Customer did not leave a comment.Kelsey S.
Hardin County Truck and Trailer
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JULIA B.
Customer did not leave a comment.Samantha H.
Great customer service.JENNIFER E.
I had an excellent experience, I would not change anything.BRIAN F.
Customer did not leave a comment.Sherri P.
Just closed to early to pick up from location, had to wait an extra day.AULDEN P.
Customer did not leave a comment.Tim A.
Customer did not leave a comment.MICAH T.
Customer did not leave a comment.Rachael C.
Customer did not leave a comment.Kirk M.
Customer did not leave a comment.Micah T.
Customer did not leave a comment.MICHAEL R.
I had a confirmed reservation at 11: 00 am but there was no truck until 12:30 amRonald K.
Friendly staffMicah T.
Customer did not leave a comment.Eugene S.
Customer did not leave a comment.Wesley C.
Customer did not leave a comment.Rodney R.
Had exactly what I needed, friendly staff, great service, will use again if needed.Donald R.
Easy after hours drop off. Nice lot with easy to find drop box.Charles D.
Customer did not leave a comment.GREGORY H.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.Amanda H.
The 20ft box truck I rented when you would stop the engine would race up had to keep putting it in neutral to keep from being moving forward needs to be fixed thank youDONALD D.
First thing is quit charging someone extra mileage when they returned the U-Haul to the location that was selected and the second would be quit charging me for fuel when it had more in it when I returned it then it had when I picked it upBobby P.
The truck did not run well. The engine raced and lurched and was hard to hold back. Needs work.Ferrell A.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Ronald N.
Excellent customer service/interactionJason B.
Reception and pickup process was effortless.Robert F.
Customer service at this location was outstanding!!!Steven T.
Awesome customer service! They went above and beyond to make our long road trip comfortable.EVERETT R.
I received prompt and courteous service at this location!SUSAN ALIPIO M.
Great customer service. And efficient. Will recommend this to anyone I come across.Teresa P.
Customer did not leave a comment.Marjorie B.
Used the app to get the truck key from the lockbox.Tommy R.
Customer did not leave a comment.Billie G.
Shocks were rough.Ruth C.
If you online check-in it went super smooth. People were friendly.ronald K.
Customer did not leave a comment.Lindsay C.
Great customer service very friendly peopleCraig P.
Locks that are easier to use. It has been a nightmareHarold B.
Customer did not leave a comment.Michael M.
Amazing service!Jordan H.
It obviously is not under your control as a company, but the entrance to the lot is in very poor condition. i.e. excessive potholes of substantial size, as well as gravel.faizan M.
Tell the truth to customerTina C.
Clerk gave me the envelope that has the information about the free storage also she said if 1800gouhaul number and said if the did not help me to call her back which is what expect from customer serviceTINA C.
The trailer had bags tied to the rail on the left side and the floor wasn't swept out. I have always had a great experience when renting equipment. I will always continue to use U-Haul for services.Gary T.
The lady that helped me was very friendly.Stephanie C.
Very friendly and helpful. Limited inventory.Robert A.
It took two hours to rent the truck and another hour to return it. Your computer rental didn't work and to make up for ALL that hassle you give me a gift certificate for future rentals! Like I'm ever going to rent from you againpaul D.
Ramps should be available with all trucks big and smallRichard R.
Customer did not leave a comment.Alexandra A.
Cheaper rental or military discount offers for in town movesAngelique M.
in and out. hooked me up. extremely smooth process.Steven W.
Customer did not leave a comment.Michael J.
Very friendly and professional!Jocelyn H.
I can't think of anything. I will always use this location for my U-Haul needs.Robert H.
nothing. everything was greatThomas N.
There isn't anything wrong with the location, it's with U-haul as a whole. It took a long to get my it because I had no idea what to do. I also didn't know I had to fill out any info after returning it. I returned it an hour before the time. And of course later on, I get a text about having to do a verification. I had been home and I just moved, if you want someone to do a verification at the end. Tell them at the beginning, so they know.Jillian G.
Awesome place!!Janelle S.
I was very impressed with the ease of getting the rental even when the location was closed. I rented the truck on a Sunday. This location was closed but in just a few easy steps, I was able to retrieve the keys to the UHaul and be on my way. Returning it was even easier. I just dropped the key in the box and was on my way. Thanks UHaul.Lois M.
Customer did not leave a comment.William Timothy M.
Customer did not leave a comment.Rita S.
Was very friendly and helpfulRobert S.
