Customer Reviews for Hardware Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hardware Mart

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Briana T. on

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I emailed your customer service regarding my experience. I would like to be called. I am not pleased with how my rental was handled. I was only give 103 miles for my trip yet the distance from my home to the new location was 108 miles. This doesn't even take into consideration the drive to the facility to return the vehicle which added even more mileage. There was a detour on the freeway which added ever more mileage. I was told when I called customer service that my address was irrelevant. Mileage is calculated from the Uhaul pickup location to my destination. Doesn't it make sense that after I picked it up I would have to go get my things?? I was also told I could turn the vehicle in any time on Saturday when in fact it was due at 8:30 which caused me to again be charged! I feel like I was stolen from. I won't use Uhaul again. When I called to speak to a supervisor, I was told that was not an option. Sad service.

Gary S. on

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Kyle B. on

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Didn't have the vehicle tow that was guaranteed. Tires were bald and had a blowout on I35.

Lisa r s. on

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Thanks for the prompt electronic receipt!

DIANA H. on

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Rhonda T. on

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Dennis S. on

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Very friendly and helpful

DENNY R. on

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JEREMY H. on

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billie c. on

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Misty R. on

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Brenda R. on

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CHARLES R. on

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Make sure the billing is correct.

KYLE B. on

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Very helpful in making schedule work with equipment I needed.

allan b. on

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Truck had not been swept out - sand and dirt in cargo area. Person I dealt with was friendly and most helpful.

donald b. on

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Herb T. on

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Tell them not to go there BEWARE

bill h. on

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JEFFREY C. on

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No one told me that all the locations throughout the United States would be closing at noon on Christmas Eve. The Plano store told me that I had until 6 o'clock to turn in the trailer. I turned it in at 4:30 on Christmas Eve, and there was no one there because they had closed at noon I called the 800 number because I could not get into the website with my access number of 80883885 Cobb. I have been told that I would be responsible for the trailer until it was physically checked in. However this was impossible because everything closes at 9. The trailer would not be my responsibility because I had taken into location. She put my mind at ease, thank God I did not have to wait 3 days for someone to tell me that. THANK YOU JOY!!!

CORY T. on

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Everyone I needed to talk to to help me with this experience was amazing and helpful. My biggest concern is moving to an unknown place (especially in a small town where the stores are small and so are the roads to park) and the hours was not the same as said on the internet. So when I went to drop off my truck and trailer still attached, I was concerned to park it due to no room. I was either leaving the trailer in the street or blocking some doors. Driveway, and trash. On the other hand it all worked out in the end and they took care of it on the morning. It was a weight taken off of my shoulders.

Larry D. on

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DON K. on

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Service was friendly and quick!

Justin B. on

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bart b. on

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could not ask for better

GAIL S. on

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Give them the correct equipment/car trailer, so that it does not break, and your customer would not be left stranded on the side of the road for 6 hours, with a infant in 105 degree heat!!!!!!!!!!!!!!!!

Wendy S. on

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JACK G. on

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The fuel gauge registered about 3/8 full, looking on my ticket the person handling it had marked through the 3/8 and marked between 5/8 and 3/4 (which was wrong). To make a long story short, it cost at least 15 extra gallons. It took about 35 gallons to go 140 miles?

John A C. on

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It was not a good location. It was off the beaten path and if I had not a GPS, I wouldn't have found it.

MICHAEL H. on

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Your Whitewright , Texas Uhaul vendor/rep is great. Friendly, helpful and courteous. Steve and his crew are a great asset for Uhaul. Mike Haller 214-728-3353

EDWARD D. on

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Excellent! Brian and Steve are class acts and extremely helpful. No reason to rent a U-Haul from anywhere else.

Phillip C. on

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Thomas L. on

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will always use this location over that of Bells, TX. Bells POC didn't show up at appointment time.

HECTOR V. on

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Lauren G. on

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The trailer was in great condition and well kept.

anthony b. on

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Tifni N. on

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Hamid B. on

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bring your equipment here... super friendly and helpful

Thomas H. on

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SAM G. on

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DONNA L. on

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WAYNE D. on

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SHELLY S. on

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Daniel H. on

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Nothing at this time service was speedy and associates were friendly, The only concern was that I think your personnel should maintain and test drive your trucks more often, in order for the customer to have a safer move, our particular truck had some front end alignment issues and accelerated when braking, it was dangerous on a couple of occasions.

LAURA T. on

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Brian k. on

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BETH W. on

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I reserved a 17ft truck approximately 3 wks prior, the day of before pickup I was offered a larger vehicle for the same price, picked up the vehicle which must have been the wrong vehicle, when I arrived at destination it showed I had travelled 3800 mile in 24 hrs, plus it was a 26 ft vehicle. Wasnt really comfortable driving a 26ft compared to what I had reserved,but what do you do? It wasn't the place where I rented it from it was Uhaul hadn't furnished them with the vehicle I had reserved.

SCOTT M. on

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CHARLES W. on

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WAYNE D. on

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DEBBIE C. on

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ROGER E. on

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Be able to pick up a truck easier there

NANCY P. on

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