Customer Reviews for Harbour View Self Storage
(U-Haul Neighborhood Dealer)

538 reviews

3101 Bromay St   Chesapeake, VA 23321

(757) 483-8190

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(757) 483-8190

3101 Bromay St
Chesapeake, VA 23321

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LINDA C. 
Rating:
1.0

Truck was in poor condition, box was dirty inside with soil/black dirt all over the attic and floor, mobile only, had to spend over 30 minutes in 90 degree heat trying to "check-in" by documenting damage and taking pictures then had to take more pictures the next day in the middle of a thunderstorm to document cab and box condition when returning.

Misty K. 
Rating:
3.0

Don't offer in store pickup with the vehicle if there isn't in store pickup. Had to sit on the phone for 30 minutes just to get the uhaul. Would be fine had I been informed prior to picking it up.

Kyle M. 
Rating:
1.0

We did self pick up and the truck did not have the blankets on it that I ordered, the check engine light was on and when told the representative upon return we were told it's not like it's a Cadillac! Completely uncalled for reaction when paying so much for a vehicle I don't care if it was a Yugo if it was rented and paid for I expect it to run smooth not eat more gas than a normal Uhaul which it did. I have always used Uhaul to move, but after this experience and my reciept being emailed where you can hardly read it is unacceptable!

Michael D. 
Rating:
5.0

Customer did not leave a comment.

FREDDIE S.  |  Overall Experience 
Rating:
5.0

Open area to park easy. Close location to my home

JOSEPHANTHONY D. 
Rating:
3.0

The Truck was already dirty when I got it. We ordered 6 blankets and got 1 giant blanket. I didn't see a dropbox and I wasn't directed to put it in one so i put it back where I found it. I tried to take pictures of the scratches and dents on the vehicle but the app wouldn't let me take pictures so I had to accept that the uhaul was in "Pristine" conditions when I got it.

Seth L. 
Rating:
1.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

southeast M. 
Rating:
5.0

Very welcome customer service experience

ALDITHA G. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Robyn K. 
Rating:
1.0

Person receiving my truck as very rude and unprofessional. She seemed confused and would not let me into building until she realized I was trying to drop off equipment. Even then, she had no interest in hearing about the many issues with the truck and I eventually left out of frustration.

Ryan M. 
Rating:
1.0

Customer did not leave a comment.

Rhoda H. 
Rating:
3.0

Make sure the a/c works on the trucks. Open the store to inside sales, or make the online check in/out less complicated

Jason B. 
Rating:
1.0

They only allow truck share at this location I wouldn't have used this location if I knew that beforehand.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
2.0

The equipment was not in good shape. The steering was very bad. Didn't drive good at all. Had a lot of trouble getting my uhaul Beni had to go on the app to get it and it took me over an hour and a half for it to finally go through. They had people in the building but I was told they couldn't help me because they wasn't allowing no one inside or couldn't even help at all. Definitely it a good experience at all!

HAYWARD J. 
Rating:
1.0

Was not told this was a no contact storage pick up place

nelson M. 
Rating:
3.0

Oil light on & air needed in tire light on

Shanta W. 
Rating:
1.0

I was incorrectly billed for gas when I returned vehicle with the same amount of gas as reveived. I used uhaul mobile app, took picture as directed of gas level in truck before contract was approved. I left two voicemails trying to reach anyone to correct billing with no response yet. This is totally unprofessional and extremely poor customer service.

Alvin J. 
Rating:
1.0

The store was very unprofessional. The employees were rude and didn't want help ;didn't have the equipment. When i ask For the Utility Dolly they refused to give me one after I told them i had already purchased one. The lady proceeds to say no you don't call the u-haul number on the door and shut the door in my face and locked the door. So I left the store and call u-haul to put in my complaint about the store. They pull up my account and saw i did have a order utility dolly and tired to call the store with no answer from them. I ask for a refund and u-haul told me i would have to drop the key off to the place before i could get a refund. I return to the store and nobody was there. I knocked on the repeatedly and someone finally open the door and i gave the key to let them know i need to return the u-haul to get my money back. She proceeds to say if you would told me you used another name i would Have gave it too. If i knew my son name was going to change for the driver i would have said. Also i was racist profile because i asked could I come into the store because it was cold to wait for her to reverse the transactions. We are closed due too covid but she allowed two caucasian people the store. I ask her why were they allowed in the store not me. She states those are her family members. I believe that she was lying due to the fact the other lady looked at them like why are they in the store. If nobody's allowed in the building but the employees why would you allow your family into the building but I can't come into the building. I came to the store because it was quicker to my home and look faster to me but I was wrong. I would not recommend the store to anybody. Unless you wanna be treated like dirt and disrespected. So I decided to go to another place and my service was great didn't have any problems was in and out less then 15 minutes. That's how service should be done.

