Customer Reviews for Harolds Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Harolds Rental

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INDIA M.
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Customer did not leave a comment.

MATTHEW SCOTT H.
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Ericd M.
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PHILIP SYDNEY F.
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MARK T S.
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I am thoroughly upset with the process of renting a trailer for two days. Please understand, the dealer gave me the best service he could, I will not hold him accountable for the failings of Corporate U-Haul. Even he expressed his displeasure with the parent company. These are my issues: !) My original order at my chosen pickup site was not reserved after I had reserved it online. No trailer was available, so I was sent across town to get one from another dealer making me 1.5 hours late to my destination. 2) There was NO PAPERWORK handed to me, I had No contact information in case I had an issue, NOTHING to show anyone I legally rented the trailer! 3) I was sent a Text conformation to my phone, and had only 15 minutes in which to view the document and could NOT ACCESS IT AFTERWARDS! due to hooking up the trailer and checking the lighting and safety systems. I asked the dealer, and he confirmed that I would be unable to access the document again. I had missed my chance. 4) My personal information was Captured and entered into the computer using a Photo App on the counter persons PERSONAL PHONE from my Drivers License!! 6) I was e-mailed a PDF receipt that was CORRUPT and UNREADABLE! (the first day). 5) I had no way to confirm the amount I paid until I returned the trailer, waiting until the following business day when I received another PDF file of the receipt and the completed return. While the dealer was understanding, Corporate U-Haul has seriously Dropped the Security Ball on the reservation and payment process. Especially using the PERSONAL phone of a counter person to collect data from a customers Drivers License and giving NO paperwork to show a legally rented trailer.

Kenneth M.
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RICHARD AARON H.
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Phenomenal customer service!

MICHAEL KEVIN W.
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Harold was great, he was very helpful. I was renting a trailer and did not have an adapter that my car needed for the trailer lights and he had one I could use. I will definitely be going back.

SANIA JEAN C.
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Walter V.
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Nothing needs to be done . The experience I had was a very pleasant one with no problems both on pick-up and drop off .

Cullen J.
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The drop off location was great and the guy was very friendly and chill. I wish my whole experience was this pleasant.

ELIZABETH MARIE P.
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Horrible. Charged me an extra day for being 5 hours late. Did not tell me I would be charged when I called 4 hours prior to the drop off time.

DONNA JEAN J.
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Angela C.
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Told I would get discount for returning early, I returned 24 hours early but never received a discount

MARK ALAN M.
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JOHNJAY K.
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All trailers should have jack stands, so the tow vehicle can be used separately during trips that are doubling as a vacation.

CYNTHIA RENEE U.
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CHARLESANTHONY B.
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Brad B.
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Made reservation online. No call from them to confirm and could only have truck for 24hrs but needed for 3 days, therefore had to move all my 72 year old Vietnam veterans complete house twice. Won't be using them again.

Davidjoseph L.
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LAURA R.
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The gentleman I talked to at the front desk went above and beyond to help me. So wonderful!

TONY MAURICE R.
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ADRIAN JOEL R.
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Very kind man, Harold. Quick service and above and beyond customer service.

GLEN K.
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Good Job

JANIE RAE S.
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I have no complaints at all. I will come back here for all my rental needs and will recommend this location to others. The man that was there was so helpful and friendly.

Eric W.
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Smelled of cigarrette smoke, very strongly. I cleaned the interior myself.

Gregory R.
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Everything was great, smooth transaction, knowledgeable staff.

DAVIDSCOTT A.
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Kelly D.
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Missing moving supplies ruined my whole move. Also no cell signal meant signing out the truck online was extremely challenging

lisa B.
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Kristel T.
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Julie M.
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I would recommend the Harold's location highly, but not U-Haul. Harold was extremely forthcoming with solutions to my loading and unloading needs. I was able to unhitch my car and leave it while unloading at my destination, which I was told by Marchello in Poughkeepsie was not allowed. I am still awaiting a resolution to my issue filed with movinghelp.com, namely Swifty Movers regarding my damaged property. I am hopeful they will do the right thing and take responsibility for the damage they caused. We will see. I was truly disappointed by how I was treated and was brought to tears by your route nine Poughkeepsie location, namely by the manager of the location, Marchello.

JEFF W.
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Bigger selection

Roger M.
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Greg C.
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Josiah M.
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Gary H.
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Friendly, courteous, efficient, very professional service. Very satisfied.

Davey J.
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Bill N.
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Jan S.
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sandy H.
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The truck I used did have a leak somehow... there was water in where my furniture was being transported. It was raining during our trip but still the truck shouldn't leak. Stuff did get wet.

Lenore B.
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Samantha E.
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JERRY G.
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They was graet

Rebekah P.
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Harolds was awesome!

