Truck was located at a small convenience store, trailer was supposed to be with truck according to the confirmation email I received from U-haul. Had to stand in the cashiers line while customers were being waited on behind me, trailer was located at another location, that I had to go cross town to pickup the trailer in the morning rush hour, meanwhile the moving crew was at my location on the clock waiting for the truck. As I used a moving company this delay cost me over $100 in time. Truck was dirty, had 3 water bottles in it as well as rotten food under the jump seat in a burger king bag. The cab smelled horribly bad and the dash was covered in dust. Wipers didn't wipe and headlights were pointed almost straight up in the air. Made the nighttime driving very dangerous for a 600 mile trip. The trailer was being delivered for U-haul at their request, any compensation paid to me for that was paid to the moving crew resulting in a much higher fuel cost for me to bring the trailer back. If you receive a text from U-haul asking you to deliver a trailer, you may want to decline that offer. I reached out to U-haul as well regarding the tolls I traveled through, they first said I had to pay the tolls for the trailer, then stated they would pay them when the bill came in. Based on customer service so far I think I will be getting billed for the trailer tolls and having to reach out to correct this. I was also charged a fee for the "free trailer" and told I would receive a credit for that as well as an additional $25 for the extra time it took to get the trailer. Been a week since I've been back and nothing yet on that front.
Thomas G
Customer Reviews for Harimart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cleaner U-Hauls is all the can was a mess as well as in the back
CHAD MThe truck we rented wasn't available. They charge me for the upcharge. Which us absurd since it's not my error that it wasn't returned on time. Secondly I put gas in when it was return and was still charge. The truck engine did not sound good. Needs maintenance. The passenger door felt like it didn't close properly. Was told 19.99 to rental and it cost me 120. That insane. I brought it back 2 hours early also. Just a horrible experience. Won't recommend.
Armando AOver charging on miles that I didn’t travel and the people behind the counter were rolled
Joe CEasy pickup and friendly customer service. Wouldn't want to go to any other location next time because this location was perfect.
Paulo MAll good
Nitish RNot a whole bunch. Great as usual.
Michael FGreat experience. Very friendly and helpful checking out and checking in.
JEFFREY MVery nice very helpful
Sadie CThe staff was so kind! I was going to check in and out through the app, which always gives me issues. The staff stepped in to help me and the process was then painless. This is going to be my new regular location for renting uhaul. I give the uhaul app 1 star and Hari Mart 5 stars
Chelsea TSuper kind! Very personable!
Julia HNew van and clean.the agent was very nice
Ronald EAll was exellent I got the truck the same day i needed it with no reservation. Thank you.
Angel rEverything was great at this location. Both times I've rented there the gentlemen were very pleasant.
Michael EAll good I have dropped off here before without issues
John MI was very pleased with the efficiency.
Michael EHow to actually get the key lime what a renter had to do before they get there
Elikem AI put gas on it they still stole my money . Don’t recommended
Ludgie SThey didn’t have the dollies that I added to my reservation which were a crucial need due to moving to a third floor apartment. They also tried to charge me $3 more for a gallon of gas than was indicated on the contract
ashley mThe price for the mileage was extremely high.
theresa nTruck has engine light on Truck was making weird noise while driving... It was scary noice... If you are charging this much money.. Trucks should be in better condition... I rather rent from home depot than any u hual..
ANSHUMAN PNice n clean
JAMES MThe location is a convenience store next to two schools that make it nerve-wracking to drive through, as hundreds of students are crossing streets while absorbed by their phones. Gotta be super cautious to avoid them. The people running the store were very nice, helpful, honest, and efficient, so I would definitely rent another truck from them in the future. Just try to plan your pick up and drop off when school is not letting out.
