Customer Reviews for Hanover Implement Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hanover Implement Inc

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Mark M. on

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An employee called from the renting place the day before pickup and I let them know I would pick it up later than previously scheduled due to some meetings that got schedule for me. The meetings were scheduled after I chose pickup time. He rudely said, "Then I should have changed the time." When we got to the place to pick up the truck. I waited quietly in line for 5 minutes. He never addressed me, while he slowly worked with the person infront of me. There was ample time for him to simply say, "Hey, are you here for a truck rental, or what can I help you with?". Instead, I kept waiting, then finally asked nicely is this where I pick up U-haul trucks? His response was rude and demeaned me about patience. Then he treated me badly when signing up. I won't bore anyone with the story, but basically threatened that he wouldn't give me the keys to the truck. This is after we drove 2 hours to get the truck. On top of all that, we ordered a dolley, and the place didn't have a dolley. This is your typical southern Indiana rude person and glad we are moving. If I am the U-HAUL company, I'm not allowing this guy to rent our trucks.

Sarah M. on

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Shawn F. on

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Mary P. on

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This is not just a U-Haul but a parts store so I would not expect it to be immaculate. However, Joe is friendly and helpful and I have used this place several times & wouldn’t see a need to change.

Trinity W. on

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Michael M. on

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No suggestions - served very well and quickly.

Pat C. on

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Jeffrey P. on

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Bonnie C. on

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Dennis B. on

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Jerome L. on

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Nothing....

Scott F. on

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Donnie was extremely helpful and expedient when checking in the truck.

Robert H. on

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You guy's are doing a great job and service to the world, Thank you,Robert Hite.

JOE N. on

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Ronald H. on

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ERNIE S. on

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