Leonard K.
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Dawnmarie P.
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Great service all around.

PATRICIA C.
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Frank B.
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Harold's was great. But the lady I spoke with at a different location to make the reservation confused my dolly request. I asked for an appliance dolly (rated 750 lbs), but she only reserved me a regular dolly(rated much lower, no straps). But Harold's loaned me one of their rental appliance dollies and saved the day.

debra T.
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I found the uhaul to be clean and gas tank full. The people were great to deal with. I would highly recommend this uhaul facility to anyone.

COLLEEN R.
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Holly M.
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Lauraann Z.
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Michael S.
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The building sits back a ways from the road and was difficult to locate in the dark. The check in app didn't work. I was told I would get a call from a district level manager, but that never happened. I have not seen a final bill for my rental. My credit card has been charged because I was notified by my bank of the charge by UHaul.

William B.
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Nothing, service was good.

ben S.
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richard M.
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The attendant was friendly informative and accommodating. I had a great experience. I will not only go there again, I will recommend Harold's to my friends.

MOE W.
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dale S.
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Two rentals in the last month with Uhaul and both were terrible. Period.

James F.
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Nothing. Knows his stuff, efficient and polite. I'll be back.

Tiffany M.
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The truck wasn't in proper working order. The dash lights for all the gages don't work which is extremely hazardous. The electrical system isn't working properly, the radio would turn itself on and the wipers on. I have video of all of this and would actually appreciate someone calling me. The AC also doesn't work, the door to the back is damaged and the light in the back of the truck doesn't come on. Because of this and the fact that we were moving at night, I had to make an additional trip that I hadn't planned on which resulted in my card being charged another $70+. I look forward to hearing from someone, I've rented at least 3 other Uhauls and have never had an experience even close to this.

TINA O.
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Scott W.
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DAWN F.
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The drop off took place o.n Sunday 6/30/19 with putting keys in drop box but was not recorded till Tuesday 7/2/19. I had to call and then I got my confirmation email that was received.

Brieanne R.
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I ordered my uhaul and reserved it online a week in advance for 8am, the store is not open until 10, and I had movers waiting to help me. I was on hold with customer service for 25 min before I said screw it and tried a different location. This was from country supermarket on Rawsonville. Luckily Harold's had a truck for me but I had to pay more bc it was bigger.

Michelle M.
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Great location. Fast service and everything available that I needed.

brian G.
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Janis H.
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Thad T.
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madison M.
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Bashar A.
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Stevan M.
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Old trailer. One light fell off after 1/2 hour.

dick A.
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Kimberlee H.
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blair E.
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Nothing. Communication was perfect. I even had issues with the website and an extra booking that I had to cancel that the same location followed up on that call as well as if I was another client and to make sure if I needed help. Super customer oriented and a pleasure to deal with. Made sure to pull truck out so I didn't have to walk in a puddle. Any improvements that should be made have to do with the uhaul booking website.

Douglas C.
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I ordered a Dolly and it wasn't included. The place was closed and I would've had to drive to another location to get it, which I didn't have time to do.

Mike L.
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Robert G.
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Convenient for me. No problems.

STEVE H.
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Brian M.
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Karen S.
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jason T.
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kevin W.
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Gerald R.
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Deal with him all the time, great service

Kelly S.
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The truck was clean. But, I was traveling 500 miles in a winter storm and the truck started acting up. I thought the engine was going to go, or the transmission. As, I was driving the engine light came on and a message “engine power is reduced “ and couldn't travel over 30 mph. I stopped at every gas station I came across, would let the truck rest but it would resume the same issues. It was terrible. To late to call uhaul, was afraid to leave the truck, in fear of my belongings and who would be responsible if they came up missing. So I continued on my way with 100 cars behind me, doing 30mph for hours and when I got 1 hour away from my destination it actually took me 3 hours to get there.

mohammed B.
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'Twas Perfect

Brian W.
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Customer did not leave a comment.

Paul L.
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Mark L.
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Harold is a good guy. He's very thorough and professional.

Brian G.
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Extremely satisfied. Thankyou.

Anthony B.
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Customer did not leave a comment.

Andrew H.
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Always a pleasure to rent here! Very friendly and timely

Amelia B.
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The cab was dirty with sticky stuff in cup holders and around the area....smelled like ciggerate smoke, the back had stuff on the floor, a piece of wood. Had to sweep before loading... washed the interior down also to remove the smell and mess for my 700 mile trip..

chontell S.
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WILLLIAM G.
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All the light worked except taillight could not drive at night

Linda C.
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Jerry L.
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Good people.

Connie W.
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Samuel D.
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Nothing! Harold's was friendly, patient, and extremely helpful.

Faith B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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