I rented a 20 foot truck and got a twenty six for the same piece, that was awesome cause a 20 footer would have been to small, also had a blowout on the trailer hauling my vehicle and they showed up within 20/30 min which was great cause I lost little down time and had a group waiting for me to unload, did not skip its beat,,,??????????Jose B.
Awesome service!!Janelle S.
The ladies there were very nice and helpful. I'd definitely go back.Johnnie M.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.Brien Y.
Customer did not leave a comment.Mary F.
Friendly staff and super helpful.Daryl J.
Customer did not leave a comment.Kevin C.
Very helpful and accommodating!Marilyn S.
The lady that helped me was awesomeLee F.
Customer did not leave a comment.Robert G.
It was great. The van was ready when I arrived. Quick and easy to get it and leave. No problems.Jenny P.
Customer did not leave a comment.Micheal N.
This was the BEST experience EVER! The staff made rental pleasant and efficient. I love them!Elizabeth J.
Customer did not leave a comment.Stephanie S.
The representative had a lot of trouble with the UHaul software so I delayed my check in.Michael H.
Truck was dirty and previous customer hadn't swept out. Owner of truck rental were very nice and cleaned it right there before I left.Jason B.
Dropped off on holiday so no one was there. Would be helpful to have a sign where to drop off but overall good experience. Sent me a receipt first thing following day.Luke L.
Customer did not leave a comment.Jamie T.
Dropped off after hours. The Car Dolly that I rented worked great..Mark R.
Perfect, wouldn't change anything. Staff friendly, professional, and highly proficient. Their pick up area is great. Plenty of clearance to back up to trailers. I picked up 8 5x8 trailers at various locations around Elizabethtown KY the past 6 weeks and this is by far the best dealer.Stephen K.
There was a U-HAUL location drop off not even a mile from where I moved. So I had to pay for extra mileage, ridiculousAngela S.
Customer did not leave a comment.Don E.
Choose moving helpers carefully. The helpers we booked to load the truck never showed up, and cursed me when they finally answered the phone. Their replacements were outstanding, but the helpers who unloaded were four hours late. They moved so slow we had to pay an extra $47.50 in cash.Richard W.
Excellent staffStuart U.
Dropped off and left key in box.Amanda S.
Customer did not leave a comment.BRIAN G.
Customer did not leave a comment.arnando P.
The local location was great. Before I used the truck, I called the place and the woman who helped me was knowledgeable and nice. The truck was easy to locate and identify. This was my first time using UHaul, so I didn't realize the pickup would require so many steps of verification. It definitely makes sense why, especially since I was a first- timer. The customer service agent from UHaul support was very kind and patient while I tried to get all the things needed for this part. I just wish I knew beforehand what I would have needed and that it could take some time to complete the pickup process. Other things to note: A manual was left in the car. The preexisting damages were all marked. There were stickers with helpful tips here and there (like what gas to use or the number to a mover company with same-day service). The price wasn't terrible either and I was surprised how much could actually fit in a 10ft truck. The mobile pickup option provided clear steps and helpful info to answer FAQs along the way. If I needed more help (I did) the CS number was on the website and the wait to get to an agent was not long (two phone tree selections and I was talking to someone). Overall, it was a positive experience.Gabriela G.
Nothing, everything was perfect for me.Charles V.
We were very pleased with the service we received at this location, everyone was really nice. The lady ( sorry can't remember name) has great customer service skills and was knowledgeable about the sizes of the trailers. She wished us a safe trip, got hooked up and were on our way! Thank you for a good experience!Cynthia P.
Horrible experience wasted a lot of time and money, the locations where fine but the representatives from uhaul screwed me overLacie C.
I reserved a truck at the Sonora, KY location for Friday, 8:00 a.m. Someone from that location called on Thursday to tell me that they did not have the size truck I reserved. They found the size truck at the location in Upton, KY. But they opened at 9:00 a.m. So Friday morning, I arrived at the Upton location. After sitting there for 45 minutes because no one was there I called the Sonora location and they gave me an 800 number to call which I was on hold for 1/2 hour the first time. I hung the phone up and called again and was on hold another 15 minutes. The person that answered the phone was very helpful. The number for the Upton location had been disconnected so she found another truck in Elizabethtown, KY which was 1/2 hour from where I was. This whole day was set back over a couple hours, which I was not happy about since I had to pay helpers another couple hours. U-haul did give a $50 reservation refund.Carol K.
Wish I had got the run around far as pick up location. And the ass hole at hardin truck. Other then that . I'll use yall again. Very clean very dependable trucks. And very nice when I called u haul . Thank you to the rep that work with me so I could get the truck.Jeffrey H.
Customer did not leave a comment.Larry S.