Gentlemen at location was very helpful & nice
Lisa K
Customer Reviews for Hanover Implement
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner was very kind and helpful. There were no blankets and we ordered 5 dozen. It’s not the owner’s fault because U-haul moved our pickup point due to a store closure. And they upgraded our truck to a 26’ at not additional charge. We were very grateful for that.
Gregory LGreat service. Excellent equipment
Randall GOwner didn’t know how to find reservation. Took one hour!
Donald MVery friendly and helpful, all the way aroumd
jeffery eThe business owner is a really nice guy and is very helpful.
Gary AIt snowed when I picked up the unit. Can you stop that? Just messing around. Everything was great. But it did snow.
Gary AThe staff told me it would be .40 a mile for every mile over… it was $1.00 a mile. That should be clarified. We were taking it for Flood relief and there was a place in Whitesburg,Ky to return it so why was it not on the return list? Instead I had to return it to Wise, Va. That would have saved me the extra mileage fee.
Stephanie GYour prices are very high, the mile charge plus fuel to fill the tank cost too much.
Robert WI had added a appliance dolly with the truck and there wasn’t one available.
Jennifer CFirst time ever that the Uhaul smelled bad. Smelled like a dog kennel. My wife couldn’t help load as it triggered her asthma. Except for the smell, it rode well and handled hills well.
Jeff PThe pickup location had the fuel level at 3/4 at the time of pickup. The actual fuel level was below 5/8. I took a picture with the mileage reading the same as the starting mileage on my contract. The price of the rental also changed twice over the phone without any of my requests changing. Also my allowed mileage was 127 upon pickup. My ending receipt said 118. Extremely poor experience. I will not be using uhaul again. I will be sharing my experience on Facebook, Instagram, and Twitter.
CALEB AI called Andersons sales first. They did not have truck available. She called around and found me one. Wish I could remember her name. Great job. Don from Hanover equipment was also very helpful and courteous. Thank you.
MICHAEL MHanover Implement was very nice and helpful. I would rent another uhaul from this location without hesitation.
Rachel SAn employee called from the renting place the day before pickup and I let them know I would pick it up later than previously scheduled due to some meetings that got schedule for me. The meetings were scheduled after I chose pickup time. He rudely said, "Then I should have changed the time." When we got to the place to pick up the truck. I waited quietly in line for 5 minutes. He never addressed me, while he slowly worked with the person infront of me. There was ample time for him to simply say, "Hey, are you here for a truck rental, or what can I help you with?". Instead, I kept waiting, then finally asked nicely is this where I pick up U-haul trucks? His response was rude and demeaned me about patience. Then he treated me badly when signing up. I won't bore anyone with the story, but basically threatened that he wouldn't give me the keys to the truck. This is after we drove 2 hours to get the truck. On top of all that, we ordered a dolley, and the place didn't have a dolley. This is your typical southern Indiana rude person and glad we are moving. If I am the U-HAUL company, I'm not allowing this guy to rent our trucks.
Mark MThis is not just a U-Haul but a parts store so I would not expect it to be immaculate. However, Joe is friendly and helpful and I have used this place several times & wouldn’t see a need to change.
Mary PNo suggestions - served very well and quickly.
Michael MNothing....
Jerome lDonnie was extremely helpful and expedient when checking in the truck.
Scott FYou guy's are doing a great job and service to the world, Thank you,Robert Hite.
Robert HWas charged for insurance which was not to be included Not friendly or helpful
Ashley RTried using a dolly to tow a vehicle. The vehicle was too low to the ground to use. Returned it within the hour and was sadly disappointed that we couldn't get any kind of refund back from U-Haul.
Connie VOver charged us.
MICHELLE LSome problems with the computer - but was a glitch with the u-haul system and not the location itself
Luke STruck was great. The place I rented from? Not so much. "Don" was such a rude person and makes me never want to rent from that location ever again. As sketchy as that place was, I'm surprised you even use them as a pick up point anyways. Thanks Uhual for providing a great truck, but pick better suppliers to do business with. Thanks! :)
TIMOTHY Pdropped off after hours, needs a drop box.
GREG Tdropped off after hours, needs a drop box.
GREG TThey could be a little more prepared to help and not so slow. When you're moving you don't have a lot of time to waste and dilly dally.
KATHLEEN CHave all locations online....
eva sVery convenient place to drop off trucks.
Josh OThe atmosphere was very friendly here.
HAROLD EGreat location and great service. I especially appreciated that Hanover Implement was open on July 4th when my moving help was available to assist me.
Angela PNothing to improve at this location! Gentleman was helpful and courteous; it helped even more that he had a sense of humor.
Bobby AGreat customer servuce
Timothy GI am a disabled female traveling with my 6 mo pregnant daughter. Your uhaul representative who waited on us was friendly but made no attempt to show us where the trailer was, nor did he come out to help us hook it up. I feel it was his responsibility to make sure it was done correctly. As it turned out, the trailer was not connected correctly and we ended up losing it as we drove over a bump in the road. Luckily, no one or nothing was damaged, but I will never rent anything from uhaul again!
Linda MOur Agent was very friendly and personable. The inside of the business, a farm implement business, to some, may seem cluttered and undesirable. However, being an old country farm boy myself, I felt at home and it seemed like I was dealing with an old friend. Don't mess with something that is working.
Ray JDon is a cool guy.
Diane BNothing. Just keep doing the same.
HAL DGive a closer pickup location to the one we requested online. I had to drive so far to pickup that I used most of my miles to get back to my residence. I was only able to make one haul that day, because of my pickup location.
Michael KCheck in was great. They said they had been in business with U Haul for 25 yrs. and they hear it all the time that there is no place in Hanover to drop off. Why??????????????????????
HARVEY O