Raymond R. 
Rating:
5.0

Had two storage units, one climate controlled and one drive up. Both were clean and well maintained, would definitely use again or recommend.

joseph s.  |  Overall Experience 
Rating:
5.0

Very nice, clean storage facility with friendly people.

Terrell D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mario E. 
Rating:
4.0

I had a wonderful experience until I was charged twice for my uhaul rental and it caused me to over draft account. I'm hoping this situation can be resolved. It was pretty easy to use the app, pick up my rental and drop it off. The van ran really smooth. It did have a low tire pressure light on when I got in but I noted that on the app.

Amber L. 
Rating:
5.0

Perfect! Stan Davis, President SleepMasters, LLC

Stanley D.  |  Overall Experience 
Rating:
5.0

There where two SUVs parked by the exit gate. Exiting would of been much easier without them there. Recommend this area be marked with no parking zone paint.

Van G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colleen S. 
Rating:
2.0

u haul web site works poorly so I was unable to complete pick up on line. Pick up location was not happy about completing it in their office nor was I happy about the wasted time. Same problem during return- web site disconnected just before finishing a tedious and time consuming return involving download of multiple photos and a lengthy set of questions.

Glen M. 
Rating:
3.0

Customer did not leave a comment.

Jeanine D. 
Rating:
4.0

Make sure the covers for the furniture is washed, covid is happening we should not be tranferring them from one household to the next without proper cleaning.

DONNAMORRISON R. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
3.0

The online check in process was a nightmare and the lady there was not helpful at all. Had me and three other people waiting Outside for our reservation since the door was lock and she was sitting at the desk playing with her hair. I ended up having to call the number to the store to get any kind of service. It was very unprofessional.

SHAJUAN C. 
Rating:
2.0

The people in the office this morning were extremely rude. The mobile app did not give me a code to retrieve truck keys. After 20 minutes the office finally gave me a code and very rudely informed me that I should have looked it up.

Alan S. 
Rating:
1.0

The employee was extremely rude. I arrived and the sign on the door said no in person check-in. I was attempting to check-in on my phone but it was not recognizing my account. When the employee finally came to the door she simply said it does work and that it has to be done that way. When I tried to explain that it wasn't working she kept insisting and then told me I just needed to calm down and try again. She then proceeded to help another customer by inviting them inside and locked the door behind her. I continued to try the online check-in while my son-in-law tried to find another place to rent from. After about 10 more minutes of waiting the employee finished with the other customer and opened the door again. She appeared very annoyed when I told her it still wasn't working and asked her to verify that my credit card wouldn't be charged since I was unable to check-in. At that point she begrudgingly ushered me inside while saying it wasn't necessary for me to get worked up about it. She then asked me to scan in my license through the text she sent me. I tried but it wasn't working. She argued that it had to work even though I showed her it wasn't with my phone. Finally she took my license and scanned it herself. From that point she got the process finished manually. Needless to say, I will never rent from them again.

Donna E. 
Rating:
4.0

Pick up system needs improvement

Maylene G. 
Rating:
5.0

Customer did not leave a comment.

Jasmine J. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
1.0

After reserving a truck online, I went to the pickup location at my scheduled time. Despite selecting that I would like to pick up at front desk, I was denied this service and was referred to the uhaul app. When I tried to check in on the app, it would not work and could not find my reservation. I asked the representative at the facility for assistance and was again spoken to rudely and offered no assistance. The representative even saw my reservation in the system and insisted she would not do anything to help. After wasting an hour and a half, I was forced to cancel my reservation, make a new reservation through the app. After that, I was able to successfully check in and pick up the uhaul truck. Overall, the representative at Harbour View Self Storage made the process difficult, frustrating, and lengthy. I have never had such poor service in my entire life nor spoken to so rudely and condescending. The icing on the cake- I did not receive the appliance dolly I reserved, and despite calling customer service and the location, I was billed for the dolly. Please fix this!