Jeffrey HEverything ok as is
Maria AIt’s a mini mart. He had trouble checking me in and there were customers backed up. Causing a lot of irritated people.
william rThe equipment wasn't available. And they charged me and the driver double fees which we will be disputing. Unfortunately this is the closest uhual to our house so we have to rent again from here
Michael JI’m still waiting for a call back and discount for the HORRIBLE service I received, both from pick up (3 places) to drop off… too many things to type here, but it should be noted on my account!!! Please call me back 603-313-6085
Karen BThe crew at Harimat are very nice. The truck performance was excellent. Thank you
Jose VVery helpful customer service.
Shalish PFriendly customer service and vehicle ready as promised!
Michael WLower price per mile
Kylie SThe location I got the truck from was great, but uhaul itself booked me a 26’ truck at a location and then at the last minute didn’t have it and I had to go with a smaller truck that didn’t fit all of my stuff-disaster, have to rent another truck today because of it but going with Home Depot instead of uhaul Bc uhaul is u reliable
ANDREA GGreat service
DONNA CI did not receive the dolly I ordered
Paul DEverything was perfect, representative was friendly and very helpful.
Paulo MThe location was great, and the staff was friendly when I went to get the key. Would definitely rent from here again. FYI we were using Sprint/TMobile, the mobile service was weak.
Jeffrey PRequire masks. Provide supplies (furniture pads, picture boxes,etc.).
James CWe had to go inside to get the keys after we were told this would not happen. Person at counter was very nice. The truck was dirty.
Mary HHarimart is a family run mini-mart and the owner seemed to struggle with the process.
Andrew SAsking about the truck being cleaned due to Covid-19, the clerk said that the previous user should have cleaned the truck. That was a really disappointing answer, and I was shocked. I would not have booked if I knew this going into it.
Mwamba MAs stated before needed life person all on line only took us so far?
Leo BThey not only took out what I owed for the rental but never released the hold on my card when I first went in a I am getting charged twice. I have tried calling for 2 days and no one has called me back. Not to mention the phone number is a cell phone!! After I tried calling a few times in a row it went straight to voice mail. Now I have to go there in person to resolve this. I would NOT recommend dealing with this location. Yes the father and son are very nice but now I know why!
Lisa BOrdered a 17’ and got a 15’ truck. Told the pick up location that we wanted to drop it off in mattapoisett- and he continued to enter the in-town agreement
Ashley BExpedite the check out process. Still a huge disconnect between online booking and checkout once on site
Timothy CIt was a very small convenience store with only one employee. At the time I went to drop off the vehicle there were some lot of people and the clerk had to go outside to check the miles/gad, leaving the store unattended
Carlos SWhen I went to pick up the vehicle, the website said there was no vehicle to be rented, so I called the number the website gave me for help. On the third call they picked up and said “what the f*ck do you think you’re doing calling this early it’s 7 a.m. this is somebody’s f*cking cellphone”. Even after I explained the situation the man continued to cuss me out and was absolutely no help at all. He was incredibly rude and continued to scold and talk down to me for the entire phone call. The website said service 24/7. Some service that was. Want to improve customer experience? My advice is to never employ that man in any customer service position e.v.e.r. Incredibly unprofessional.
Kate-Lynne REverything was good. Liked the hours and quick in and out. Truck was dirty.
Michael WNo need for improvement! The store owner and his son were pleasant and friends unlike the guy at U-Haul on Mt. Pleasant St.
klein dHarimart did not put the correct mileage on the uhaul. I only drove a total of 10 miles but I was told I drove 70 miles!!! I had the uhaul 1 day and went from harimart where I reside and the storage unit twice! I dont even live in a city with 70 miles in it! Very disappointed and will NEVER rent again. The associate at the drop off location was EXTREMELY rude when I explained to him there was no possible way I drove 30 miles let alone 70. I'm very disappointed and will not be renting with uhaul again which is unfortunate because that's usually all I rent from.
Rhonda PI didn't realize this was an actual convenience store and had there not been a uhaul truck outside I probably would have driven away thinking I was in the wrong place. But the cashier was nothing but friendly and helpful.
Amanda M