Customer Reviews for Harolds Rental
(U-Haul Neighborhood Dealer)

597 reviews

7130 Rawsonville Rd   Belleville, MI 48111
(2 miles South of 94)

(734) 482-2377

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: 8:00 am - 11:00 am
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(734) 482-2377

7130 Rawsonville Rd
Belleville, MI 48111
(2 miles South of 94)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: 8:00 am - 11:00 am
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Calvin P. 
Rating:
5.0

Everything was great, I got there 10 minutes early and was taken care of right away. Thanks for the great service.

Joseph S. 
Rating:
5.0

The owner is very friendly and accommodating

Dale B. 
Rating:
5.0

The person who handled the rental was friendly and helpful, and the process was much easier than I expected. I will definitely rent from them again.

Steven C. 
Rating:
3.0

The drive way was muddy and I tracked mud on the floors.

KENNETH S. 
Rating:
5.0

Truck was great, customer service was excellent with Harold!!!

Valerie C. 
Rating:
5.0

n/a

Calvin P. 
Rating:
1.0

Poor customer service at location and equipment that I requested was not in the truck but I was still charged.

Terrance N. 
Rating:
4.0

Customer did not leave a comment.

Cheryl T. 
Rating:
4.0

I had to call customer support bc I couldn't use the vehicle for the purpose intended due to front end issued and the steering wheel going crazy/ both front wheels shaking and rattling at 30-40 miles per hour. Not just small alignment issue shaking… full front end issues and worse than a Jeep With death wobble. The visor continually dropped and swung in my face while I tried to drive and it was an absolute death trap. I couldn't go more than 40 mph and had to take back roads from where I finally turned around and said forget it. I brought it back, spent another $20 in gas to be sure it was back to where I had gotten it and area manager didn't even call but rather emailed me and said she was going to go test drive the vehicle. Less than a couple hours later I get an email back saying she test drove it and NOTHING WAS WRONG WITH IT! I emailed her back and told her it was a boldfaced lie and that I had witness to the experience in the truck with me. She then proceeds to tell me to tell her when I can test drive it with the owner bc he'll be happy to drive it with me. Absolutely the worst experience and waste of money on something I didn't even get to use for the purpose I rented it for in fear it wouldn't make it. $92 spent for NOTHING just to be told the truck was fine. BULLSHIT

Stephanie S. 
Rating:
5.0

Excellent folks Very friendly

Tim C. 
Rating:
5.0

Customer did not leave a comment.

Cienna B. 
Rating:
3.0

Didn't see any one just dropped and left

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

The owner at Harold's was so nice. I couldn't get a Lyft home. The owner actually took me home. This is absolutely the best customer service I have received in a long time. I will definitely recommend this business.

SHEVON J. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND JOSEPH B. 
Rating:
1.0

Rental not ready at reserved time. Lady who eventually called me to let me know it was ready had an attitude like I should know it's there now and I should be there to get it. Dashboard was pushed in where the headlight and cab light controls were so you could hardly make any adjustments if needed. And then a week later they finally close my contract after the truck has been back on their lot for that entire week, I had it less than 24 hours.

MICHELE LYNN C. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY ELIZABE G. 
Rating:
4.0

Excellent service. Got me on the road quickly. Friendly

DAVID BOWMAN L. 
Rating:
5.0

Harold is excellent and extremely helpful. We had some issues with our apartment key arrangement in the destination, but Harold had great patience and proposed and worked out a new schedule for us. We had a successful move yesterday. Thanks again for Harold's great customer service! John and Katie

KE C. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

RICKY TANNER R. 
Rating:
4.0

Phone Customer service through national number was terrible. Was given the run-around and was tried to be redirected through several people. Reservation should allows for keeping of truck but returning of dolley/trailer. Two different pieces of equipment, with varying usage length.

Kyle C. 
Rating:
4.0

Customer did not leave a comment.

DONALD SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

JON A. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN LYNN H. 
Rating:
5.0

Perhaps offer a discount when one-way long-distance equipment is returned before the scheduled due date.

JOSEPH L. 
Rating:
4.0

I don't think it's this location's fault, but the truck I was given had a used battery that was past it's shelf life. The truck wouldn't start for me after I got it unloaded, which was a major pain.

Marian G. 
Rating:
5.0

Customer did not leave a comment.

MONTEL DEON J. 
Rating:
5.0

Nothing

CRAIG J. 
Rating:
4.0

Truck cargo bed was dirty and truck made it. Drove rough!