Mitchell S. 
Rating:
3.0

Customer did not leave a comment.

Melvin H. 
Rating:
1.0

This was the worst rental experience I have ever had. Most of it had to do with the U-Haul rental experience for persons who pick up in con-tactless locations. If I had known that it was a contact less location and what that meant in-terms of potentially holding up my move I would have have gone somewhere else. There were many problems not on my end on with completing the registration process. The problem I have with this facility is with the $25.00 cash grab for cleaning because I did not fold the cleaning pads. I have rented from U haul before earlier this year and was not charged this fee. The unit was clean with no debris. The problem with this is because I could not talk to anyone during the process and if I have been told this I would have folded them. I could not go inside the facility for any reason. I understand the con-tactless process. I had to deal with it even though it was a severe inconvenience but to charge me this fee when I could talk to no one is awful. I will never rent from Uhaul again mainly because you should warn persons on the process on con-tactless locations. My reservation was held up by 1 hour and I had people I was paying. I will be writing a separate email to corporate to express why completing the process was was almost impossible to me. Uhaul used to be my choice for truck rental. It is now off the list because of completing the registration process and the cash grab by this location. I will use every opportunity to warn persons no to use this company.

Andre J. 
Rating:
5.0

Light bulb needs to be replaced.

SCOTTALLEN S. 
Rating:
4.0

The instruction on where to leave keys when returning the vehicle are vague and confusing. Luckily someone at the facility was able to point out the hard to see key drop box. But a large sign on the front door saying that the facility was NOT a Uhaul office confused me, and there were no instructions regarding where to put the key on the Uhaul App that I noticed.

James B. 
Rating:
2.0

Your customer representative was Poor at knowing her job duties had issues with logging into the website we stayed at the site for over an hour trying to get the U-Haul rental she wasn't much help at all

Ronnie W. 
Rating:
5.0

Easy pick up and drop off via cell phone.

ROBERT ARTHUR J. 
Rating:
5.0

Customer did not leave a comment.

Alicia H. 
Rating:
5.0

Nice pick up truck. Fairly clean. Good rates.

Robert J. 
Rating:
1.0

I was charged a cleaning fee, and charged twice for using the dolly-one day rental. Shady practices, bordering into illegal but definitely questionable. I took pictures of the clean truck. If they found something at least give me the same courtesy and send me photos of what was found. I called left a message, 8 hrs later no call back.

MIGUEL L. 
Rating:
5.0

The no contact pickup was frustrating at first because we were not familiar with it but once we got through it, I feel that we would definitely use it again. You may want to consider guest wifi that will accessible to customers since folks who have maxed out their data limits (end of month etc.) have slow enough data speeds that their phone cannot send location data to the system. Finally, I realize this may come off as a little petty but it is worth mentioning. The moving blankets and dolly should not be permanently stored in the truck. It should only be in there if a customer has requested it since it takes up space that could otherwise be used for items that are being moved. It may only be a small space but it is still space that the customer is paying for which is being used up by U-haul.

Karen G. 
Rating:
3.0

Customer did not leave a comment.

Aubrey M. 
Rating:
4.0

The person who was there to handle rentals was not helpful or friendly. Also, I thought I had completed check-in on line...then get there to pick up truck and was told I had to download app and start all over again. I was upset that I had to do double work.I was instructed to go to 1800 Uhaul to have them walk me through process.

Jasper L. 
Rating:
1.0

Brought the car back 10 min before the due time , used less miles then what I originally requested and was charged $34. When I returned the truck 10 min for closing I put the keys through the little window and I sat in my car until it got cold. As I sat there I noticed the lady coming back out with a broom. 15 min later I was charged an additional $34. Never going back to this sorry place.

Conrad P. 
Rating:
4.0

It was a very easy drop off.

MICHAEL U. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Excellent customer service professional service

Johnny C. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
4.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Derek J. 
Rating:
5.0

Customer did not leave a comment.

