gas when I put more then they gave me
Carmen TGreat, friendly, customer service!
Schuyler IChuck was so nice and professional. He answered all my questions. Will definitely recommend to my family and friends. The cargo van was just what I needed and I was excited that it was easy to load my stuff with the rear and side doors.
Darlene LVery friendly
Mohammed DRespond sooner when charged $50+ for gas after submitting proof of gas gauge at the beginning and end of trip via email. The Santa Rosa U-Haul drop off literally is trying to legally rob you.
Robert LEverything was good
INES HCustomer service was Excellent, I would highly recommend this u-haul place.
Clinton WOver the top customer service. Best U-Haul experience in years. Hanford U-Haul will now be my location of choice even though there are others closer. Thank you.
Rohn WMr Hamblin is amazing person. I will always go back to him for u-haul rentals
Jarrod KGreat bunch of folks fast friendly 1st time renting from them
Chris SStacey was kind and provided great customer service.
ARAHBELLA WNothing. I had a great experience.
Heather CExcellent service as always
Mario QThey they were very polite and knowledgeable about everything
MICHAEL RThe fuel service fee of $40 is ridiculous, borderline criminal offense! Then an additional $35 for the actual fuel use for 30 miles for the entire rental. Your charges cost more then the rental. I understand the price gouge on the gas but then another $40 flat rate on top is not caring for your customer.
Jeff CAwesome customer service fast and easy
Abdulsalam A5 STARS!
Phillip CQuick easy return. Thank you
Patrick WI Left the uhaul with more fuel then I picked it up with even took photos and was still charged $14 for fuel., and looking at the reviews on Google this seems to happen all the time. Unacceptable and disgusting business practices l.
JONATHAN CThe 24/7 option was horrible. It did not work I did not get past step 2. Even when I tried to return the truck that didn't work either. If it wasn't for the owner of the franchise I would not have rented with you guys. He was closed that day but he just happened to be in the building he helped me out that's the only reason why you guys got my business. I will only come back and use his business in the future.
Ryan MThey were very accommodating when our plans changed and worked with us to get things done!!!
John JEasy to rent. The location and service are great
miguel rStaff was very helpful, keep up the good work.
STEVE OYour online check in was awful tried to charge me $1100
Roger SThe drop off was not a problem at all, and the employee was very helpful.
Trevor PGreat service
Benjamin PMy go to place in town, excellent service
DALLAS SMake sure your vehicle has the correct trailer wiring connection.
Carlos GThat truck needs new brakes
jeanett hYou could educate your staff on looking for returned equipment that was returned after hours!
KATIE MThe gentleman was absolutely helpful
Mike PThey were very helpful
Linda RExtremely helpful and courteous. My only issue involves receiving a text message to drop off the tow dolly at a location that does not exist as I arrived at the location this dealer directed me to for drop off. I told them I was going farther to another drop off only to return later when I discovered there is no Uhaul at the address given! Both rental and drop off dealerships were fine. You folks need to know who they are!
Brad GBetter hours!
Ryan TSo friendly and Helpful. Got there 10 mins early and was nice enough to give us the truck early.
Cree TKeep doing what you are doing, it worjs
Andre PAlthough it took over an hour to get rental completed due to uhaul computer problems they were very friendly and helpful. As far as equipment how are you expecting someone to load a vehicle on a flat bed trailer with no witch. This cause delays in returning rental due to truck being transported did not run. So i feel i should receive a credit.
Robin BVery honest and understanding, great people. Equipment is very well kept
Michael PEasy return center, I was helped quickly and it was little effort to return the trailer.
Steven MCheck engine light came on after one trip and uhaul told me to drive it anyway. I was not comfortable doing that and they wouldn’t replace the vehicle and charged me when I didn’t even use the vehicle. I had to make other arrangements to find another way of moving and it was very inconvenient. I am extremely unhappy with this uhaul experience and will more than likely never use uhaul again.
TAMMY RMore areas to park equipment when it’s rainy and muddy. Back lot was flooded and muddy.
HEATHER C