Excellent service of Ms Ann ( Employee )Ejaj C.
Customer Reviews for Hardys General Supply & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman working was extremely friendly and helpful.Michael B.
The employee there stayed an hour after her shift to assist me bc my phone died and the app would not work on my friend's phone. If not for her I wouldnt have been able to rent the truck.NORMAN B.
The place was a bit hard to find, hidden by some trees if you weren't looking closely. Maps app takes you 0.2 miles beyond actual business. Very tricky to back into drop off location. Th woman working there was rude & not helpfulJOHN H.
Young lady who took care of my rental was awesome! She brightened my day!Elaine J.
Customer did not leave a comment.Jane A.
Customer did not leave a comment.Ian F.
Customer did not leave a comment.Theresa W.
Customer did not leave a comment.KAREN T.
Customer did not leave a comment.JAMES W.
Muy Amable la sra. Que nos atendiÃ³.Juan B.
Customer did not leave a comment.KEN K.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.larry J.
Customer did not leave a comment.Lindsey L.
My only suggestion is to have a 24-hour contact number to call the specific location regarding the rental you are using.Karen M.
Cust ser rep was the rudest person i have talked to in a long time. Very deaming and complained i had dropped the trl in the wrong location. Wanted me to come and move it. I tried to explain my 50 ft m h was to big to maneuver around her lot. She said several times this is not the way we do things down here. This despite she had numerous trucks and vans with hitches that could. Have moved it. I apologized several times but she just kept talking over me. Believe me i will never use or recommended u haul to ANYONE ever. Al SharpALLEN S.
Customer did not leave a comment.David B.
Simple courteous experienceJim N.
Customer did not leave a comment.Jesus C.
Customer did not leave a comment.Cheryl K.
Customer did not leave a comment.Charles K.
The location is convenient, staff is friendly, helpful and efficientKaren M.
Customer did not leave a comment.VICTOR L.
Customer did not leave a comment.Marvin K.
Double check truck closerCharls H.
I reserved a 15 foot truck and car dolly 3 weeks in advance. Key word here is RESERVE. That to me means you are guarantee a truck. A lot depends on getting a truck. Hotel reservations were made. People hired to help you move and most of all people moving in the next day. So you can imagine my disbelief and when I reveived a phone call the day before that they didnt have a truck for me and oh well too bad for us. ABSOLUTELY no concern for me being upset and employee quickly got rude with my husband telling him he was the one being rude and hung up on him. He then went to the location very upset. She then had more unnecessary words and kicked him out. But when threatened with calling corporate 1 0 mins later she suddenly found a truck. Come to find out there were plenty of trucks in that area that were available. It made for a VERY stressful morning. So I truly dont know what that stunt was all about. Not sure if I would ever chance reserving from U Haul again.Donna P.
Parking lot is totally unacceptable. I am not a cdl driver. I was forced to back a 20ft truck with 12 foot trailer into a completely unsafe area with no experience. No uhaul staff their to assist. Woman in office did try to help but it is not acceptable return facility would love a call back from management to discuss. Since no phones are ever answered and wait times are ridiculousKEITH W.
Customer did not leave a comment.RICHARD H.
Customer did not leave a comment.ROBERTO A.
Trailer should have been swept. Debris on bed.Robert K.
Customer did not leave a comment.MICHAEL S.
This was also very helpful and professional location with excellent service nothing more needs to be done.Robles E.
Customer did not leave a comment.CARMEN R.
Customer did not leave a comment.John R.
Customer did not leave a comment.Adam M.
Customer did not leave a comment.Christine S.
Customer did not leave a comment.RONALD R.
Customer did not leave a comment.Wanda C.
Two different employees had very little knowledge how to perform their dutys as U-Haul employeesHarry F.
Customer did not leave a comment.Lela M.
Customer did not leave a comment.Craig W.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Beverly C.
Quick drop off Spoke English and was pleasantAngelo G.
The trailer we rented wasn't the best choice for putting a Prius on. The front fender got scratched and bent, we had to put a wedge behind the front wheels when taking it off the trailer to raise the front end so as to not do further damage to my Mothers new car. Just a recommendation so this doesn't happen to other customers.kIM W.
Kind of in an out of way place! A friend told me about it or I wouldn't have know it. Good people!Arch R.
There was a bit of a weird smell in the cab.Nathanial A.
Customer did not leave a comment.allan S.
Customer did not leave a comment.John N.