Andrea J. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
1.0

Employees were not helpful with the rental pick up. Truck tire had a hole in the side wall which I replaced

antonio R. 
Rating:
1.0

They charged me a 25 cleanup fee and I cleaned my truck out before returning it. They are making up issues in order to charge more and it appears to be nothing I can do about it. DO NOT USE THIS LOCATION.

Jumel S. 
Rating:
5.0

Customer did not leave a comment.

Kelly T. 
Rating:
4.0

The truck was not clean when i picked it up. I submitted a picture with though the mobile app that i used to pick it up but was still billed for cleaning.

Natalie K. 
Rating:
1.0

Online check in service is the worst.

Tremayne W. 
Rating:
5.0

Mobile check in was awesome!

LATASHA A. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
3.0

I contacted your facility yesterday during regular hours and no one has called me back

Paul S.  |  Reservation 
Rating:
5.0

I THINK EVERYTHING WAS VERY GOOD, I CAN'T THINK OF ANY THING TO IMPROVE

Edward F. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Nothing, great service!

Jadai W. 
Rating:
5.0

Customer did not leave a comment.

EDWIN P. 
Rating:
3.0

Didn't seem to have many vehicles for rent.

Shannon R. 
Rating:
3.0

The representative that helped us with picking up the key & explaining everything was very helpful & nice. We told her about all the scratches, dents & upholstery damages before we left. We returned the truck after hours, so I called to check on it the next Mon. That's when I was told we were billed an extra $25 for cleaning. We had checked that the truck was clean, so I objected but U Haul didn't budge. I will never rent from them again!

Debby N. 
Rating:
5.0

Customer did not leave a comment.

Danielle D. 
Rating:
5.0

Employees were very nice to my wife. Thank you for being so helpful.

dave K. 
Rating:
3.0

Stop overcharging for a cleanup charge. I called the location and the young lady couldn't even tell me what was not cleaned. I feel this is their way of making an extra profit on the trucks.

Tajuana F. 
Rating:
5.0

Customer did not leave a comment.

Devin R. 
Rating:
3.0

Customer did not leave a comment.

Frederick B. 
Rating:
3.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Should have sufficient staff if a customer arranges on line and fills out everything on line that they do not have to wait on another customer that arrives after them to fill out their paperwork before you get the trailer. One person doing it all does not allow for a quick pick up. Should offer some credit back if you return the trailer nearly 20 hours before due.

Robert C. 
Rating:
3.0

No check of equipment performed.

Richard Q. 
Rating:
5.0

Customer did not leave a comment.

julie M. 
Rating:
2.0

To be fair: The rental process was easy. The truck was available on the spot. The problem: I even mopped the back of the truck, I don't understand why they charged me a cleaning fee for $25.00 That is disappointing, will look for another U-haul location next month.

Cesar M. 
Rating:
5.0

Uhaul Corporate and its practices in renting were awful. The worst experience I have had yet. And on top of that I am being billed incorrectly. Please provide a phone number for the corporate office so that I can call and have my billing adjusted.

Sherri M. 
Rating:
5.0

She was Perfect with all of her assistance and customer service!

Deshaun R. 
Rating:
1.0

Stop ripping off the after hours drop off customers. I was told the truck was left dirty when we had a broom with us, and made sure to sweep it out after we were finished. We ended up being charged an extra $25 dollars for a truck sweep.

kevonda D. 
Rating:
1.0

DO NOT use the Uhaul location on Brombay Court in Chesapeake unless you want to pay hidden fees. I rented a cargo van on Saturday and just got a receipt showing my actual charges were almost double the estimated quote at rental. To my surprise a $20 after hours charge was added because I didn't use the mobile app to check the van in upon return ( mins you this was NEVER mentioned or highlighted at all when I signed the paper) and a $25 cleaning fee to seep our the van. I used the van to move 1 piece of wrapped furniture and only went 16 miles round trip. When I called to dispute the charges, Brittany/Brandy told me there was a “sticker” on the back door of the van stating the cleaning fee. I looked the contact over several times and NOWHERE does it state a cleaning fee that I authorized. To make matters worse, she told me they “sweep out the dirt” when returned. How can you get dirt in a van you use with wrapped furniture!!??? Next, the $20 mobile check in fee is something Brittany/Brandy NEVER mention I'd highlighted or mention on my contract before I accepted the van. Although, She took time to highlight Equipment number, gas level and renting local. She as tells me that stick is on the door too??. What she did say was my rental was for 24 hours and when I brought the van back and if they were closed just put the keys in the after hours slot. I truly believe that this location is setting people up for these illegal extra fees just to make money. If you have experienced this with Uhaul, please contact me because there needs to be a lawsuit. I'm sure I'm not the only one who has paid these fees and not aware or authorized for them especially that cleaning fee. By the way, I've rented from them in the past without these fees plus I just rented a 10' truck from another location in Norfolk VA in July and these fees were NOT included. I told her this and all she said was “ we have stickers on the van?? I am part of a family business and would never treat my customers like this. Tell the WHOLE story when you rent to customers.

