Customer Reviews for Hard Hat Gear
(U-Haul Neighborhood Dealer)

874 reviews

6271 N 21st St   Ozark, MO 65721

(417) 485-0113

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 485-0113

6271 N 21st St
Ozark, MO 65721

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Taylor D. 
Rating:
5.0

Well staffed

EARL L. 
Rating:
5.0

Customer did not leave a comment.

MARCIA E. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Glad you had the moving blankets

Lynn L. 
Rating:
5.0

I felt this location was lacking nothing. Joshua was very helpful. He spoke well and was well informed too. Made my experience hassle free and was even kind enough to walk me out to my rental and check it over with me ensuring my trailer lights were working properly so that I was safe on my journeys. I use U-Haul a lot and when it's this easy it makes it all the more enjoyable. Thanks and God bless.

ADAM E. 
Rating:
4.0

Customer did not leave a comment.

PAUL T. 
Rating:
4.0

Right turn signal was broken

Robert M. 
Rating:
5.0

service is great. Used this location twice recently.

David P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

Allow your customers to drop off your trucks were they are moving without charging them a $200.00 drop off fee.

MICHAEL G. 
Rating:
5.0

Easy and efficient to drop off the truck. Thank You!

David P. 
Rating:
1.0

It isn't common knowledge that “neighborhood dealers” have a different contract to sign than uhaul. I have rented many U-Hauls before and never had issues dropping the van off at another location. That should have been made very clear that the van I rented was an In town rental only and that it could only be returned to the same location. Not only did this cost me more money to drive the van back to the location it came from but I had to cancel appointments as well to accommodate for the error. As a customer, I couldn't possibly have known that the contracts I sign to rent from a dealer vs. uhaul are different. It was very inconvenient for me all the way around and I will never use another neighborhood dealer again. It's a headache, and creates more issues than needed. This is not my first experience with a neighborhood dealer and every experience has been terrible. I prefer directly from uhaul company itself because it's straight to the point and nothing is hidden. Everything is made crystal clear upon contract signing to take the truck or van.

ANGEL L. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Very friendly and made the process very simple.

Mary D. 
Rating:
4.0

Customer did not leave a comment.

MAXIMILIAN R. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Nothing to improve.

GAIL C. 
Rating:
5.0

Easy to find & friendly staff.

Trey G. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Amazing staff, friendly service!!!

TIMOTHY B. 
Rating:
5.0

Very professional & friendly staff! Thank you

GREG T. 
Rating:
5.0

Customer did not leave a comment.

Sheila G. 
Rating:
4.0

Customer did not leave a comment.

Donna R. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Good overall experience from customer service and assistance, to rental equipment. Will use again as need arises.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

We were informed that the car hauler had a winch as we were moving a 1954 Chevy that didn't run. I had to go purchase a $80.00 electric winch to load the car. It was a specific question that was stressed about the importance of a winch. Besides that our experience was great.

Cecil L. 
Rating:
5.0

Quick & convenient!

Tammy D. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Great location to rent from. The perfect help I needed.

THOMAS B. 
Rating:
3.0

I was told on the phone one price which was around 350 but when I got there it was 430. Big difference!! It was already a lot to pay in the first place and then to get hit with hidden fees. And you know you have us bc we have to have a truck and who can you call last minute 🤷🏼‍♀️

JOEY B. 
Rating:
4.0

My final bill was not correct I was charged for miles that I did not use

robert Z. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

They know what they are doing and I could not have ask for better customer service, speed and availability. Great Job!

diana K. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Tammy T. 
Rating:
5.0

Customer did not leave a comment.

Gail C. 
Rating:
4.0

The truck had a big issue with the front tire, bad, bad vibration. Took it to service location in Springfield M O on Gelnstone Ave. Ben the service tech and others were outstanding

David M. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE S. 
Rating:
5.0

As always there when I needed them!

Mark S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

elisa M. 
Rating:
5.0

Customer did not leave a comment.

Stephen A. 
Rating:
4.0

Super nice guy assisted me.

William H. 
Rating:
5.0

Customer did not leave a comment.

Ralph S. 
Rating:
5.0

Thank you for all the help!

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Aaron R. 
Rating:
5.0

Customer did not leave a comment.

ROY H. 
Rating:
5.0

Customer did not leave a comment.

larry S. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Both the owner and staff of employees at this location represent UHaul in a very rofessional and favorable way while also taking care of customers promptly. I was very satisfied with my experience there.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Eddie H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
5.0

Customer did not leave a comment.

EMILY F. 
Rating:
5.0

very friendly efficient staff ... thanks !

GREG T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Larry was awesome, he made everything happen.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

KERRY V. 
Rating:
3.0

Don't wait until less then 24 hours to let the person know where to pick up the vehicle, the girl at the desk at Hard Hat was awesome, very friend, informative. The person who called me was rude when I told her moving was stressful enough with out waiting until the last minute to make arrangements. The truck was clean and was larger then what I was going to get because they didn't have any 15 foot, so that worked out nicely. The truck had Arizona license plates and no doubt was time to retire it, I'm sure it had a lot of miles. It served the purpose thank God I was only moving 14 miles because I don't think it has many miles left. All in all was ok experience. But could definitely Improve their services.

TANCY W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

RYAN T. 
Rating:
5.0

Very helpful and kind people!

ROY H. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Change the cash policy.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Sherri P. 
Rating:
4.0

Customer did not leave a comment.

Cortnie T. 
Rating:
5.0

Only negative is the unavailability of a dolly - I reserved a dolly but the location did not have an available dolly.

James C. 
Rating:
5.0

Customer did not leave a comment.

LOIS R. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Jesse B. 
Rating:
5.0

Very quick and friendly service. I prepaid online and was in and out in a very short time.

John R. 
Rating:
5.0

Customer did not leave a comment.

Bryan J. 
Rating:
5.0

Customer did not leave a comment.

COREY S. 
Rating:
5.0

Customer did not leave a comment.

selwyn P. 
Rating:
5.0

Ramp was too short. Could not load heavy furniture.

Ed R. 
Rating:
5.0

It was a smooth experience. Staff is friendly and responsive. Recommended.

Caleb C. 
Rating:
5.0

Very friendly/helpful staff for a first time Uhaul user. So glad that I picked them to work with.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Bridget F. 
Rating:
5.0

Customer did not leave a comment.

JOHN Q. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer service to online reservations to questions answered was incredible! There equipment was top notch clean new ! Car transport as well very easy to use ! Gas was only 18.00 dollars for 100 miles ! That was loading unloading plus delivering truck back ! I recommend uhaul ! For a safe secured and happy successful move !!! Thank you uhaul employees and Grace! Thank you!

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

Curtis W. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
4.0

Customer did not leave a comment.

SHELBY L. 
Rating:
5.0

Customer did not leave a comment.

ALICIA P. 
Rating:
5.0

Booked a 5x8 trailer online. It ready when I arrived and the checkout was fast and efficient. The service representative assisted with hookup and light function check. It took less than 10 minutes and I was heading out the driveway.

John R. 
Rating:
5.0

Customer did not leave a comment.

kathy W. 
No reviews have been submitted for this location.

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