Customer Reviews for Hartleys Auto Service Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hartleys Auto Service Inc

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Chris W. on

Rating:

Customer did not leave a comment.

Jeffrey R. on

Rating:

Mitchell, the person I worked with there, was the same. He was really attentive and personable, and really helped in returning the truck. If I or anyone else I know needs to move, I’m recommending U-Haul with absolutely no reservations. These guys were truly great to work with.

Garrett O. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

Customer did not leave a comment.

TIM L. on

Rating:

I called an hour before arriving and the trailer I wanted and was told was on hand wasn’t there. The next size up was available but was more expensive and no discount was offered. When asked I received the “blank stare”. I took what was available after paperwork was completed the guy at the desk pointed across the road and said there it is, Do you know what you’re doing or do I have help you. I took care of it myself Later I received an email link that I could take pictures of any damage I might find. ??????? No, I would not recommend this place

Cheri K. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

Nothing, the staff was friendly and helpful, and the truck was clean and in great condition. Excellent overall experience.

Norman W. on

Rating:

Customer did not leave a comment.

Peter K. on

Rating:

Customer did not leave a comment.

STEVE P. on

Rating:

Customer did not leave a comment.

Mitchell G. on

Rating:

Easy to reserve, pickup, use and return! This trailer is very handy.

Brian Z. on

Rating:

Customer did not leave a comment.

NICHOLAS C. on

Rating:

Customer did not leave a comment.

Kaysi L. on

Rating:

I reserved a truck for 2 days. They called me in the morning to confirm my pickup and simply said "OK, and you'll bring it back tonight." And I said I had reserved it for 2 days. They responded saying that was subject to availability and they already had someone coming in the following day at 9am for it. I wasnt notified in advance and it messed up my entire move. Everyone was exhausted and frustrated from cramming all of our moving into one day. Our reason for getting a truck was to relieve some stress. That wasnt the case and I would not recommend to anyone.

Rachel B. on

Rating:

Customer did not leave a comment.

Tad M. on

Rating:

Add an option for EZPASS. Other than that- My experience was Great.

Ron B. on

Rating:

Everything was good. The young lady that waited on me was very nice and helpful.

LOWELL S. on

Rating:

I was crowded

Mitchell G. on

Rating:

Customer did not leave a comment.

Christine G. on

Rating:

Staff was very helpful & friendly.

matt i. on

Rating:

Advise customers well in advance that the vehicle they reserved won't be available and not employ the bait and switch tactics. Although they did get me a different vehicle, which I was thankful for, I'm very displeased. Mostly because it ended up costing me more and for less usage time.

Phil S. on

Rating:

Customer did not leave a comment.

elliott u. on

Rating:

The electrical wire connection was loose and needed to have a tie on it to maintain the connection. This situation did not inspire confidence. Also note that the original pickup location was in Syracuse, but we were informed 3 days before our trip that the Syracuse location had no trailers available - so we had to go out of our way to pick up the trailer.

Joseph G. on

Rating:

Customer service was EXCELLENT. I could not have asked for more. Five stars all around.

Ed M. on

Rating:

Customer did not leave a comment.

Gerald D. on

Rating:

Customer did not leave a comment.

Robert L. on

Rating:

Friendly and professional, quick in and out

Gianna F. on

Rating:

Awful costumer service, denied my card and charged my $100 more. Then I didn’t receive my money back after being told I’d get the difference. Poor quality y’all around. Would never recommend going through Cortland, New York Uhaul they’re all ********

TIM O. on

Rating:

Customer did not leave a comment.

larry l. on

Rating:

The people were friendly and helpful. The equipment was top notch and easily accessible. There was a person who came out to make sure I knew how to hookup and use the big trailer. (I like that!)

Patty D. on

Rating:

Customer did not leave a comment.

Jeffrey P. on

Rating:

Staff was extremely helpful. Great experience!

SHARON T. on

Rating:

Customer did not leave a comment.

George C. on

Rating:

Easy to move... Trailer was perfect for my job! THANKS!

ADAM K. on

Rating:

Mitch has next level customer service. This would be the location to get your uhaul, no question.

Elizabeth D. on

Rating:

Customer did not leave a comment.

Nicholas W. on

Rating:

Customer did not leave a comment.

Duane P. on

Rating:

i think they shouid install back up alarms

Edward G. on

Rating:

Customer did not leave a comment.

Jennifer M. on

Rating:

Customer did not leave a comment.

Scott S. on

Rating:

Customer did not leave a comment.

Thomas S. on

Rating:

Customer did not leave a comment.

Jackie B. on

Rating:

Customer did not leave a comment.

Gerald T. on

Rating:

All good

Samuel K. on

Rating:

Customer did not leave a comment.

won j. on

Rating:

Customer did not leave a comment.

Byron J. on

Rating:

Customer did not leave a comment.

David W. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

The holding area for the trucks and trailers being rented could be improved. It is very wet and muddy.

analee c. on

Rating:

Customer did not leave a comment.

Patricia B. on

Rating:

Very rude customer service.