Lisa S. 
Rating:
1.0

Do not come to this location! They charge for anything! I got charged $25 for a a little fuzz balls in the back of the truck. It's in the cut and needs to stay there. They don't even wanna assist you they want you to the mobile app. To lazy fat ass pigs!

Jasmine A. 
Rating:
4.0

Good staff

Jeff C.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Albert B. 
Rating:
3.0

They were not willing to be very helpful, had a "We just rent It, call UHaul if you have any issues or questions" attitude

Christopher P. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Jo-Anne T. 
Rating:
1.0

Be on time. My rental was for 8:00 am and they didn't open until 9:15. No one sent me the lock box code for the key to the truck.

Clinton M. 
Rating:
2.0

I had trouble with the app that slowed down our morning, but we were able to make up time after a call. I really think it's not fair to charge extra mileage to 22 minutes into Suffolk when the pick up location was miles closer, you need to look into this. All the personal were great and very accommodating. Use you guys for years, please check the extra mileage thing, seems like your charging folks to manage your fleet at our costs.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

beverly H. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

jess G. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
1.0

This is the second time I have rented from this location and given that my organization The Mission Continues does a lot of business with Uhaul across the United States, I have been overcharged or had additional fees tacked on to my contract each time. As with the first time I looked at it as an oversight but to be overcharged again it a little concerning of this location practices.

Mallenia F. 
Rating:
5.0

Very close & convenient. Personnel is always pleasant and efficient.

Samuel H. 
Rating:
4.0

Clean and helpful

SAME D.  |  Reservation 
Rating:
5.0

It was a total awesome professional experience from the staff at Harbour View Self Storage. Tim had taken my call to set up a reservation for a storage unit he was so professional over the phone.

JANICE M.  |  Reservation 
Rating:
5.0

Thank you

LEWIS I.  |  Reservation 
Rating:
5.0

Clean and nice environment. Thank you

LEWIS I.  |  Reservation 
Rating:
4.0

Great price and location.

James L.  |  Reservation 
Rating:
5.0

Kim and her staff are awesome. Always willing and available to answer questions. Always felt secure when accessing my unit.

KAREN M.  |  Overall Experience 
Rating:
5.0

This facility is the best. Easy access, 24hr access, wide driveways, and the manager's are fantastic people.

TERRY B.  |  Overall Experience 
Rating:
5.0

After having to store my belongings,including valuable antiques for 5 years! I was so pleased to find NO mold,NO moisture damage,NO pests ..so well maintained, friendly helpful staff.#1BEST FACILITY

ANNA K.  |  Overall Experience 
Rating:
1.0

Couldn’t get in contact with them via phone. Made it impossible to utilize them; had to select another facility that actually had someone manning an office.

Brendan B.  |  Reservation 
Rating:
5.0

Love this place!! Super friendly, clean and very convenient!! The owners are very kind to a Philanthropy group I’m involved with so I gave them my personal business!!

MacKenzie M.  |  Reservation 
Rating:
1.0

The advertisement for the size storage unit I got stated it was for a 1-2 bedroom house couldn`t fit half of that

HARVEY M.  |  First Impressions 
Rating:
5.0

Nice, large, and clean facility. The manager Kim was very helpful and friendly. I would definitely recommend this facility!

EBONY S.  |  First Impressions 
Rating:
4.0

The service was fine. There was a delay checking in because the computer was down.

DAVID P.  |  First Impressions 
No reviews have been submitted for this location.

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