Customer Reviews for Hardin County Truck and Trailer
(U-Haul Neighborhood Dealer)

135 reviews

102 Magnet Dr   Elizabethtown, KY 42701

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/20/2021 - 4/30/2022: Closed

Services at this Location:

Contact Us

102 Magnet Dr
Elizabethtown, KY 42701

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/20/2021 - 4/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

JAMES I. 
Rating:
4.0

App check in / out is crap. Never want to use that again, miserable.

Robert S. 
Rating:
3.0

Google maps takes you to the wrong location

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

UHaul is a small part of this company's business, so they aren't just set up for UHaul customers, but they're perfectly nice and helpful!

John M. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

DANNY R. 
Rating:
3.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Ethan was very professional and courteous

MITCHELL S. 
Rating:
3.0

My reservation was moved here to a different city and I wasn't even notified. If I hadn't called on my way to pick up the truck, I would have no clue. As it is, the switch easily set me back by nearly an hour.

BRAD DAVID F. 
Rating:
3.0

No issues with drop off but can never get anyone to look at complaint or call me back with any type of solution or attempt

Steven G. 
Rating:
5.0

Customer did not leave a comment.

DANNY P. 
Rating:
5.0

Excellent service

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
1.0

Make sure there is fuel in the trucks. The woman told us that our truck had a 1/4 tank of gas. The paperwork said it was over a 1/4 tank but when I pulled out of the lot I had to stop and take a picture of the dash because a light came on saying I had 34 miles to empty. I had to put gas in the truck just to use it and when I returned it. Not right at all.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

FRANK E. 
Rating:
1.0

He's very disappointed with the services. The equipment they gave me did not work I asked for my money back they didn't give it back to me. I paid for the insurance and the truck got stuck I had to pay $125 for a tow truck and they didn't reimburse me. I will never use U-Haul again y'all can go suck an egg. Don't make me pay for the dang insurance you better as well pay me back if I have to use it. Well U-Haul owes me $125 for getting the truck stuck and having to get it on towed for the insurance and also $10 for giving me a nonworking piece of equipment that was useless to us.

Nicholas G. 
Rating:
5.0

graet service well maintained truck. will let all my customer know about this location

PAUL D. 
Rating:
5.0

These people were well experienced and helpful

BRENDA C. 
Rating:
5.0

Everything went extremely well. Great help from the people here couple days before pick up. Great experience

John S. 
Rating:
4.0

Customer did not leave a comment.

Kelsey S. 
Rating:
5.0

Customer did not leave a comment.

JULIA B. 
Rating:
4.0

Customer did not leave a comment.

Samantha H. 
Rating:
5.0

Great customer service.

JENNIFER E. 
Rating:
5.0

I had an excellent experience, I would not change anything.

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

Sherri P. 
Rating:
3.0

Just closed to early to pick up from location, had to wait an extra day.

AULDEN P. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Customer did not leave a comment.

MICAH T. 
Rating:
4.0

Customer did not leave a comment.

Rachael C. 
Rating:
5.0

Customer did not leave a comment.

Kirk M. 
Rating:
5.0

Customer did not leave a comment.

Micah T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
3.0

I had a confirmed reservation at 11: 00 am but there was no truck until 12:30 am

Ronald K. 
Rating:
5.0

Friendly staff

Micah T. 
Rating:
5.0

Customer did not leave a comment.

Eugene S. 
Rating:
5.0

Customer did not leave a comment.

Wesley C. 
Rating:
5.0

Customer did not leave a comment.

Rodney R. 
Rating:
5.0

Had exactly what I needed, friendly staff, great service, will use again if needed.

Donald R. 
Rating:
5.0

Easy after hours drop off. Nice lot with easy to find drop box.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

The 20ft box truck I rented when you would stop the engine would race up had to keep putting it in neutral to keep from being moving forward needs to be fixed thank you

DONALD D. 
Rating:
1.0

First thing is quit charging someone extra mileage when they returned the U-Haul to the location that was selected and the second would be quit charging me for fuel when it had more in it when I returned it then it had when I picked it up

Bobby P. 
Rating:
3.0

The truck did not run well. The engine raced and lurched and was hard to hold back. Needs work.

Ferrell A. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Ronald N. 
Rating:
5.0

Excellent customer service/interaction

Jason B. 
Rating:
5.0

Reception and pickup process was effortless.

