Customer Reviews for Hart U Stor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hart U Stor

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Maddy F. on

Rating:

Even though I had checked in online, he re-entered my moving information and instead of writing 'Fort St John', a town about six hundred kilometres away, he wrote 'Fort St James', a town two hundred kilometres away. This changed the amount of days I had rented the truck from two to one. I pointed out that he got the town wrong on the receipt, and he crossed it out with pen and told me everything would be fine. It was only when I started receiving angry phone calls from the Fort St John location telling me the truck was overdue and a family was waiting for it did I realize the error went much further than the town name. Added unbelievable amounts of stress to an already stressful situation. Won't be using uHaul in the future.

Lynn L. on

Rating:

The trailer had the wrong size tire on, and repairs were needed. The man was rude, and refused to acknowledge any problems. Where we returned to in Grande Prairie, they said it shouldn't have been allowed on the road without being repaired first.

larry K. on

Rating:

Customer did not leave a comment.

mike C. on

Rating:

Customer did not leave a comment.

Larry W. on

Rating:

Customer did not leave a comment.

Larry Austen W. on

Rating:

Best

Robert L. on

Rating:

Was very caring when hearing and seeing pictures of the claim we had to make from a leak in the unit

Glen P. on

Rating:

Customer did not leave a comment.

Dustin U. on

Rating:

Customer did not leave a comment.

Lance M. on

Rating:

Customer did not leave a comment.

JOHN K. on

Rating:

Was helped in a professional manner overall experience great.

Chris D. on

Rating:

I could not utilize the one month storage as it was only half a month and needed a credit card. Nothing was ever said about that till i got a call from Hart U store and had to cancel my move. Cost me!

Rob C. on

Rating:

Great service! Employee waa as polite and very helpful.

Dwayne O. on

Rating:

got charged for 2 rental periods in a 22 hour rental, had it back within 24 hours

Donald K. on

Rating:

Customer did not leave a comment.

James M. on

Rating:

Person onsite was rude. He asked for payment even though i had prepaid online. When i pulked out my receipt he told me not to piss him off or i wouldnt be getting a truck. Prepaid and checked in online and it still took over an hour to pick up my vehicle.

Dustin U. on

Rating:

Customer did not leave a comment.

Steven G. on

Rating:

Very great customer service at this location.

Robert P. on

Rating:

Customer did not leave a comment.

Bryce H. on

Rating:

Customer did not leave a comment.

SHAWNA M. on

Rating:

Longer hours for pick up

Bob S. on

Rating:

The Hart U Store U-haul location hes once again proved to be a outstanding location to rent from. The first time we online ordered from U-haul. Someone from U-Haul Georgia phoned the day before our rental date and changed our reservation dates for 3 days later than planned. This was unacceptable to our time table. Hart U Store went out of their way to make sure we had what we needed on the days we needed it. I needed another U-Haul rental and this time I went straight to Hart U Store for a rental. And once again they were Phenominal, 100% assuring me of my rental more than a week in advance. Hart U Store will always be my 1st choice for rentals.

brian S. on

Rating:

a better check of the units.... it was dirty and had a flat with in 3 minutes.

Eric F. on

Rating:

Very pleasant to deal with

mike R. on

Rating:

Customer did not leave a comment.

caitlin G. on

Rating:

This location is owned by a very arrogant, aggressive father and son who are now trying to charge me for a storage unit when I never confirmed nor rented one! Prior to, the father was calling me after having the trailer only one day stating I needed to drop it off immediately as there were other customers waiting for it, and 2 days after dropping it off the son called me stating they were going to charge my credit card a fee for not renting their storage unit, which I never confirmed nor agreed to. The son proceeded to argue with me telling me I was wrong when I stated the father never told me the fee of the storage units nor that I was going to be charged a fee for “cancelling” the reservation (of which I never made!). They’re definitely a location I would highly recommend people do NOT go to.

David R. on

Rating:

Peter was exceptional to deal with!

Ted C. on

Rating:

The tail lights on the car dolly shook apart and broke a wire which had to get a new harness and duck taped both lights in to it home the 990 km. The lights should be mounted in a flexible rubber mounting to absorb the vibration/shock.

Tom T. on

Rating:

Customer did not leave a comment.

Ronald C. on

Rating:

Excellent customer service!!!

ALISHA S. on

Rating:

Good facility. Gate is only accessible by owner so that could limit access if you needed to go after hours. Storage experience was good though.

ROB T. on

Rating:

Hart U Store helped me when I needed it, Thankyou very much.

KIM W. on

Rating:

Well Christmas came early this year for my Dad(86) as the HartUStore has solved yet another difficult move! Thankyou Peter&Peter Jr. and UHaul as you are top-shelf in service & solving with a smile!!