They have trouble with computer service. Not enough knowledge of their system. Office messy and not well organized. The ball was to loose and the chains were too long.Edward N.
Customer did not leave a comment.tim S.
Truck leaked from rain. Soaked my TV set. Glad I have insurance,Scott Y.
I did not rent a truck. Someone else did, and my phone number and my email address somehow ended up on that person's contract. This is the third time this has happened in the past year since I moved to Sebring in April 2019.LINVAL F.
I got stuck in sand and had paid for insurance but they said I had to play four someone to pull me out. This cost me more than 3 times the price of the truck rental. ??LINDA R.
This is the first time we have rented a U-Haul truck and the staff at Hardy's were very knowledgeable and helpful. They thoroughly explained everything and were very nice. As our belongings were moved into storage units, we will need to rent another truck once we close on our new home, and we plan on coming back to Hardy's to do so.William P.
All is well , clerk very helpful.David L.
I'm not sure why you made us drive 20 miles out of the way to another town to return the equipment. We were rented it to return in Avon Park Florida you might have to drive to Sebring Florida to return itSherry W.
The first truck they tried to rent me had a check engine light on and a tire pressure sensor problem. The truck I ended up with had significantly more body damage than was indicated on the paperwork Also it took about 45 minutes to get the vehicle even though I completed everything in advance. And lastly the time indicated in my contract was 3pm but i didn't even get the vehicle until 4 pm. What a hasslePhillip A.
I was over charged and was promised a price adjustment and never received it. The vehicle was not full when I picked it up and I had to through out the trash that was left in it from the previous user. I call in about the refund and was denied by the accounting office. They stated that there was no adjustment noted on the account.timothy T.
Customer did not leave a comment.LINDA R.
Customer did not leave a comment.Eric H.
Customer did not leave a comment.Larry C.
Customer did not leave a comment.Christain C.
Nice staffJose G.
Be able to drop equipment off at any u haul place without a chargethomas B.
Customer did not leave a comment.Sharon B.
easy in and outRonald M.
Customer did not leave a comment.Craig W.
Very pleasant and helpful. Really appreciate him.Pat L.
Customer did not leave a comment.Ed D.
Employee was an older gentleman who really struggled using the computer. was there over an hour just trying to get a truck rental.Ben K.
Customer did not leave a comment.miguel M.
As a single operator, neighborhood store, the staff does very well at taking care of their customers.william Z.
Customer did not leave a comment.Shawn L.
Dropped after hours, no interaction with staff.Edward J.
I completed as much paperwork as the system would allow prior to going to pick up the trailer as my time frame was limited. Unfortunately my efforts to have everything in the system was a waste! I arrived hoping to pick up the trailer in 10 to 15 minutes. It took 50 minutes because license had to be photographed and entered and the system took an enormous amount of time to receive. The person WAITING FOR ME did not wait! I had to make another appointment to pick up items 6 hours later. Why not streamline your U-Haul system to make receiving a trailer or vehicle easier?Ron V.
Friendly service best of all, and Mia aka dog she's a lovely onePamela H.
Customer did not leave a comment.odualdo F.
Customer did not leave a comment.AMBROSE B.
Gentleman was very rude when trying to add a driver. Broke down equipment and was on the road side for 6 hours. Had to travel 45 minutes each way to get new trailer. Did not give drop off location on paperwork.Richard E.
Trailer roof leaked on right side and floor was standing in water and our cargo was wet.Lynn C.
Customer did not leave a comment.Richard H.
The truck cab reeked of cigarettes and ashes in the various dash trays. Other than that it was a good rent. ThanksKerry L.
Customer did not leave a comment.Cathy D.
Customer did not leave a comment.randal E.
Everything went very smoothly.Thomas C.
I did the all the pre check-in. And it took 45 min to get contract-computer issues,same as last yearCarl L.
I have a storage unit here, and the staff is friendly and helpful.Thomas C.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Jim N.
Customer did not leave a comment.Mark K.
Mary Ann did a great job and was very professional and courteous. Top notch!!Timothy N.
make sure the truck they ask for is available and not have to give them an alternative truck because they forgot and locked up the keys to the newer truckShanta F.
Customer did not leave a comment.Kent R.
No complaints. Tim & his staff were great & very professional.jerome M.
The gentleman checking in our drop off was funnycathern A.
Nice guy who was working hard on Christmas eve.Theodore Y.
Customer did not leave a comment.Todd C.