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CHRISTOPHER W.
Customer Reviews for Hartleys Auto Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged for going over 7 miles but had way more gas than started with.
JOSHUA F.Head light on one side was out
Sam R.Everything was GREAT.!
floyd C.This is the 3rd time I've gotten emails in 2 yrs from this location about reservations I haven't made or paid for, I've called and asked my email to be removed from whoever's account with no change. So now I get to write a bad review
John H.A+ Fast and easy to get in and out and staff where friendly
Carl M.everything went as expected
Patrick B.They hooked me up within a couple minutes and I was on my way. Hartleys is a great place to rent from.
David S.A+
Marty M.A++
Marty M.Truck rode terribly. Vehicles should have some basic maintenance on them prior to renting.
Derek C.The staff were very helpful at Hartley's, especially the man who helped me hook up the trailer.
Edward G.Likely will be renting from them again.
Patrick B.Thanks for everything. Apologies for return late.
dorren B.Keep on keeping on. Superior customer service! Makes me want to move again!
penelope C.Don't charge customers for damage they didn't incurr
Lucas F.The worst experience ever!!!!!!!!!!! Called for help three times took over a hour to get the truck, the drop off was just as bad! Will NEVER do this again!!!!!!!! Thanks for wasting our time!
Chris C.Truck was clean, husband said it handled well, better than he expected. Location is good as it is near interstate and a gas station.
DONNA C.Everything was goid
Tonya J.There is very little service out there. Picking up the truck took forever since nobody was in the building to assist
Hendrick D.I dropped off after hours so I had no contact with people
Jack M.No longer allow Hartley's to misrepresent and ruin U-Haul reputation. 1st they didn't have vehicle I reserved on the day I reserved it. 2nd no substitute/ replacement vehicle to rent me. 3rd they tried to correct their error/ excuse incompetency, by allowing me to come back following day to rent a different vehicle. (several plans intertwined & contingent upon one another had to be rearranged) 4th they made up for it by offering 4 days for price of 1 (keep truck all weekend) ($19.95 +tax & milage) 5th charged me $239.47 instead of $19.95 x 2. Wen they explained it to me, after I returned rental, I understand it to mean that I wouldn't have been insured over the weekend because they were keeping it a secret from you.
ami I.I always rent from this location, and always professional and honest, and wholesome people.
kathy M.Stop the mileage fees. With the gas prices up It would make it easier to rent your vehicles. Make it unlimited miles like it use to be. Thank you
sandra S.Nothing, it's great the way it is !
Cynthia S.Very disappointed I ordered moving pads online and when I went to get my rental they had none. Not sure who's fault that is but why offer them if you can't deliver the product the day of the rental That is my only complaint. But that was a huge inconvenience I was a commander of a uhaul in homer ny 40 some years ago. And I would have made sure we would have had the pads if someone ordered them
jerry H.Have the tanks full and have customers bring them back full.
Vickie M.I was in my way to a doctor's appointment. When the person in charge asked if I wanted help unhooking I was glad for the service. Nice folks. Oh , and I mention it was raining at the time. Nice folks to deal with.
Jay H.Great people inn the Cortland location definitely will recommend anyone to them
Mandi M.I'm having issues with uhaul. If your told to drive 100 miles and the rate will be 49cpm, then you are charged 89cpm. A few week later your charged $1.09 pm. This seems to create a failure and an uneasy feeling of trust with uhaul. Would be nice to have this straightened out.
WILL M.Excellent service. Very happy with the overall experience
Robert B.Greeted several staff at drop off, none even acknowledged my presence, would never recommend this location for anything that involves the staff. Have used Uhaul moving trucks a half dozen times in the last 10 years and while nothing went wrong with them, the experience has gotten less pleasant and more impersonal every time. This holds true for this place.
RICHARDMARK JR B.Staff was very helpful, friendly and accommodating.
David H.Nothing at all associates were very friendly and very helpful
stephanie L.Same as above.
Kurt W.Very helpful staff and cargo trailer was clean
THOMAS A.The process was very fast and without hassle
Enongene N.Easy return.
Gregory F.The cabin smelled strongly of cigarette smoke. I'm not sure how you can control that but it was pretty intense.
Tom H.A little tight with all the campers
Patrick B.Everything great. I put a tiny bit extra gas and no charge for extra mile
Sibrunson R.Absolutely nothing.
steve B.Hartley's did an outstanding job on my motorcycle trailer rental.
Gregory B.Issue with vip discount number.
Doug C.Nothing - Hartley's is excellent. Equipment is always ready to go.
Robert G.Left me to pick up my truck in a bank of snow....windows hadn't been wiped off and truck hadn't been pulled out. Not impressed with the service. Then charged me $10.00 for gas when I brought it back with more in it than when I left.
Tim G.Fix the equipment. One fender was badly damaged and loose. One strap end was so frayed it barely went in the ratchet.
Todd V.No radio in truck, kind of boring
scott W.