My pick up location was not opened She was at a craft show. Set me behind a half hour. Felt I should have gotten a discount since this was in professional. But we know that never happens. Rented U-Haul numerous times. This the worst experience everFrank M.
Customer Reviews for Harkins LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Donald C.
Amanda was never there even during posted hours on line. We had to try to comply with self return but since we are pretty ignorant about things they wanted us to do, we wanted some help with the return. We tried to call Amanda several times even during her business hours but her box was full and could not leave a message. I don't think she is serious about her relationship with your company. We were able to complete the return with the help of the person at your Kearney location. She was very helpful, understanding and knowledgeable.WILLIAM L.
Customer did not leave a comment.ELISHA C.
Make drop off less complicated. I had trouble uploading pictures the website asked for at the location because of my cellular data and I had to go through it all twice to get it to send & confirm.David S.
Was not open when we returned. Convenient location as opposed to driving into Springfield.STEVEN M.
Customer did not leave a comment.HEATH S.
Was 10:30am Monday morning, operating hours sign said they should be open for business and door locked no one around.tim M.
Make sure your website and self check-in/check-out is working properly.Chuck H.
Customer did not leave a comment.Sharon S.
Customer did not leave a comment.MARGARET F.
Customer did not leave a comment.Skyler H.
Customer did not leave a comment.KATHY R.
I dont know what they clean truck with but I didn't see airfreshners. I'm allergic to alot smells and I know alot people are. It just gave me a headache for the whole trip. I even cracked the window.Tricia L.
Great customer service and everything worked great!Eric W.