Make sure all info to pick up at this location is communicated to the renter. I had to ask customer service how to access truck and pay on line to get key from lock box.
JUDITH L
Customer Reviews for Happy Store Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You made me and the kids smile even though our car broke down your patience made our day brighter
KIMBERLY DWhen trying to return to this location, I was told by staff that they don't take back vehicles and I'd have to go to a different location. Luckily the other location let me know I'd receive a wrong location fee and advised me to just self check in. This location SHOULD NOT be allowed to be affiliated with U-haul at all!
Michelle FHave someone inspect truck before renting
Jacqueline WIt needs a detailing on inside and the trucks should be locked to prevent equipment theft
Ayandra WThe truck sounded like it needed work on it I requested a hand truck or Dolly there was none provided it was difficult even trying to find a location that had one availableoverall I didn't end up with the hand truck
sharon bHad to wait an hour just for somebody to give me the keys.
Takira AShut it down . My card was overcharged and they made me pay extra for a truck I didn’t want . Truck maintenance was in terrible condition.
Brandon T