Customer Reviews for Harrison Shop N Go

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Harrison Shop N Go

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ALEXANDRA G.
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Customer did not leave a comment.

Andrew M.
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HENRY R.
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When I returned my trailer there was no one to help me. I had to look for the Uhaul office to return it. But there was only a person at the gas station counter who wrote the trailer number down and told me to park it. I came back in to tell him I needed help unhooking it from the hitch he said there was no one here right now. It's a good thing I had a Jack in my vehicle or I would've been able to unhook it myself. This is unacceptable and I would never do business with this location again

Jon P.
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martin H.
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Jessie J.
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Great location, very nice man helped us. We ended up at harrison location because Sandy at houghton lake location was very rude, mean, messed up my reservation and I was forced to go to Harrison. Sandy at houghton lake got mad when the phone rang, was made that she was only on her 1st cup of cold coffee at 11am(not my problem), kept overtalking me, then when I asked her to please stop overtalking me so I could speak, she got mad, canceled my reservation and walked me out of "her store". She is only nice to people when you first arrive and don't have any questions or issues for her or her nephew who works there also (and she is very protective of) and doesn't ever get anything we ask for correct, then says "you should've known.

ARTHUR S.
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Laura E.
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danelle K.
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Timothy W.
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Linda F.
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Jeffrey L.
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Have a person to check out the truck on a Sat morning at 9 am. It took me an hour with help from on chat to get the key. What a hassle!

dan W.
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Overcharged !!!!!

Randy S.
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Customer did not leave a comment.

Darin R.
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The U Haul office appeared to be a side show for the convenience store.

BRYAN K.
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The customer service Is excellent Thank You Very Much.

RACHELLE S.
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RACHELLE SUZANNE W.
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Kevin R.
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BRIAN LEE B.
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Nothing

Robert R.
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gary B.
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Tim W.
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Faster service.

LORI B.
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Kyle K.
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When u call on a weekend have them tell u u can check out online bc I was told had to wait tell Monday to check out not the case

Joseph B.
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David G.
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David K.
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ROGER Z.
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Everything went well

BRIAN B.
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KARL V.
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Gregory B.
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Nothing needed.

Teresalynn S.
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Connie M.
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Tyler T.
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I did not appreciate having to wait 2 week to get my cash deposit back from the drop of location very poor customer service and it seemed like I would never get my money back until the law was brought up will not be a returning customer will most certainly use Penske or another truck and trailer rental company in the future

Kathleen D.
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Sherry S.
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james S.
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bryan C.
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Bitter cold, windy day yet u-haul rep got right out there and helped me get everything set up. I had to make a couple of trips to the parts store for hitch and adapters for wiring but he stayed until we got the car up onto the trailer. Probably took him an hour to thaw out when he got back in the shop.

Brad L.
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A+

ARTHUR S.
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Customer did not leave a comment.

Roger W.
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roy S.
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Kevin P.
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ralph P.
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Equipment had dirt from last user

Audreyjoann C.
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dennis C.
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Blane H.
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Ulysses D.
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we were charged 57 dollars at drop off site even after returning vehicle a day early .Will return to drop off site tomorrow to with receipt to find out why.

Joseph D.
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CYNTHIA H.
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Fast, efficient, friendly at the Shop n Go in Harrison, MI

mark C.
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Steven T.
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Jacquelinedawn C.
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This guy is a crook. I have never had GB ood do as lings with rut h Indians, he kept true to form. I'm hoping I'll ng on social media to warn others of your scam tactics

Bradley G.
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Should be allowed to return auto transports to whatever location you want. It's a large inconvenience to have to go back to pickup location after you're done using the transport. Should also have no additional fees to do so.

Allen M.
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Customer did not leave a comment.

Mark N.
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Operator was great making sure equipment was ready to go but spent 30+ min checking me out. Not sure it was his fault. I ended up checking in on my phone app.

Joel W.
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The entire process was not fun.

ARTHUR S.
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Customer did not leave a comment.

ARTHUR S.
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spry wd 40 on belt cranks handels

Arthurwilliam S.
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BRYAN K.
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Very Friendly Staff Respectful easy to deal with, My Experience was Excellent, Thank you.

Arthurwilliam S.
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Keep up the good work, thanks

Gary V.
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Price was almost $20 more than the online quote.

