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Kevon K
Customer Reviews for Hanks Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Making check out easier because they saying j didn't drop off the truck and I drop off the same day so I'm waiting to see if they charge me wrong because that wouldn't be correct.
MARCUS SMake gas level is checked
patricia aFirst of all, the person who made my reservation didn’t make it clear that this was a self check in at this location. I was a little apprehensive at first but it turned out just fine. It was a busy weekend for U-Haul I understand. The vehicle ( 10 ft box truck) drove and ran fine. That being said, the interior was filthy !! , dog hair everywhere and dog slobber on every inch of the windows and the dash was very dusty and dirty with garbage in the cabin. If we hadn’t needed the truck that day we wouldn’t have rented it. I’ve rented from U-Haul many times before and never experienced such a dirty vehicle. Have a nice day.
TIMOTHY NThe service was excellent from the moment I walked i to the door. Excellent customer service!! Thank you!
Laundre YThere was absolutely nothing wrong with my rental!!!! I really appreciate the rental company that was used. He is now my go to guy for renting!!!!!!
Edward GHank was awesome! He was helpful in every way. He communicated well, and always made sure we were satisfied. Great guy and service.
Donald NHe was very helpful and kind
angela mGood service and good truck
Bryan SThe manager at Hank’s was great.
David SI did not request a dolly because I had one. Your smaller dolly was limiting amount of supplies that we could get on truck so we removed it. Only to find out at billing time that you charged me for a dolly I didn't need because We broke the tie. I should have been made aware of this prior to renting? Its unacceptable to charge me for what I rejected at initial ordering process but keep on truck and limit the space that I needed and requested. Please refund my 40.00 for dolly cost.
Chinita LVery nice professional
Sarai AMy experience with uhaul was a complete disappointment. Made my reservation 16 days in advance. Reservation was changed twice by uhaul, second time was 2 days before my move. Second change required pickup 17 miles from my apartment, instead of 1 mile, adding 34 miles at .99 cents to my bill. The people at the location were nice, but problems with truck. Passenger door latch was broken and couldn’t use door. Everyone needed to get in and out on drivers side. Drivers mirror was loose and had constantly been adjusted.
Ron JNa
Philip AOnly chrome browser is supported with uhaul application. Ended up dropping trailer w/o registering such for after hours returns.?
Dean DHad the best and most Pleasant experience from U-Haul that I have ever had from U-Haul Frank was very professional and caring about the U-Haul product and services
James DGuy never seen online check in and was confused. Truck was on e. 5 miles to e. Alignment was extremely off on truck. Online truck said return to different location. Called and lady confirmed that's where I was to go. Got there and tried to check truck in and said to go to where I picked up. Called again and was told to go there. Wanted time and miles trying to figure this stuff out. Not thrilled with the condition of the truck, the misleading information (have a screen shot on my phone) or the over all experience with uhaul on this rental.
Jeremy STry Not taking money from your customers for your mistakes
Deangelo DHank is great and a true professional
ROBERT MI had a wonderful experience. The clerk was kind had a pleasant attitude and took his time getting me situated with my rental. I thank him
Tiniqueka BMake sure trucks are available when they get reserved. When we got there to pick up the truck I had wait about a half hour for it to arrive. Other than that I'm very satisfied.
joe sHank was amazing and helped us out a lot. Very friendly and funny. Will definitely be coming back to his business. Thank you Hank!
Natalya OExcellent personable service
keith mI was charged twice, on top of being charged extra fees even though I made sure there was gas put back in the Uhaul. The owner there who also owns a car dealership called Hanks Auto was very rude. Will not recommend this location !!!!!!!
Brittany BMake sure all locations are run like Hanks! It was actually a pleasurable experience! Thanks
Jack WReserved a truck online with a utility dolly, got to the location and the dolly was not available. Had to rent from another company.
Linda CLove that I can just drop off key. The convenience is great.
Nancy CHank was great to work with and very helpful. I would definitely recommend him and his location to all in need of a U-Hual. Such a great guys and great customer service.
Ross BI ordered 2 dolly's was charged for it but the dolly's was not there. It made the move more difficult. Then when I called U-haul for a refund for the dolly's I was given a hard time. I had no problem with Hanks auto my problem is with u-haul.