Kevin K. on

Rating:

Customer did not leave a comment.

Fred G. on

Rating:

Customer did not leave a comment.

Ed M. on

Rating:

The whole experience of renting and returning the truck entirely through your Web site and app was really cool; if I ever have the need again, I’ll definitely use this system of yours once more. The only thing I was bugged about was the verification process when I picked up the truck; it was early in the morning and one of the options was to call someone I knew, but she wasn’t available that early in the morning. The only other viable option was to take a picture of my passport, but I’m not in the habit of carrying that around with me while I’m still in the United States, so I had to drive 15 minutes home, retrieve my passport and then drive back to the rental place and resume the checkout process through the app. Some prior indication that this step would be necessary would have been helpful.

Luke R. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

Customer did not leave a comment.

Scott A. on

Rating:

From booking the trailer to returning it after hours, the transaction went very smoothly. The representative at Hartleys was very friendly and helpful. The trailer pulls and loads/unloads easily. Thank you!

Heather W. on

Rating:

Have equipment at place expected. Plus the trailer we picked up was at a separate location and it was damaged. The trailer had a busted ramp and busted lights. We half way through our trip where without trailer lights!

John B. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

Great staff...very friendly and eager to make your rental experience as hiccup and problem free as possible...recommend them without hesitation!!! David S.

David H. on

Rating:

Customer did not leave a comment.

DUSTIN S. on

Rating:

Customer did not leave a comment.

Amy B. on

Rating:

Customer did not leave a comment.

dorothy r. on

Rating:

Customer did not leave a comment.

Chris M. on

Rating:

Try a little oil/lube on the tie down ratchets. Had to mess with them for awhile to get them to work. End of safety chain broke, tried to charge me 35$ for a whole chain. You can buy just the end clip for 6$. Luckily I had the insurance.

John K. on

Rating:

Customer did not leave a comment.

robert l. on

Rating:

Hartley's in Cortland NY. Was excellent and very easy in and out. The staff was exceptional, friendly and knowledgeable. They also have a great repair service and wide assortment of vacation trailers.

Karen F. on

Rating:

Nothing....great service!

Stephanie A. on

Rating:

The pick-up location I had originally booked was changed, unbeknownst to me. My reservation was then not communicated to the alternate location I was sent to. The final rental location was helpful and professional, but I was late getting to where I needed to be.

Manish S. on

Rating:

Representative Adam was very friendly and helpful.

ryan w. on

Rating:

No complaints for Hartley’s. Clean and friendly. Never rented from them but they’d probably clean the truck off for ya. The performance of these craptastic trucks is on uhaul as a company.

LECLAR D. on

Rating:

Customer did not leave a comment.

Jeff T. on

Rating:

Customer did not leave a comment.

Peter A. on

Rating:

Customer did not leave a comment.

Eric A. on

Rating:

Half day rental as an option

GAYLAND D. on

Rating:

Customer did not leave a comment.

Eric A. on

Rating:

Half day rental

William P. on

Rating:

Nothing. Well organized and managed shop

Kellogg A. on

Rating:

Customer did not leave a comment.

Sharon R. on

Rating:

Customer did not leave a comment.

Jacob C. on

Rating:

Customer did not leave a comment.

BRUCE A. on

Rating:

Hartley's is a terrific spot. They function like a well oiled machine.

gary p. on

Rating:

Customer did not leave a comment.

James H. on

Rating:

Customer did not leave a comment.

Lee G. on

Rating:

Keep up the good work. Great experience

nancy f. on

Rating:

Customer did not leave a comment.

Gary F. on

Rating:

Customer did not leave a comment.

Eric B. on

Rating:

Customer did not leave a comment.

Ying J. on

Rating:

Customer did not leave a comment.

Jay H. on

Rating:

Most helpful.

Steve W. on

Rating:

Customer did not leave a comment.

Roger B. on

Rating:

Customer did not leave a comment.

KELLEY T. on

Rating:

Customer did not leave a comment.

Jessica G. on

Rating:

Customer did not leave a comment.

Jeffrey S. on

Rating:

The customer service was terrible and the employees were totally indifferent. I had to wait over an hour and for the truck I reserved.

Annette L. on

Rating:

I tried to use my credit card to pay for my rental, but the company did not have a chip reader, so my card was inexplicably declined (I had just used it at a business across the street earlier so not a card issue). Upon calling my bank, they also said was not a card issue, but an issue with the company I was trying to rent my u-haul from. I think if they had had a chip reader for my card, this would not have happened. I ended up paying with a debit card, which had no issues.

DAVID S. on

Rating:

I have used this place multiple times and recommended them to others. These folks Know the meaning of customer service great job again!! Thanks

Willard L. on

Rating:

This location charged me for an extra day. The district manager Tyler resolved though. Thank you Tyler!

Robert C. on

Rating:

All was good!!

DONNA B. on

Rating:

I just want to thank the fellow that took the time to fill out the paper for my expired drivers license. That's above and beyond what I would have expected of him.