Customer Reviews for Hard Hat Gear

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hard Hat Gear

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Stan A. on

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Truck had vinyl piece loose near the gas peddle. You might want to check that out safety wise. Also transmission seemed a little off in low gears.

Phillip D. on

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Patricia P. on

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Excellent service. Super clean van. Very nice customer service.

Amanda B. on

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Super easy u haul experience. Was able to reserve over the phone through another provider who was booked! So nice! Got text confirmation. Pick up was fast and easy. Location was right off highway. Drop off at drop box couldn’t be more convenient. Drop off paperwork was clear and easy to understand. I’ve rented before, but this was the simplest rent I’ve done.

Steve U. on

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Ernest O. on

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Great crew at Hardhat Gear! I had heavy woodwork tools to move, they helped me select the most economical trailer for the job. Had several choices good selection!

Kelvin V. on

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DAN S. on

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Not require 500 questions at check in when closed. After a very long day and very tired last thig I wanted to do was stand in the middle of a dark paking lot taking pictures of every inch of the equipment. I had taken some already and It wouldn't let me use them, the stupid web site required I take the pictures only when asked to. It was a major hassle!

Zechariah Y. on

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Larry E. on

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Good experience...

Chris D. on

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mark E. on

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Randall was incredibly helpful and eager to answer any questions we had.

Eric C. on

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Hard Hat Gear is an excellent company and has come to the last minute rescue for me multiple times now.

Jesse S. on

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Having dealt with Hard Hat for years making other purchases.. I just like the people and the vibe here. Very down home and local feeling and people who really know what they are talking about.

Kerri S. on

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We rented a 10ft truck from this location to drive to Leavenworth Ks & return to a different location the next day. There were no other 10ft trucks available close to him so decided we would drive it there & back as this would save us from having to take separate vehicles for the drive back. I made the reservations by phone ahead of time to be picked up by mobile pick up as we needed to be on the road earlier than they opened. As I was trying to check-in online it kept saying I had to wait till they opened. I called Uhaul & was told there was not a key available for the size truck we needed in the lockbox & would have to wait or they could give me a bigger truck at no extra charge. We did not want a bigger truck because of the distance we would be driving it. So, we waited 30 minutes til the place opened. We explained about there not being a key for the truck we needed in the lockbox. Because of this, we had to still check-in & go thru the whole process in the store, taking another 30 minutes. Then she couldn't seem to understand why we were picking it up in Ozark & driving it to Leavenworth & once we were back dropping it off at another location....my question is, why does this matter? This is literally the point of a one-way truck.....is it not? Also, this is the exact reason for making the reservation ahead of time....So one hour after our planned time to leave we were finally on the road. The truck itself was fine, it drove good & was clean. Hopefully won't have to rent a Uhaul anytime soon & won't be doing it at this location.

George I. on

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harry S. on

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Merrill B. on

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Drop off day did not correspond with the drop off locations day ! Thought I was a day early, when in fact, I was an hour or so late !

Darek L. on

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The gentleman that assisted me with checking out the rental vehicle was quite kind and courteous. He made sure I knew where the dropbox was located. Only complaint, WiFi not working. I could have checked the rental vehicle in via online or the app. Others, great experience.

JIM G. on

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Michael S. on

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Staff was unfriendly and rude. Staff was unprofessional complaining about other staff members.

Kathy C. on

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Glen J. on

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RONALD R. on

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you do not give enough mileage FROM pick-up to a storage unit from unit to house and to drop off point with no side trips

PAUL S. on

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Very professional and friendly!

Larry B. on

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Exceptional people; exceptional vehicle.

JOHN Z. on

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Everything was as expected for U-HAUL. I have used U-HAUL many times and am very pleased with their service.

martin R. on

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Jeffrey K. on

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pat S. on

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Robert R. on

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jane G. on

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Darrin S. on

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