Andre MEnsure that the service location is actually open when trucks are booked. This location wa not open or available until 11am cst. However, I reserved my truck for pick up at 8am cst. This caused a glitch in my plans. Not to mention, the order "Hank" had a horrible attitude.
Nikea JGreat service great everything I truly appreciate imoverschicago
Ryan EHank is a nice guy,strictly professional.
Gilbert VWe made an online reservation. U-Haul changed our pickup location from one of its offices to a used car lot, which was fine. We had planned to do online dispatch, but the man at the car lot asked us to come inside his small office with a lot of people, which we were trying to avoid. He said people kept asking him about our truck in his lot and he almost rented it out to somebody else. He ended up charging us an extra $14 even though we had paid in advance online. Also, the utility dolly was rusty and had a jagged piece of metal poking out.
Ian SApproximately at 1:45 Monday 7/13/20 Filled Up fuel tank, returned the U-Haul to Hanks Auto in Hammond, In. No One was there at the time so I parked it and dropped off the keys in drop box. Thanks
JOSE AHank went out of his way to help us be able to rent our truck, when other locations were not helpful.
WAYNE AThis location and the Lansing location is trash and I will be reporting and giving 1 star to both locations on all platforms
Arvell BI had a reservation for 8am, this location didn't open until 10am. No one told me that. Not an email, text or call. So I had movers at my house at 8am, just standing around waiting. Communication is key. I ended up needing to rent a van to move the rest of my stuff because I didn't have enough time with the truck.
Martell BI reserved a trailer in Park Forest. The day before it was scheduled to be picked up I was informed that it was not available. So, we had to scramble and find another one in the area. This was left up to me to work through, when I believe U-Haul should have been more proactive in finding the trailer for me. In reality, it should have been where it was reserved a month ahead of time.
Amy Kvery customer friendly and very informative of how the company operates with enough time to make the move easy and fast thank you!!!!
LAMONICA CRun around for HOURS to get truck. drove from In to MN with the car not even attached properly could have lost vehicle at any time. Get here to MN and battery is dead and won't hold a charge new car new batteries
Pamila HWe a had a horrible time getting to the location. The location near us did not have the equipment. We were scheduled at the location, but was switched then switched again then someone called us and switched us again. We drove to the original location Hanks in Hammond, IN. There was a Uhaul representative there that stated he would find out what happened and clear up the confusion. He was very nice and helpful as was Hank.
gary rLocks are hard to get off and put back on but other than that a Smooth and easy rental experience.
Gianna CEven though it was Sunday the owner contacted me and helped me through the check out procedure. Very helpful.
Michael ZThe sales man was the best & I'm going there from now on. & thanks uhaul for picking nice people & Locations.
james wThank you Hank for excellent customer service. I appreciate your help with my move.
YVONNE MTruck was dirty and smelled bad
Kris SThis was not my requested location or time. I requested a different dealer and an earlier time and was changed to this place and time an hour before my original requested time. When I logged into my account, it showed the original info so I called uhaul to find out and i was informed that the rental time and location was changed for some reason. I also requested a furniture dolly and 2 mattress bags. None of which were supplied or on hand. This location closed an hour before the time I originally requested to drop the truck off at and i was someone how charged for 2 days rental. I don't blame the dealer for this mess up. I think this shortcoming falls on Uhaul. I will not be using Uhaul trucks in the future.
Chad BHave a set space to drop off rentals.
jasmine gGood customer service and very professional..
Joaquin MLocation and customer service was great. Website information was poor. The price on the website was not the same price at the store. Plus the truck I reserved online was not priced correctly and not available.
Steven HHank was great and easy to work with. I would work with him again if the need arises.
KATHI ZAmazing customer service!! Hank was awesome! Very friendly!!
Angela AHank goes above and beyond for his customers. I will recommend everyone to his establishment. He is very kind and funny. Maria Lazzaroni 773-909-4837
maria lOnly issue I had was No live person to communicate with, had to talk to someone over the phone.
Frances ONeed better parking and someone you can speak to directly
Irene MI like the owner he is very friendly and helps me with the best quote and make sure i understand him very clearly with a nice attitude also make me fell welcome like i know him for years. I nevet seen this man in my life. I'm very comfortable with him and love to do business with him again. Keep up the good work owner. Peace and love Mr. Johnson
JAMES J