Customer Reviews for Hardys General Supply & Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hardys General Supply & Storage

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thomas B. on

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Be able to drop equipment off at any u haul place without a charge

Sharon B. on

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Raphael B. on

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Good,good??

Ben K. on

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Employee was an older gentleman who really struggled using the computer. was there over an hour just trying to get a truck rental.

miguel M. on

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william Z. on

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As a single operator, neighborhood store, the staff does very well at taking care of their customers.

Shawn L. on

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Edward J. on

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Dropped after hours, no interaction with staff.

Ron V. on

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I completed as much paperwork as the system would allow prior to going to pick up the trailer as my time frame was limited. Unfortunately my efforts to have everything in the system was a waste! I arrived hoping to pick up the trailer in 10 to 15 minutes. It took 50 minutes because license had to be photographed and entered and the system took an enormous amount of time to receive. The person WAITING FOR ME did not wait! I had to make another appointment to pick up items 6 hours later. Why not streamline your U-Haul system to make receiving a trailer or vehicle easier?

Pamela H. on

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Friendly service best of all, and Mia aka dog she’s a lovely one

odualdo F. on

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AMBROSE B. on

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Richard E. on

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Gentleman was very rude when trying to add a driver. Broke down equipment and was on the road side for 6 hours. Had to travel 45 minutes each way to get new trailer. Did not give drop off location on paperwork.

Lynn C. on

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Trailer roof leaked on right side and floor was standing in water and our cargo was wet.

Richard H. on

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Kerry L. on

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The truck cab reeked of cigarettes and ashes in the various dash trays. Other than that it was a good rent. Thanks

Cathy D. on

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randal E. on

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Thomas C. on

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Everything went very smoothly.

Carl L. on

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I did the all the pre check-in. And it took 45 min to get contract-computer issues,same as last year

Thomas C. on

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I have a storage unit here, and the staff is friendly and helpful.

Thomas C. on

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Jim N. on

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Mark K. on

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Timothy N. on

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Mary Ann did a great job and was very professional and courteous. Top notch!!

Shanta F. on

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make sure the truck they ask for is available and not have to give them an alternative truck because they forgot and locked up the keys to the newer truck

Kent R. on

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jerome M. on

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No complaints. Tim & his staff were great & very professional.

cathern A. on

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The gentleman checking in our drop off was funny

Theodore Y. on

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Nice guy who was working hard on Christmas eve.

Todd C. on

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Ivan C. on

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A+ Good service

Robert D. on

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Patricia M. on

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Larry W. on

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Al W. on

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Charlton D. on

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William Z. on

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Richard F. on

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The attendant on duty was unfamiliar with hitch operations (safety chain manipulation/surge brake chain details. We had to take the lead in the hook-up process.

Mariam A. on

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Bill T. on

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matthew H. on

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Daniel H. on

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Great folks to work with. Very helpful and knowledgeable recommend them highly

Joann A. on

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GREAT PERSONNEL ......LOVE THE PLACE. I STILL HAVE ANOTHER UNIT THERE. I ONLY TERMINATED THE SMALL UNIT. THANKS FOR EVERYTHING !!!!!

MAX M. on

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as expected from U Haul all was well

Loretta T. on

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Allow information for a second driver to be added to the application at the rental location - rather than it being hand written. The office is set up rather crudely. A more permanent looking set up would be more professional.

Terry F. on

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Richard W. on

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Bartolome B. on

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gerald E. on

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LOU M. on

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Lesse M. on

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TERRY D. on

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The manager Tim is not a positive for Uhaul. He has a real negative attitude problem and we will not rent equipment from this man again. He needs to read the book "How To Win Friends & Influence People."

Annemarie L. on

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Needs an alignment. Pulls to the right.

Gene T. on

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DEAN S. on

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Deborah J. on

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earnest V. on

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When I opened the Uhaul for the first time there were many insects feeding on what looked like some food.

Carl L. on

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I had rental all set online and the program wouldn't let them enter unit number and we had to enter all my info over again.was told save time register online-not true

sandra S. on

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Randy G. on

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Wm. S. on

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JIm R. on

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Ben A. on

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None.

John B. on

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Pacifico L. on

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Matthew S. on

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I was sent to this location after another location in Avon Park rented the truck that I had reserved to someone else

Robert P. on

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I was fortunate that this location accepted my return as two other local (to Sebring) locations I tried would not.

