Customer did not leave a comment.Robert W.
Customer Reviews for Hart Nissan Of NoVa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off site in Alexandria that we were scheduled for was terrible. The gentleman could barely speak English, he was rude, would not look us in the eye, and kept waving us out of his facility because there was no room. He offered no help. Get rid of that location!Laurie L.
Customer did not leave a comment.James R.
I had ordered 40 furniture blankets with the truck but only 6 were available. I had to drive to pick up the remainder at another U-Haul location.Paul S.
When I called over to portHOWARDMARK D.
Customer did not leave a comment.MARKO J.
Personnel Could've Been More Helpful An Friendly..... But It's Always Room For Improvement...Richard J.
Customer did not leave a comment.Christopher C.
The absolute BEST Uhaul truck we have ever rented. Usually they are old pieces of junk which are hard to drive. This was an almost brand new van! Thank you. The only negative was the website kept crashing during the mobile turn in process. It took about 40 minutes to try and go through the process. The 800 Uhaul number was also very backed up with over 30 minutes to speak to anyone. We never did speak with anyone and were able to get the turn in website to work.TIMOTHYJENS B.
Adam was awesomeKevin P.
Customer did not leave a comment.Thomas R.
Ricky was highly knowledgeable and very helpful. Best u haul experienceJACOB F.
Customer did not leave a comment.Daniel P.
I was not aware this location is not full service. So I could not get furniture blankets or a dolly until I picked up the truck.George E.
We were very pleased with the service we received at this location! The gentleman was very informative and presented excellent customer serviceMARLESE B.
Customer did not leave a comment.Tracey H.
Customer did not leave a comment.Cindy Z.
Customer did not leave a comment.Russell B.
Adam was amazing as well...helping me get both my car and the dolly dismantled and letting me keep my car in the Hart Nissan lot overnight while I unloaded the U-Haul. Adam is an asset as well to U-Haul, and again, I ask if there is any formal acknowledgement U-Haul can provide for outstanding service, Adam is deserving. Thank you.Becky G.
Customer did not leave a comment.DARIAN I.
Customer did not leave a comment.DOUGLASRENWICK C.
The car I got the brakes wasn't in a good shape. Almost got a accident because didn't work properly. Please check the systems.. right now I'm dealing to get the yard fix at the house I went over itDennis A.
Arrived and no one present or available to assist with drop off or check me in. Called into the dealership to ask what to do or if someone from UHaul could help, gentlemen had no idea what to do. Put me on hold for about 15 min, finally came back and just said to go and park it where the other UHaul equipment was and someone would check it in later. Not that hard to back up so I did, then a very nice young lady came running out and apologized again and again for me having to wait. I was already unhooking the trailer so she just observed and checked it and before I left, apologized again. She was very nice and eager to help with the drop off.MICHAELJOHN V.
Customer did not leave a comment.Jennifer G.
Staff very helpful and professional.KENNETHANTHONY M.
The vehicle exterior could have been cleaner, but, otherwise, truck drove well with no issues.Matthew M.
Dear Sir/Madam, Good evening. This note is to notify you that a plastic mask was left inside of a baggie and a paper towel on outside hood of truck in front of where we were parked at drop off. We apologize for being so tired that we left it there. Sign, Jehovah's WitnessTERRI G.
Customer did not leave a comment.Heriberto S.
Very good service ðŸ‘DANIEL DE JESUS M.
Brief the customer on the online return process when renting. I took pictures of the odometer reading just prior to dropping the keys in the after hours drop box. Only after initiating the online return process did I realize I couldn't upload the picture I tookâ€¦which meant I couldn't provide a picture.stuart C.
Pick up address wasn't the one requested on reservation day.Bianca B.
Customer did not leave a comment.Faraz A.
Customer did not leave a comment.HUNTINGTON C.
When U-Haul switches the pickup location, the miles allocated to reach the destination needs to be supplemented enough for the customer to not have to pay for extra mileage. My destination was 192 miles from my house, but I still ended up paying for 10.1 miles extra. Not much mileage, but still not fair. The mileage when I left the pickup location was 37515.5. The mileage on the receipt is way off! It says the starting mileage was 29273.0! WHAT?????sarah P.
Customer did not leave a comment.saeed I.
