Customer Reviews for Hard Hat Gear
(U-Haul Neighborhood Dealer)

1,024 reviews

6271 N 21st St   Ozark, MO 65721

(417) 485-0113

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 485-0113

6271 N 21st St
Ozark, MO 65721

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Eric S. 
Rating:
3.0

Not accused and charge someone that doesn't smoke of smoking in your trucks!!!

Greg T. 
Rating:
5.0

Customer did not leave a comment.

barara B. 
Rating:
5.0

Had a really hard time with this truck. Shook like crazy and had a really bad tire on it. Scared me.

Christina G. 
Rating:
3.0

Local usage of a 26' truck. Drove 15 miles. And was charged $30. For gas upon return.

GARY D. 
Rating:
5.0

Very professional and welcoming people. Thank you

Abdulaziz A. 
Rating:
4.0

The truck was supposed to have a full tank of gas but I drove at 12 miles and put in 3 1/2 gallons to fill it up. Seems like it was a little bit low before I got there. I feel like I over paid on the refill of the gas because somebody didn't fill it up previously.

Mark E. 
Rating:
2.0

One strap was frayed and had to be replaced and one chain had to be replaced before I could drive off delaying my trip out of state

john W. 
Rating:
5.0

Easy process. No changes needed!

Anita B. 
Rating:
5.0

Very helpful and friendly staff.

GAYLEEN D. 
Rating:
5.0

The staff was very friendly and helpful.

GAYLEEN D. 
Rating:
5.0

Having done it on my phone and not in person I wasn't able to find where it explained how much gas to put in. In the contract terms and conditions it wasn't shown anywhere

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Fantastic service

Vernon B. 
Rating:
5.0

Easy online check-in process. This is my second time using it, made a reservation the night before and a truck was available. Definitely use it again.

Darren T. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Katherine T. 
Rating:
4.0

It was a good experience mostly. I pre-ordered and paid $10 rental for furniture blankets that I did not open or use, but got them because you never know. They would not refund the money. If you buy boxes and don't use all of them they will refund the unused ones. Only 10 dollars but it's the little things......

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Bob S. 
Rating:
4.0

Customer did not leave a comment.

Charlene V. 
Rating:
2.0

There were no shocks on the truck and it was a miserable 9 hrs. Also, I reserved a 20 ft truck 3 weeks in advance and the day before I moved they called and SD they only had the 28 ft truck available.

Katie T. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Absoultely amazing customer service! When we informed them of the issues we had at King Cobra in Pensacola FL they were FLOORED. We were offered assistance but had already contacted U-Haul. If y'all can get King Cobras contract revoked please let me know 😂 I would *love* to help!

Adam A. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Tell them that not all Harley Davidsons fit into the trailer without bottoming out on the tailgate.

Greg V. 
Rating:
5.0

Customer did not leave a comment.

Zachary W. 
Rating:
5.0

We like renting the motorcycle trailer for when we need it. The rate is very reasonable.

lora P. 
Rating:
5.0

Great service and equipment! Grateful

Steven D. 
Rating:
5.0

The location is fine. The process to get in the truck and driven away is atrocious.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Philip P. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

dean M. 
Rating:
5.0

Customer did not leave a comment.

Haedon N. 
Rating:
5.0

Customer did not leave a comment.

kenneth E. 
Rating:
5.0

Thank you so much for helping us out. Everyone was kind and helpful. Stay awesome

Stephanie N. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Ross F. 
Rating:
5.0

Thank you!

james M. 
Rating:
5.0

Customer did not leave a comment.

DONNA B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
1.0

Do not lie to customers. The owner told us twice that he could guarantee us a 15 foot truck saying, "Ill go get it myself if I need to," as we had previously had a bad experience with U-Haul on-line booking by not getting the truck we wanted. When we arrived, they did not have the 15-foot truck, and claimed they cannot guarantee a size, so he clearly lied just to get the business. Just be truthful and say they can't guarantee a certain size! Don't lie! At booking with them, we gave our drop off location we wanted, but when we picked up the truck they claimed they couldn't find it. I called the location we wanted to drop-off at and they gave me a # and I arranged it myself. Never again!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Gator S. 
Rating:
5.0

Customer did not leave a comment.

KENTON W. 
Rating:
4.0

Customer did not leave a comment.

HURSHEL J. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

Victoria P. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
3.0

The after hours drop off procedures were not mentioned it explained to me prior to leaving the location with the truck. It was a scramble in the rain to try to do it with no warning. Very stress filled. Necessary info ahead of time!