Wilford R. 
Rating:
3.0

You guys tend to rip customers off if someone goes a few hours over they are charged a hour other day. I will never use uhaul again.

THOMAS MICHAEL O. 
Rating:
5.0

Yeah I need to make a roadside assistance love it easier to get to you

FRANKLIN CLIFFOR A. 
Rating:
5.0

Customer did not leave a comment.

PAULETTE C. 
Rating:
3.0

I don't know if it was because of the remote location or just that U-Haul's phone check in/return process sucks but getting the truck and dropping it off was a nightmare.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

JOHN DANIEL M. 
Rating:
3.0

Customer did not leave a comment.

COLEY Y. 
Rating:
5.0

This was a great experience in spite of one delay (not related to U Haul) after another. An issue that did come up, was why not have A PERSON answer the phone instead of a robot telling me to go to U Haul . com/assistance for help. I did not have access to a computer or I would have checked in on line. Please realize that people do not always have access to a computer.

J P. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
5.0

Customer did not leave a comment.

JAMES EDMUND C. 
Rating:
4.0

Customer did not leave a comment.

THERESA LYNN P. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY SUE B. 
Rating:
5.0

Customer did not leave a comment.

LEANNA DENISE S. 
Rating:
5.0

When I tried to call him to see if I could pick up the trailer an hour earlier I was not able to reach him or leave a message.

John S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT RICHARD S. 
Rating:
1.0

I was charged FULL PRICE for getting a truck 1 hr and 14 minute when I ASKED FOR 4 hours, AND TWO separate errors at this location, nobody had a clue what was going on! I only got the uhaul for 1 hr and 14 minute when I SAID 4 hours!! I was still charged 71.05 even though uhaul told me I only had 1.5 hours and I HAD TO BE BACK! They rented it to someone else when this was suppose to be my time to use it! It wasn't a choice! I'll never use uhaul again. Ever!

STEPHANIE RENEE P. 
Rating:
5.0

The detergent that is used to clean the interior cab area smells like a urinal cake. And offensive odor. But other than that it wA clean. Might I suggest a cleanser that is unscented?

Peter W. 
Rating:
2.0

There was no one there, even though I returned in business hours...was charged am extra day, even though I arrived before what I thought was my drop off time, and because no one was there I couldn't dispute. It wasn't worth the hassle to dispute charges online co soldering how poor the website design is.

David E. 
Rating:
5.0

Customer did not leave a comment.

VADYM P. 
Rating:
5.0

This location was very understanding and helpful based off of the previous locations reputation

Levi K. 
Rating:
5.0

Customer did not leave a comment.

JOE B. 
Rating:
5.0

Customer did not leave a comment.

Valerie P. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA DANIEL K. 
Rating:
1.0

I made the reservation and had confirmation numbers days ahead of time but when I went to get the truck I had been told the wrong hours and emailed the wrong hours. They told me that I could pick up the truck until 8 pm but the guy closes at 4:30. I had scheduled moving help that couldn't be rescheduled. Luckily I got there in time but the guy didn't know what to do how how to get me the key to the truck so I was there for over an hour and a half and everyone was waiting for me and I lost some of my help. Then the truck had a shifting problem and a big piece of rubber stripping was flapping in the wind so I got pulled over by the police. NOT a good experience at all and I won't be using Uhaul for my next move in 2 months. I really would just like a refund.

MICHELLE RENEE B. 
Rating:
3.0

Customer did not leave a comment.

Harry P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA T. 
Rating:
5.0

Customer did not leave a comment.

Diane L. 
Rating:
1.0

I did not rent a uhaul what the fuck

ADAM LAWSON S. 
Rating:
5.0

Customer did not leave a comment.

INDIA M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

Ericd M. 
Rating:
5.0

Customer did not leave a comment.