William Y.
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Customer did not leave a comment.

paul A.
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Parking lot is full of mud and potholes all in mud . Got my truck all covered in mud just pick up trailer . Owner does not speak English and it's hard to get all Information that they ask for . And getting the trailer took over a half hour. Longest time I have ever spent picking up a trailer . Not a place I would rent from again

beryl B.
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luke H.
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Brett S.
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Robert B.
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Wayne K.
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rachele F.
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Steven P.
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This location was not properly staffed. There was ONE guy running the gas station / store and also the U-haul business. The employee had to continuously stop helping me every time a customer entered the gas station / store. Also his Computer equipment was junk and kept locking up and had to start all over from the beginning. I felt really really bad for the worker guy that has was put in such a situation from the OWNER of the business. He needs to leave that place and find a better job. He said that I was there on a good day.

TRACEY F.
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Customer did not leave a comment.

greg C.
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I spent an hour waiting to get my contract with you. Your web site kept going down and He had to load all the info back on. Did this 5 times or so.

ARthur S.
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Customer did not leave a comment.

NANCY L.
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TODD S.
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Uhaul.com AWFUL... Was assured I would have a 20' truck in Mt Pleasant Mi, long story short had to go 60 miles out of my way to obtain this truck... Not real happy, escpecially when i kept receiving emails and text indicating the actual Mt Pleasant Location!!

Timothy J.
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robert P.
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larry D.
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Tie downs were starting to get frayed and should be replaced in near future. Other than that transport was well maintained and worked well for my purposes. Would not hesitate to use either facility in future.

Leo U.
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Dennis S.
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Excellent service at both ends.

Michael O.
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Look where you do BUSINESS , I held a line for 7 and a half years my service to you . HOW MUCH DID YOU MAKE ,BOTH YOUR COMPANY AND MYSELF PAY TAXES, BUT I WENT TO POVERTY . IN LIFE NUMBERS MEAN MORE. SHAREHOLDERS MAYBE YOU CAN TELL THEM MY NUMBER. P.R. ,TAX CREDITS, AND A SENSE OF BELONGING TO HUMANITIES GREAT EXPERIMENT (AMERICA). I AM OLD MY TIME IS SHORT, GIVE AS MEN AND WOMEN LIKE MYSELF "THEN YOU'LL BE CLOSER"

Russell V.
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Customer did not leave a comment.

DANIEL V.
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Everything was great.

Mark H.
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The speedometer was off on the truck by ten miles per hour it said you were doing 70 when actually by satellite GPS it was doing sixty so that would effect the mileage, the odometer would read that you drove more miles than you actually did raising the cost for the rental. The move that I made I have made this trip 25 to 30 times taking the same route each time it was 121 miles each way I have checked it several times, when I returned the truck , the mileage came out 33 miles farther, so causing me to pay more per the mileage cost of .79 cents per mile totaling 26.07 more dollars to the price of the truck. When I got the truck it had 3/8 of a tank of fuel when I returned it it had half a tank of fuel but they marked it lower. So I don't believe I will ever use this facility again.

Kathy L.
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Evan I.
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All employees were courteous, well knowledged and professional. Apart from the standard procedures and expectations sought from a business, they provided the comfort and friendliness one would only find from a local and hometown establishment. I would recommend this location over any other in the area!

Jesse B.
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I was told as long as I returned the U-Haul to a U-Haul location that day I'd only be charged the $29.99 and insurance cost by the guy at the Harrison shop. Low and behold I got charged $126 after tax. I even asked him why I was being charged that much and he said It will only be $29.95 if I get it to a U-Haul location that day.

Brian S.
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Harry P.
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robert P.
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ARthur S.
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Amber B.
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Staff was very kind and helpful! Incredibly efficient location and I was immediately helped and kindly greeted. I will most definitely use this location again!

Brett S.
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Extremely good personal service.

Thomas S.
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Customer did not leave a comment.

James D.
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John P.
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John M.
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Excellent in fact! they allowed us to drop off the trailer Friday night and followed this morning to let us know all was good! Further, I LOVE the electronic communications and closure. BTW - the trailer performed exactly as we'd hoped and it allow us to deliver out 1969 MGB to the technician in the same condition as when it left our home in Northville, Mich. For sure we will use and recommend U-Hall and you have my permission to post my remarks for future customers. John Mlinarcik 248 207-3777

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