Jamie L. 
Rating:
5.0

Customer did not leave a comment.

Ron M. 
Rating:
5.0

the staff was extremely helpful and kind, thay are good hard working Americans. that I would love to have as a nabor. Keep up the great job I'll be back.

ERIC E. 
Rating:
5.0

Great customer service. Staff was friendly and helpful.

Jason D. 
Rating:
5.0

The truck shifted hard, and the brakes were pretty touchy.

Larry W. 
Rating:
5.0

I went to this location for convenience. However when I arrived the owners was polite ,professionals and extremely helpful yes I will us them every time .

ERIC E. 
Rating:
5.0

Customer did not leave a comment.

Gail R. 
Rating:
5.0

Great location next to highway, friendly professional staff.

MICHAEL W. 
Rating:
5.0

Nothing

Dale P. 
Rating:
5.0

Very Friendly and professional

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Tom L. 
Rating:
5.0

Fantastic service.

JON F. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

They were very nice to work with! I would definitely recommend them.

Pamela H. 
Rating:
5.0

Very friendly, helpful and efficient. Great experience.

George B. 
Rating:
5.0

Customer did not leave a comment.

Toni S. 
Rating:
5.0

Nothing, I got great service. Thank you

Bill E. 
Rating:
5.0

I would like my one day refund! Thank you!

Bob W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Thank you!

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

ANNA B. 
Rating:
5.0

Very helpful staff. Above and beyond to help.

Julie E. 
Rating:
5.0

Customer did not leave a comment.

Lora P. 
Rating:
5.0

Courteous, professional, and helpful. Apologetic for the condition of the truck picked up in Southaven MS.

Richard S. 
Rating:
5.0

These folks worked with me. I will use them again !!!

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Earl L. 
Rating:
3.0

They claimed after I dropped it off that I traveled 40 miles. Google maps says that it was AT A MAXIMUM 30 miles (probably less than that). That's an extra $6.00 that they got from me for free. I'm glad that they didn't also claim that the tank was empty when I filled it up 1/2 mile from the drop off.

Delbert C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Staff was very nice and had everything ready.

elizabeth W. 
Rating:
5.0

Nice people to deal with very helpful

STEVEN P. 
Rating:
4.0

Customer did not leave a comment.

dale W. 
Rating:
4.0

I had asked the cashier before we even started my transaction if I could use my cash app card considering that is my paycheck card she said I could so when it was time to pay for the pickup truck she ran my card then said it would not work because it was prepaid so my dad had them run his card which is an actual bank account long story short I realize that I had a charge from the store pending I called the guy I assume he was a higher up but he acted and he told me it would go away well it didn't go away you guys charged me to my card and my dad's card I had the truck for one day and even make sure the gas was back to where it needed to be I need this to be fixed now that I couldn't be fixed my point of it out before

BETHANY A. 
Rating:
5.0

They were very fast, friendly & professional excellent service

Cristin S. 
Rating:
5.0

Was a bit unsettling to find what appeared to be blood on the exterior left rear of truck and large dark spot center front interior floor. Just a bit creepy but Did not affect my overall use of vehicle. Would rent from hard hat again!!!

normA H. 
Rating:
5.0

Super helpful and flexible. Despite the challenges with UHaul's system not working, they were quick to solve the issue and get me on the road. Thank you!

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Jaosn G. 
Rating:
4.0

It was dark when I picked up the unit and I could not see everything but when it was daylight I noticed under the seats was very filthy. Full of animal hair. Might do a better job cleaning up the interior. Didn't bother me but my wife wouldn't ride in it.

RUSSELL H. 
Rating:
3.0

I rented a small truck for maybe onff we hour. I returned it with a full tank, clean & was checked out by employee at same location I rented from. I received a text the following day telling me I had not returned the truck. I called that location & reminded them I returned the truck.

ALEXANDER P. 
Rating:
5.0

I loved driving the 26 foot U-Haul van. It was well maintained.

LYNDA W. 
Rating:
5.0

Nothing at this location . Excellent service , very nice people I dealt with .

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
4.0

People are very nice to deal with, but this is 2nd time I've rented this cargo van. There is something wrong with passenger rear tire. Have been told it's the tire sensor, but the tire doesn't have enough pressure if you check it. It's stressful to drive a vehicle with the low tire warning on all the time. Please get this fixed. Thank you.

Joan A. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
2.0

One tire had only 39 psi in it! Tires should be fully aired up when you rent a vehicle.

Sonya S. 
Rating:
5.0

Customer did not leave a comment.

Tiree C. 
Rating:
5.0

The clerk was very helpful

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top