Tim R. on

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The lady (Sharon) at Hardys was friendly and very accommodating. I will use them again

mark L. on

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John C. on

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Jay B. on

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John C. on

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ANTHONY M. on

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I, Anthony Martinez, contract #,94189295 rented a u- Haul truck at Hardy's General Supply @ 5860 SchumacherRrd..Sebring,Fl,33872, where at the time I entered the location ; an elderly man named Tim made me wait approximately 30 minutes while he was on the phone, to fill out the paperwork, when there was another female representative available. I have a witness to verify. Consequently while i supplied my information, he appeared to be very rude and unfriendly. I have a witness to verify this, named Madeline Tebault. When we left the location; she asked," what's wrong with that guy " ? I replied he is just an old man. Consequently, as I was returning the truck; I shut off the truck and as I was exiting the cab i had a small cooler that had a small amount of water that spilled on to the cab floor with one closed bottle of beer. As I was out of the vehicle,and the vehicle was not running/ turned off... I opened the beer and consumed a small amount since it was very hot. At no time what so ever was any beer consumed while the vehicle was driven. I shortly got a phone call from Tim the old man that rented me the truck and he informed me that I was suspended from any future rentals because I was half drunk and that he had evidence. I tried to explain the details of what transpired and that was not beer on the cab'd floor but water and he told me he could care less and was not interested in my explanation. I am presently on prescribed medication for severe pain and under a doctors care who can verify. I also use a cane to walk. Today on 09/3017 I called the location and asked Tin to please supply a written report of the incident's allegations and evidence. He told me he was not going to give me anything and hung up on me. First of all I am requesting that any evidence regarding my alleged intoxication , that is his DUI testing certification and also a report from a Lab's chemical testing of beer on the cab's floor be supplied so that I may defend these allegations and this deformation of my character. I am 62 years old , retired law enforcement from Miami- Dade and have rented trucks from you company on many occasions over the years. I have never been so rudely treated from a racist U-Haul rep like this before. Thanks you Anthony Martinez

Dennis B. on

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perhaps this location was still getting over Irma. The office was cluttered front to back. Did not represent order or efficiency. Clerk was courteous, and accommodating. Place needed to be put back in order.

JAMES C. on

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RAY S. on

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smooth transaction

JOHN S. on

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Denise C. on

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James V. on

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Very friendly and helpful

JOHN M. on

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John S. on

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Stan B. on

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certain charges seem to be a little hjigh, such as gas at 4.38 gallon.

Wm W. on

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john M. on

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DEAN W. on

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Offer coupons for repeat customers or to get repeat customers. I have vending machines that I move around. It would be nice to get a discount sometimes. Also, I'd benefit from a lift gate. Those ramps with those heavy machines are the devil.

Bryant R. on

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The return was fast and easy. The gentleman met me as I was exiting the vehicle and inspected it very throughly.

PHILIP R. on

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STAN K. on

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Barney W. on

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The truck was a gas hog and it needs to be taken out of service for a long trip. This truck only got 6mpg on gasoline. It cost us double for gas. There's a lot of play in the steering. This was our second time renting a big truck in the past 6 weeks.The first truck was great and the one we just rented was terrible. We should have rented from penske, they have cruise control on there trucks.

Kenneth C. on

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Originally I had selected Alligator Pack and Ship in Sebring, FL to pick up my rental since they were close to my home. The lady I originally spoke to there was not very willing to help me with my order, so I ordered my truck on-line. Later, my pick-up location was changed to Hardy's General Store. When I contacted U-Haul to verify the change, I was informed that the staff at Alligator Pack & Ship claimed they were too busy handle the pick-up for me now. I share this with you to let you know that I was very disappointed with Alligator Pack & Ship. I know they had several trucks still sitting on their lot, including the size I requested, on the date of my pick-up. Otherwise, all your staff who I spoken to over the phone and the staff at Hardy's General store and at Crossville Tire & Appliance were very nice, professional and helpful. Thank you. Ken Carlisle

Susan Z. on

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Uhaul changed my pick up of my renta and the establishment closed at 3:00, PM. The gentleman there said I could drop off the key in the box if I was a little late. I was charged another day. I am not happy and contemplating a chargeback on my credit card. I am a good customer of Uhaul and will never use or recommend that place again.

Paul C. on

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CAROLYN P. on

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Great customer service. Loved dealing with this office.

RON J. on

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The owner never offered to help us to unhook the trailer or show where to park it. Also the paper work tried to charge a extra day when l was a day early. Which was corrected. The total days should not include weekends, since the locations are not open to returns.

SAMUEL G. on

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The Owner was very respectful and knowledgeable I would recommend a family memeber or a friend to this retailer.

Larry W. on

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Excellent professional operation.

Stephen B. on

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JAMES ROBERT F. on

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Harry R. on

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ANTHONY D. on

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The gentleman we dealt with, Tim, was excellent and friendly.