Nothing everything was very very goodRAY T.
ordered pickup of truck at 2pm in Reston VA. At around 1pm received an email saying I could pick up truck at 6PM - (thumbs down). However, customer support was able to find me a truck (thumbs up) in Alexandria (thumbs down).. This meant picking up truck about an hour away, driving it home and then driving it back afterwards and also paying for gas to get truck to and from locationrobert S.
took an additional amount of money out of my accountCraig W.
Customer did not leave a comment.MELVIN J.
The 15 ft. Ford truck ran well enough but the steering was problematic. It seemed to be overly sensitive and required a tight grip to keep in the lane. The cargo area was clean but the cabin cup holders were dirty.TODD JEFFREY S.
It was hard to pull out the U-Haul from the Nissan dealership to the main road. It would be nice if there was a way to access a side road for easier access to driveSAMUELJOSEPH S.
Customer did not leave a comment.Zachary Etter E.
While the Springfield and Terrell locations were excellent and helpful and efficient, our overall experience with Uhaul was dreadful! We live near Frederick, MD and contracted over a month in advance to pickup a 26' truck at 10:00 am on 8/26 at the Frederick Uhaul. When we arrived, there was no truck of any kind available for us even though we had help on hand and the loading planned for that day! As it turned out we had to drive over an hour to Springfield, VA to pick up a 20' truck as no 26' trucks were available. And then back again to md where we were not able to fit all our household into the 20 ft truck!! All I can say is, â€œthat is a lousy way to run a businessâ€ and treat customers!robert P.
Customer did not leave a comment.GLENC S.
First of all, they gave me a tuck that had head & shoulders shampoo all over the back and a dolly I didn't ask for that banged around the whole time. Then they give me a truck that's NOT @ 1/2 full. A little under. I bring it back at 1/2. & they charge me for a gallon of fuel? Are you serious? Do you know how hard it is fo get the gas tank perfect? Why don't you give people a full truck and have them bring it back full? You aren't Enterprise. Then you just bill people without letting us dispute the bill first. I know you are being â€œcontactlessâ€ but this is stupid. You can't even complain. It's cheaper just renting a truck from Home Depot. I used it exactly 3 hours and it was almost $100. That's insane.Cynthia R.
Excelente careSUSAN MARIELA O.
The trailer was great and the people helping me were awesome. Tiffany was outstanding and super friendly and very helpful.Jeffrey C.
Everything was great, but it was recorded as needing 7/8 filled tank when I got the truck with less than 3/4. Customer service (not from this location) said I was out of luck because I drove it off the lot, even though I had only driven it a couple miles.Robert M.
Customer did not leave a comment.Margaret S.
Customer did not leave a comment.Connor S.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.TIMOTHYSTUART M.
Customer did not leave a comment.KESIENA O.
The sales manager was very rude, he did not even stand to say anything to us, a woman finally showed us where to even drop the key the rest of the team was terrible and rude. The drop box is not visible anywhere and you have no idea where to park and return not a good experience at all.Angela M.
Don't make folks wait over an hour after their appointment time to pickup a Uhaul equipment. Be on time. I was supposed to be home at 10pm after my road trip but I didn't get home till 3am. Because I had to wait to be helped. Lost time with my family.Dan M.
waited an hour and a half on something i ordered a week in advance for.TENAI ELIZABETH R.
Customer did not leave a comment.Phillip R.
Truck had noise issues. Missing catalytic converter.Clifton C.
Customer did not leave a comment.Catherine S.
Customer did not leave a comment.Pamela S.
The young man I dealt with was wonderful.BELINDA O.
Your parking lot was blocked off. I dropped it off after hours, and you really made it quite difficult to do so.Travis D.
the process was easy and fast.David K.
They are new...dealership did not even know they had uhaul trucks on site...took 40 minutes to get the truck. Was told to drop off at any location in Richmond...contract had a phone number to call...30+ minutes on phone waiting...went to closest location, 45 minutes and they could not figure out how to take the truck back (another new location), so after wasting all this time, went to the VCU U-HAUL location during a rain storm and they were great!!ANDREW B.
Had to pay to reserve equipment and movers. 1. They didn't fully communicate that the movers could only do one city not the other and don't answer the phone so I can get my refund back. 2. They are very rude and don't consider traffic as part of the reason that involves of moving. 3. Pamela at the Catonsville wasn't very well educated with what was said in the contract and took more off my card than I used.NEYSA R.