PHILIP SYDNEY F. 
Rating:
3.0

I am thoroughly upset with the process of renting a trailer for two days. Please understand, the dealer gave me the best service he could, I will not hold him accountable for the failings of Corporate U-Haul. Even he expressed his displeasure with the parent company. These are my issues: !) My original order at my chosen pickup site was not reserved after I had reserved it online. No trailer was available, so I was sent across town to get one from another dealer making me 1.5 hours late to my destination. 2) There was NO PAPERWORK handed to me, I had No contact information in case I had an issue, NOTHING to show anyone I legally rented the trailer! 3) I was sent a Text conformation to my phone, and had only 15 minutes in which to view the document and could NOT ACCESS IT AFTERWARDS! due to hooking up the trailer and checking the lighting and safety systems. I asked the dealer, and he confirmed that I would be unable to access the document again. I had missed my chance. 4) My personal information was Captured and entered into the computer using a Photo App on the counter persons PERSONAL PHONE from my Drivers License!! 6) I was e-mailed a PDF receipt that was CORRUPT and UNREADABLE! (the first day). 5) I had no way to confirm the amount I paid until I returned the trailer, waiting until the following business day when I received another PDF file of the receipt and the completed return. While the dealer was understanding, Corporate U-Haul has seriously Dropped the Security Ball on the reservation and payment process. Especially using the PERSONAL phone of a counter person to collect data from a customers Drivers License and giving NO paperwork to show a legally rented trailer.

MARK T S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Phenomenal customer service!

RICHARD AARON H. 
Rating:
5.0

Harold was great, he was very helpful. I was renting a trailer and did not have an adapter that my car needed for the trailer lights and he had one I could use. I will definitely be going back.

MICHAEL KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

SANIA JEAN C. 
Rating:
5.0

Nothing needs to be done . The experience I had was a very pleasant one with no problems both on pick-up and drop off .

Walter V. 
Rating:
5.0

The drop off location was great and the guy was very friendly and chill. I wish my whole experience was this pleasant.

Cullen J. 
Rating:
1.0

Horrible. Charged me an extra day for being 5 hours late. Did not tell me I would be charged when I called 4 hours prior to the drop off time.

ELIZABETH MARIE P. 
Rating:
5.0

Customer did not leave a comment.

DONNA JEAN J. 
Rating:
5.0

Told I would get discount for returning early, I returned 24 hours early but never received a discount

Angela C. 
Rating:
5.0

Customer did not leave a comment.

MARK ALAN M. 
Rating:
5.0

All trailers should have jack stands, so the tow vehicle can be used separately during trips that are doubling as a vacation.

JOHNJAY K. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA RENEE U. 
Rating:
3.0

Customer did not leave a comment.

CHARLESANTHONY B. 
Rating:
1.0

Made reservation online. No call from them to confirm and could only have truck for 24hrs but needed for 3 days, therefore had to move all my 72 year old Vietnam veterans complete house twice. Won't be using them again.

Brad B. 
Rating:
5.0

Customer did not leave a comment.

Davidjoseph L. 
Rating:
5.0

The gentleman I talked to at the front desk went above and beyond to help me. So wonderful!

LAURA R. 
Rating:
5.0

Customer did not leave a comment.

TONY MAURICE R. 
Rating:
5.0

Very kind man, Harold. Quick service and above and beyond customer service.

ADRIAN JOEL R. 
Rating:
5.0

Good Job

GLEN K. 
Rating:
5.0

I have no complaints at all. I will come back here for all my rental needs and will recommend this location to others. The man that was there was so helpful and friendly.

JANIE RAE S. 
Rating:
4.0

Smelled of cigarrette smoke, very strongly. I cleaned the interior myself.

Eric W. 
Rating:
5.0

Everything was great, smooth transaction, knowledgeable staff.

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

DAVIDSCOTT A. 
Rating:
2.0

Missing moving supplies ruined my whole move. Also no cell signal meant signing out the truck online was extremely challenging

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

lisa B. 
Rating:
4.0

Customer did not leave a comment.

Kristel T. 
Rating:
5.0

I would recommend the Harold's location highly, but not U-Haul. Harold was extremely forthcoming with solutions to my loading and unloading needs. I was able to unhitch my car and leave it while unloading at my destination, which I was told by Marchello in Poughkeepsie was not allowed. I am still awaiting a resolution to my issue filed with movinghelp.com, namely Swifty Movers regarding my damaged property. I am hopeful they will do the right thing and take responsibility for the damage they caused. We will see. I was truly disappointed by how I was treated and was brought to tears by your route nine Poughkeepsie location, namely by the manager of the location, Marchello.

Julie M. 
Rating:
4.0

Bigger selection

JEFF W. 
Rating:
4.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

Josiah M. 
Rating:
5.0

Friendly, courteous, efficient, very professional service. Very satisfied.

Gary H. 
Rating:
4.0

Customer did not leave a comment.

Davey J. 
Rating:
5.0

Customer did not leave a comment.

Bill N. 
No reviews have been submitted for this location.

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