Robert F. 
Rating:
5.0

Customer service at this location was outstanding!!!

Steven T. 
Rating:
5.0

Awesome customer service! They went above and beyond to make our long road trip comfortable.

EVERETT R. 
Rating:
5.0

I received prompt and courteous service at this location!

SUSAN ALIPIO M. 
Rating:
5.0

Great customer service. And efficient. Will recommend this to anyone I come across.

Teresa P. 
Rating:
4.0

Customer did not leave a comment.

Marjorie B. 
Rating:
5.0

Used the app to get the truck key from the lockbox.

Tommy R. 
Rating:
4.0

Customer did not leave a comment.

Billie G. 
Rating:
5.0

Shocks were rough.

Ruth C. 
Rating:
5.0

If you online check-in it went super smooth. People were friendly.

ronald K. 
Rating:
5.0

Customer did not leave a comment.

Lindsay C. 
Rating:
5.0

Great customer service very friendly people

Craig P. 
Rating:
1.0

Locks that are easier to use. It has been a nightmare

Harold B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Amazing service!

Jordan H. 
Rating:
4.0

It obviously is not under your control as a company, but the entrance to the lot is in very poor condition. i.e. excessive potholes of substantial size, as well as gravel.

faizan M. 
Rating:
5.0

Tell the truth to customer

Tina C. 
Rating:
5.0

Clerk gave me the envelope that has the information about the free storage also she said if 1800gouhaul number and said if the did not help me to call her back which is what expect from customer service

TINA C. 
Rating:
5.0

The trailer had bags tied to the rail on the left side and the floor wasn't swept out. I have always had a great experience when renting equipment. I will always continue to use U-Haul for services.

Gary T. 
Rating:
5.0

The lady that helped me was very friendly.

Stephanie C. 
Rating:
5.0

Very friendly and helpful. Limited inventory.

Robert A. 
Rating:
1.0

It took two hours to rent the truck and another hour to return it. Your computer rental didn't work and to make up for ALL that hassle you give me a gift certificate for future rentals! Like I'm ever going to rent from you again

paul D. 
Rating:
5.0

Ramps should be available with all trucks big and small

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Alexandra A. 
Rating:
5.0

Cheaper rental or military discount offers for in town moves

Angelique M. 
Rating:
5.0

in and out. hooked me up. extremely smooth process.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Very friendly and professional!

Jocelyn H. 
Rating:
5.0

I can't think of anything. I will always use this location for my U-Haul needs.

Robert H. 
Rating:
5.0

nothing. everything was great

Thomas N. 
Rating:
3.0

There isn't anything wrong with the location, it's with U-haul as a whole. It took a long to get my it because I had no idea what to do. I also didn't know I had to fill out any info after returning it. I returned it an hour before the time. And of course later on, I get a text about having to do a verification. I had been home and I just moved, if you want someone to do a verification at the end. Tell them at the beginning, so they know.

Jillian G. 
Rating:
5.0

Awesome place!!

Janelle S. 
Rating:
5.0

I was very impressed with the ease of getting the rental even when the location was closed. I rented the truck on a Sunday. This location was closed but in just a few easy steps, I was able to retrieve the keys to the UHaul and be on my way. Returning it was even easier. I just dropped the key in the box and was on my way. Thanks UHaul.

Lois M. 
Rating:
4.0

Customer did not leave a comment.

William Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Rita S. 
Rating:
5.0

Was very friendly and helpful

Robert S. 
Rating:
5.0

I rented a 20 foot truck and got a twenty six for the same piece, that was awesome cause a 20 footer would have been to small, also had a blowout on the trailer hauling my vehicle and they showed up within 20/30 min which was great cause I lost little down time and had a group waiting for me to unload, did not skip its beat,,,??????????

Jose B. 
Rating:
5.0

Awesome service!!

Janelle S. 
Rating:
5.0

The ladies there were very nice and helpful. I'd definitely go back.

Johnnie M. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
4.0

Customer did not leave a comment.

Brien Y. 
Rating:
4.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

Friendly staff and super helpful.

Daryl J. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Very helpful and accommodating!

Marilyn S. 
Rating:
5.0

The lady that helped me was awesome

Lee F. 
No reviews have been submitted for this location.

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